Manuals / Apple / Computer Equipment / Printer

Apple 12/640PS Part Troubleshooting, 289, Part Appendixes Appendix a, Appendix B, 323, Appendix C

Models: 12/640PS

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Part III	Troubleshooting
12	Fixing Paper and Image Problems				289
13	Fixing Other Problems		301

Part IV	Appendixes
Appendix A	Administrator Tools Quick Reference				315
Appendix B	Setting Up the Printer as an ATPS Remote Printer					323
Appendix C	Using Fonts With the Printer			329
Appendix D	Technical Information		345
	Index	357

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Apple 12/640PS Part Troubleshooting, 289, Part Appendixes Appendix a, Appendix B, 323, Appendix C, Appendix D, Index 357

Contents

LaserWriter12/640PS Apple Computer, Inc Content Overview Part Troubleshooting 289301 Part Appendixes Appendix a 315 Appendix BDetailed Contents Setting Up the Printer for Mac OS Users Contents Viii Contents Installing Options 133 Mac OS Users 165Switching between printers Using the Apple Printer Utility 195197 Windows 3.1 and DOS Users255 225Printing from a Unix workstation to the printer 254 301 Maintenance315 Appendix C Using Fonts With the Printer 329Index 357 Appendix D Technical Information 345FCC statement Radio and television interferenceLaser information DOC statementHow Much of This Book Do I Have to Read? What the printer administrator should know Printer administrators and users Who does whatGetting new users started Which chapters should I read? Set up the hardware and connect the printerChapter Computer Network interface and cable Chapter Computer Utility name Configure the printerAdd any hardware options User’s computer Where to find information Help new users get startedSee Configure the Printer, earlier in this preface See Help New Users Get Started, earlier in this prefaceGuide for Printer Administrators Setting Up the Printer for Unix Users Installing OptionsPage Setting Up the LaserWriter 12/640 PS Main features of the LaserWriter 12/640 PSChoosing a place for the printer Important safety instructions Chapter Unpacking the printer Parallel interface cable Remove the plastic foam block from inside the printer Installing the first toner cartridge Take the cartridge out of its packagingSetting Up the LaserWriter 12/640 PS Page Top cover clicks into place Wait to install the LaserWriter 12/640 PS optionsClose the printer Loading paper into the cassette Slide the paper cassette out of the printerPrepare a stack of paper Align letterhead and three-hole punched paper as shown Push the cassette in all the way Slide the cassette into the printerConnecting the printer Port Network protocols ComputerConnecting to a LocalTalk network Obtain a LocalTalk connecting kitWhat to do after connecting to a LocalTalk network Connecting directly to a single Mac OS computer Obtain a System/Peripheral 8 cableConnecting to an Ethernet network What to do after connecting to a single Mac OS computerSetting Up the LaserWriter 12/640 PS What to do after connecting to an Ethernet network Obtain a parallel interface cable like this oneSecure the clips Make sure the printer is turned off Connecting the power and turning on the printerPlug in the printer Press the on the power switch to turn the printer on Saving energy Check the status lightsAdjusting communication settings Why customize communication settings?How to customize communication settings What to do nextSetting Up the Printer for Mac OS Users Before you begin Initial AppleTalk setupSystem requirements Installing the printer software Installing from the CD-ROM discDisc’s icon appears on the desktop After a moment, a Welcome dialog box appearsClick the Install button Creating installation disks from the CD-ROM discClick the Restart button Installing from the floppy disks Disk’s icon appears on the desktopDouble-click the Floppy Disk Maker application. Click Full Make sure the disks are lockedClick Continue Choosing the printer More information about the Installer programChooser window appears Making sure everything is working Naming the printer and setting its zoneClick Print Using the Apple Printer Utility Configuring the printerWhat to do next Chapter Opening the Apple Printer Utility Double-click the Apple Printer UtilityClick Open Printer Quitting the Apple Printer Utility Viewing printer informationTo quit the Apple Printer Utility Choose Quit from the File menuName panel appears with the selected printer’s current name Naming the printerOpen the Name category Fonts panel appears Downloading fonts to the printerFile selection dialog box appears Removing fonts Printing font samplesSelect the fonts you want to remove Click Remove Click OK Choose Print Font Samples from the Utilities menuClick Send to send the startup page setting to the printer Turning the startup page on or offStartup Page panel appears Open the Startup Page categoryPrint Density panel appears Setting the print densityOpen the Print Density category Paper Handling panel appears Setting paper-handling optionsOpen the Paper Handling category If you want to You need this much printer memory Selecting imaging options Choose the output tray from the pop-up menuImaging Options panel appears Open the Imaging Options categorySetting up job handling Open the Extended Job Status categoryYou see a list of communication settings options Setting the printer’s network zonesYou can specify the EtherTalk network zone for the printer List of the EtherTalk zones appears Changing TCP/IP configurationsOpen the Printer’s Zone category Open the TCP/IP Configuration category Viewing and changing the communication settingsPanel appears in which you can enter the IP address Open the Port Configuration category List of port connections and protocol choices appearsResetting the communication settings Choose the port settings you wantSending PostScript files to the printer Restarting the printerChoose Send PostScript File from the Utilities menu Choose Restart from the Utilities menuPrinting a configuration Getting Mac OS users started using the printerChoose Print Configuration Page from the Utilities menu Preparing a server using the CD-ROM disc Installing onto a serverPreparing a server using the floppy disks Dialog box opens to describe the installation Installing the printer software from the serverClick the Continue button to close the dialog box If you want to See Page NetWare Users System requirements for WindowsSetting up for DOS-based printing Setting up for parallel port printing Installing the printer software for Windows 95 and WindowsInstalling from the CD-ROM disc Installing onto a Windows 95 computerSetup Program Location dialog box appears Click Express InstallationClick Next if you have no other open applications Select Yes, if desired, and click NextInstall PostScript Printer from PPD dialog box appears Installation is completeAdd Printer dialog box appears Printer Properties dialog box appearsInstalling onto a Windows 3.1 computer Choose how to proceedClick Continue if you have no other open applications Click Yes to view the README.WRI fileClick Restart Windows Click Express InstallClick OK to dismiss the message Setup, later in this chapter For example, LPT2, or a NetWare queueShould suffice This chapterWindow appears that displays the contents of the CD Creating floppy disks from the CD-ROM discFrom a Windows 95 computer From a Windows 3.1 computerInstalling from the floppy disks Installing on a Windows 95 computerSetup Program Location dialog box appears Installing on a Windows 3.1 computer Start Windows Click Express Installation Installing the printer software for Windows NT Print Manager appearsCreate Printer dialog box appears Choose Create Printer from the Print Manager’s Printer menuClick Continue and OK to complete the installation Initial Novell NetWare setupFollow the instructions on the screen Choosing an operating mode What to do next Using Pconsole Command key DescriptionSpecifying a print server Utility startsLog on to a file server from DOS on a client computer At the DOS prompt, type Pconsole and press EnterIf available, a list of print servers appears Assigning the operating modeExample Printer Configuration menu for your printer appears Defined Printers list appearsPrinter type list appears Ethernet falls into the Other/Unknown categoryPress Esc until Pconsole quits Press Ins to view a list of available queue serversTurