Fixing Other Problems | Apple 12/640PS instruction

13 Fixing Other Problems

This chapter provides solutions to problems you may have printing with the LaserWriter 12/640 PS from Mac OS, Windows, DOS, and UNIX computers.

Troubleshooting with the indicator lights

To diagnose and fix problems by checking the indicator lights on the front of the printer, see Chapter 12.

Mac OS computer troubleshooting

If you are using the LaserWriter 12/640 PS from a Mac OS computer, use this section for troubleshooting tips.

The Chooser does not appear in the Apple (K) menu.

If the Chooser isn’t listed in the Apple menu, the System file on your startup disk may be outdated, or you may have removed the Chooser from the Apple Menu Items folder in the System Folder on your startup disk. You can obtain the current system software from an Apple-authorized dealer.

Make sure that you have only one System Folder on your startup disk.

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Apple 12/640PS manual Fixing Other Problems, Troubleshooting with the indicator lights, Mac OS computer troubleshooting

Contents

LaserWriter12/640PS Apple Computer, Inc Content Overview 301 Part Appendixes Appendix a Part Troubleshooting289 315 Appendix B Detailed Contents Setting Up the Printer for Mac OS Users Contents Viii Contents Installing Options 133 Mac OS Users 165 197 Switching between printersUsing the Apple Printer Utility 195 Windows 3.1 and DOS Users Printing from a Unix workstation to the printer 254 225255 315 Maintenance301 Appendix C Using Fonts With the Printer 329 Index 357 Appendix D Technical Information 345 FCC statement Radio and television interference Laser information DOC statement How Much of This Book Do I Have to Read? Getting new users started Printer administrators and users Who does whatWhat the printer administrator should know Chapter Computer Network interface and cable Set up the hardware and connect the printerWhich chapters should I read? Add any hardware options Configure the printerChapter Computer Utility name User’s computer Where to find information Help new users get started See Configure the Printer, earlier in this preface See Help New Users Get Started, earlier in this preface Guide for Printer Administrators Setting Up the Printer for Unix Users Installing OptionsPage Setting Up the LaserWriter 12/640 PS Main features of the LaserWriter 12/640 PS Choosing a place for the printer Important safety instructions Chapter Unpacking the printer Parallel interface cable Remove the plastic foam block from inside the printer Installing the first toner cartridge Take the cartridge out of its packaging Setting Up the LaserWriter 12/640 PS Page Close the printer Wait to install the LaserWriter 12/640 PS optionsTop cover clicks into place Loading paper into the cassette Slide the paper cassette out of the printer Prepare a stack of paper Align letterhead and three-hole punched paper as shown Push the cassette in all the way Slide the cassette into the printer Connecting the printer Port Network protocols Computer Connecting to a LocalTalk network Obtain a LocalTalk connecting kit What to do after connecting to a LocalTalk network Connecting directly to a single Mac OS computer Obtain a System/Peripheral 8 cable Connecting to an Ethernet network What to do after connecting to a single Mac OS computer Setting Up the LaserWriter 12/640 PS What to do after connecting to an Ethernet network Obtain a parallel interface cable like this one Secure the clips Plug in the printer Connecting the power and turning on the printerMake sure the printer is turned off Press the on the power switch to turn the printer on Saving energy Check the status lights Adjusting communication settings Why customize communication settings? How to customize communication settings What to do next Setting Up the Printer for Mac OS Users System requirements Initial AppleTalk setupBefore you begin Disc’s icon appears on the desktop Installing the printer softwareInstalling from the CD-ROM disc After a moment, a Welcome dialog box appears Click the Restart button Creating installation disks from the CD-ROM discClick the Install button Double-click the Floppy Disk Maker application. Click Full Installing from the floppy disksDisk’s icon appears on the desktop Make sure the disks are locked Click Continue Chooser window appears More information about the Installer programChoosing the printer Click Print Naming the printer and setting its zoneMaking sure everything is working What to do next Configuring the printerUsing the Apple Printer Utility Chapter Opening the Apple Printer Utility Double-click the Apple Printer Utility Click Open Printer To quit the Apple Printer Utility Quitting the Apple Printer UtilityViewing printer information Choose Quit from the File menu Open the Name category Naming the printerName panel appears with the selected printer’s current name File selection dialog box appears Downloading fonts to the printerFonts panel appears Select the fonts you want to remove Click Remove Click OK Removing fontsPrinting font samples Choose Print Font Samples from the Utilities menu Startup Page panel appears Click Send to send the startup page setting to the printerTurning the startup page on or off Open the Startup Page category Open the Print Density category Setting the print densityPrint Density panel appears Open the Paper Handling category Setting paper-handling optionsPaper Handling panel appears If you want to You need this much printer memory Selecting imaging options Choose the output tray from the pop-up menu Imaging Options panel appears Open the Imaging Options category Setting up job handling Open the Extended Job Status category You can specify the EtherTalk network zone for the printer Setting the printer’s network zonesYou see a list of communication settings options Open the Printer’s Zone category Changing TCP/IP configurationsList of the EtherTalk zones appears Panel appears in which you can enter the IP address Viewing and changing the communication settingsOpen the TCP/IP Configuration category Open the Port Configuration category List of port connections and protocol choices appears Resetting the communication settings Choose the port settings you want Choose Send PostScript File from the Utilities menu Sending PostScript files to the printerRestarting the printer Choose Restart from the Utilities menu Choose Print Configuration Page from the Utilities menu Getting Mac OS users started using the printerPrinting a configuration Preparing a server using the floppy disks Installing onto a serverPreparing a server using the CD-ROM disc Click the Continue button to close the dialog box Installing the printer software from the serverDialog box opens to describe the installation If you want to See Page NetWare Users System requirements for Windows Setting up for DOS-based printing Installing from the CD-ROM disc Setting up for parallel port printingInstalling the printer software for Windows 95 and Windows Installing onto a Windows 95 computer Click Next if you have no other open applications Setup Program Location dialog box appearsClick Express Installation Select Yes, if desired, and click Next Add Printer dialog box appears Install PostScript Printer from PPD dialog box appearsInstallation is complete Printer Properties dialog box appears Click Continue if you have no other open applications Installing onto a Windows 3.1 computerChoose how to proceed Click Yes to view the README.WRI file Click OK to dismiss the message Click Express InstallClick Restart Windows Should suffice Setup, later in this chapterFor example, LPT2, or a NetWare queue This chapter From a Windows 95 computer Window appears that displays the contents of the CDCreating floppy disks from the CD-ROM disc From a Windows 3.1 computer Installing from the floppy disks Installing on a Windows 95 computer Setup Program Location dialog box appears Installing on a Windows 3.1 computer Start Windows Click Express Installation Create Printer dialog box appears Installing the printer software for Windows NTPrint Manager appears Choose Create Printer from the Print Manager’s Printer menu Follow the instructions on the screen Initial Novell NetWare setupClick Continue and OK to complete the installation Choosing an operating mode What to do next Using Pconsole Command key Description Log on to a file server from DOS on a client computer Specifying a print serverUtility starts At the DOS prompt, type Pconsole and press Enter Example Assigning the operating modeIf available, a list of print servers appears Printer type list appears Printer Configuration menu for your printer appearsDefined Printers list appears Ethernet falls into the Other/Unknown category Turn the printer off and then back on Press Ins to view a list of available queue serversPress Esc until Pconsole quits Chapter Press Send Log on to a file server from a DOS client PC If available, a list of available print servers appears Configuration window for the selected printer appearsConfiguration window appears for the selected printer Print Server Information menu appears Creating a print queue Select the printer you defined earlier and press Enter Window appears, showing the printer configurationAssociating a print server with the print queue Select Print Queues Assigned and press Enter Load pserver PS486 List of print servers appears Assigning a password for the print server optionalRetype the password and press Enter Connect dialog box opens Setting up the PostScript printer driver for NetWareFor Windows Making sure everything is working Installing the Apple LaserWriter Utility for Windows Prints confirming the choice Naming the printer on AppleTalk networksName Printer dialog box appears Choose Paper Handling from the Utilities menu Choose a default paper size for the multipurpose trayPaper Handling dialog box appears Choose the output tray from the list box Click Print Font Catalog or Print Font Samples Viewing or changing communication settingsPrinting a list or samples of printer fonts Communication switch Configuring TCP/IP Click Set Port To print the printer’s Ethernet address Setting imaging optionsPrinting the Ethernet address Dialog box appears Imaging Options dialog box appears Choose Imaging Options from the Utilities menu Printing the page count Printing the configurationSpecifying a font symbol set Click Restart Connecting to a network printer manuallyChoose Restart Printer from the Utilities menu Installing Type 1 fonts and Adobe Type Manager Setting Up the Printer for Unix Users Obtaining an IP address for the printer Initial TCP/IP setupBackground information Assigning an IP address to the printer Ping printerIPname Printer IP name is the same name you used in steps 3 Use telnet to make this the permanent IP address Chapter Run admintool Configuring Users’ WorkstationsConfiguring Sun Solaris Ps aux grep lpd If -f /usr/lib/lpd then Example Run the SAM utility by typing sam at the Unix prompt Configuring HP-UX versionLog in to the system console as root Select the following options, in order, from the SAM menu Enter information into the remote printer form, as follows Leave SAM Start the LP request scheduler by typing If the test print doesn’t workIf the test document doesn’t print, follow these steps Repeat the steps in Configuring HP-UX Version Form appears for you to define a remote printer Printer class Optional Enter information into the remote printer form as followsRemote printer name Type text Printer stream tcp nowait root /usr/lib/rlpdaemon rlpdaemon Configuring SCO Unix You return to the Unix prompt Chapter Configuring IBM AIX version Enter information into the remote printer form, as follows Configuring Silicon Graphics Irix Enter a password Using the TCP/IP Printer Configuration UtilityLogging in to the TCP/IP Printer Configuration Utility To run the utility, follow these steps Turning the banner page feature on or off Quitting the Configuration UtilityPrinting the configuration Displaying information about the printer’s TCP/IP interface Setting the subnet mask Viewing or changing the printer’s IP address Changing the password for this utility Setting the default gateway addressEnabling or disabling connection timeout checking Characters you type will not appear on the screen To restore the settings to their factory defaults Resetting the printer’s TCP/IP interfaceRestoring settings to their factory defaults Installing Options Installing the duplex printing unit 135 Unpack the duplex printing unit key 137 Locking connectors secure the paper guide to the printer 139 Chapter 141 Installing the 500-sheet cassette and feeder 143 Locking connectors secure the printer to the feeder Removing the 500-sheet cassette and feeder Installing the envelope cassette Configure your printer software to use the envelope feeder Installing the face-up output tray Slide out the tray until it locks into place Extend the tray Slide out the tray until it locks into place Extend the tray Increasing the printer RAM Removing the face-up output tray Installing RAM Removing the printer’s side cover Open the top cover of the printer Putting on the grounding strap Pull the side cover off Copper-foil end Metal lip Installing SIMMs 155 Gently angle Remove and discard the grounding wrist strap Repeat to install the second Simm if necessaryReplacing the side cover Chapter LaserWriter Setup dialog box appears Configuring your printer software for new optionsConfiguring the printer from a Mac OS computer From the desktop printer icon From the Chooser Chooser dialog box appears Click the Features button Configuring the printer from a Windows 3.1 computerFeatures dialog box appears Configuring the printer from a Windows 95 computer Loading Paper Chapter Mac OS UsersChapter Windows 95 Users Unix Users Page Mac OS Users Drive Before you install the printer softwareInstalling the printer software 167 Installing from the floppy disks 169 Selecting and setting up the printer Click the LaserWriter 8 icon in the left half of the Chooser Small printer icon appears beside the printer name Click the name of your LaserWriter 12/640 PS Making changes to the printer setup Choose Page Setup from the File menu Selecting page setup optionsSetup dialog box appears Printing Select the page setup options you want PostScript Options dialog box appears Click OK to close the Page Setup dialog box Printing documents Select the options you want Print dialog box appearsChoose Print from the File menu Printing a cover page automatically Cover page options dialog box appears Choose Color Matching from the Settings pop-up menuPrinting grayscale documents Color Matching dialog box appears Printing with FinePrint or PhotoGrade Make the selection you want Choose Imaging Options from the Settings pop-up menu Layout dialog box appears Choose Layout from the Settings pop-up menuPrinting on both sides of the paper Make the selections you want Printing to a filePostScript Printer Options dialog box appears Background printing and setting the print time Selecting the output tray Choose Background Printing from the Settings pop-up menuChoose Printer Options from the Settings pop-up menu Background Printing dialog box appears Reporting errors Error Handling dialog box appears Choose Error Handling from the Settings pop-up menu Printing with a desktop printer Switching between printers Printing PostScript files as text Click the icon of the desktop printer you want to use Select the printer using its desktop printer iconSelect a new printer using the Chooser Working with desktop printer icons Determining the status of a printer by looking at its icon Choose what you’d like to do Monitoring printingDouble-click the desktop printer icon you’re interested Chapter Turning off or removing the desktop printing software Turning off the Desktop PrintMonitor Removing the desktop printing software Click Setup Select the option that you want Chapter Windows 3.1 and DOS Users System requirements for Windows Installing the printer software for Windows Click Install Select the drive that holds your CD from the Drives list box 201 Installing from the floppy disks 203 What to do next 205 Printing from Windows applications Setting printer driver options Opening the printer Setup dialog box from the Control Panel This command usually displays the Print Setup dialog box Selecting printer options in the Setup dialog boxOpening the printer Setup dialog box from your application Opening the printer Setup dialog box from the Print Manager 209 Additional printer options PostScript 211 Fonts 213 Features Job Control Watermark Edit Watermark Downloading fonts Downloading fonts manually to RAM Printers dialog box appears Click Fonts Click Font Downloader You are returned to the Setup dialog boxFont Downloader dialog box appears Click Download Printing to a PostScript file Driver Setup dialog box appears Using the driver to print to a PostScript fileChanging your printer setup to print to a PostScript file Connect dialog box appears Your program’s Print dialog box appears Restoring your printer setup optionsPrinting to a PostScript file Dialog box appears that asks you to name the file Capturing a print queue for DOS printing Using the Apple LaserWriter Utility for WindowsDOS notes Windows 95 Users Before you begin 227 Add Printer dialog box appears 229 Setup Program Location dialog box appears 231 Setting up for NetWare-based printing 233 Setting printing properties Choose Print from the File menu Click Properties Selecting printer options in the Properties dialog box Setting document margins Setting duplex printing options Graphics Device Options 241 PostScript 243 Advanced PostScript options Watermarks Edit watermark Specifying how to send TrueType or PostScript fonts General Details Spool Settings Add Port Sharing Using the Apple LaserWriter Utility for Windows Unix Users Examples for lp Printing from a Unix workstation to the printerExamples for lpr Loading Paper Using the paper cassette Automatic or manual printing with the LaserWriter 12/640 PS Letter-size paper Legal and other size paper Using the multipurpose tray Letterhead paper and three-hole punched paper Opening the multipurpose tray To use the multipurpose tray you must first open it Placing paper and envelopes in the multipurpose tray Adjust this guide to fit the width of your paper Loading three-hole punched paper in the multipurpose tray Loading letterhead paper in the multipurpose tray Loading envelopes in the multipurpose tray Chapter Set your program to print lengthwise on the envelope Set your program to print using the multipurpose trayPrinting an envelope Loading labels in the multipurpose tray Loading transparencies in the multipurpose tray Choosing paper Filling the optional envelope cassette Filling with postcards Insert the envelope cassette into the 500-sheet feeder 273 Filling the optional 500-sheet cassette Insert the paper cassette into the 500-sheet feeder Page Maintenance Safety first Replacing the toner cartridge Regular maintenancePrecautions during maintenance Open the printer cover Remove the used cartridge Slide the square back and forth Maintenance Page Close the printer and resume printing Cleaning the exterior Troubleshooting Fixing Paper and Image Problems Fixing Other ProblemsPage Fixing Paper and Image Problems Flashing Checking the indicator lightsLight Off Checking for and clearing paper jams Chapter 293 Checking the optional 500-sheet cassette and feeder Checking the optional duplex printing unit Avoiding paper and envelope jams and wrinkling Quality of grayscale art could be better Problems with printed documentsPaper curls when you print on it Toner does not stay fixed on the paper Image is too dark Nothing is printed on the paperImage is too light Image is wavy or distorted Prints solid blackUnwanted lines or stripes appear Toner smudges appear on front or back of paper Printer isn’t printing from the correct paper tray Faded areas or white voids appear onBlotchy areas or ghost images appear on Mac OS computer troubleshooting Fixing Other ProblemsTroubleshooting with the indicator lights Chooser does not appear in the Apple K menu No LaserWriter 8 icon appears in the Chooser Printer is not listed in the Chooser 303 Nothing is printed no paper comes out of the printer Message on the screen says the printer can’t print Desktop printer icons appear as folders Want to turn the manual feed message on or off Desktop printer icon has an X drawn through itDesktop printing software needs more memory on the computer IBM PC or compatible troubleshooting Novell NetWare troubleshooting Nb /na /nff /nt /ti=30 Unix troubleshooting Turn off the banner page in the /etc/printcap file Rarp server is not responding Can’t ping the printer by IP name or IP address Bootp server is not respondingOnly one user at a time can telnet to the printer Can ping the printer, but I can’t telnet to it IVpart Page Apple Printer Utility for Mac OS Appendix a Administrator Tools Quick ReferenceWhat each utility does Utilities for Windows, DOS, and NetWare Apple LaserWriter Utility for Windows 317 TCP/IP Printer Configuration Utility for Unix Adjusting print quality Which functions are in which utilities Administering TCP/IP networks for Unix users Administering LocalTalk/EtherTalk networks for Mac OS usersAdministering NetWare networks for DOS and Windows users Managing fonts Managing page-description languages Configuring the communication portsConfiguring options Page Appendix B Setting Up the Printer as an Atps Remote Printer Configuring Atps for the first time on a NetWare 4 server Prompt appears, asking if you want to create a new file Configuring Atps for the first time on a NetWare 3.x serverWindow appears, displaying the fields contents Type y and press Enter List of configuration files reappearsPrompt appears, asking if you want to save your changes Press Esc to quit editing Window appears, displaying the file’s contents Select the SYS\SYSTEM\AUTOEXEC.NCF file and press Enter New configuration is immediately available Appendix C Using Fonts With the Printer Kinds of fonts Bitmapped fonts PostScript fonts TrueType fonts QuickDraw GX imaging technology How TrueType fonts work with other kinds of fonts TrueType and bitmapped fonts Keeping two font versions available How the Mac OS looks for fonts TrueType and PostScript fonts Where fonts are stored Suitcases 339 Styled fonts Here are some questions that often come up about fonts Why don’t all of my fonts appear in the Fonts menu?Common questions about fonts What kind of fonts should I buy? What does the term Apple classic fonts mean? What is font substitution? What’s a downloadable font?Page Fuji Xerox P893 laser-xerographic SpecificationsAppendix D Technical Information Twisted Pair 10BASE-T Thick Coax 10BASE-5 Printer fonts Average number of prints between failure is 180,000 pages Height .2 cm Width 15.9 in .5 cm Depth 16.7 in .4 cm Envelope sizes and weights Weight SizeDimensions Printer only Paper Type Size Height 16.2 in .1cm Width Environmental informationHeight Approximately 30 lb kg 103.5 to 126.5 VAC, 58 to 62 Hz Power consumptionVoltage requirements 26 W About PostScript Printer Description PPD files Simm sizes and speeds Size Configuration Speed RAM upgrade specificationsSimm dimensions Ozone emission Communication settings These settings can be changed to the following modes Accessories Part Number Index Index Sheet cassette and feeder option paper cassette Atps Index Index Index Index Index Index Index Index Index Index Index See Rarp ROM Index Telnet Index Index Index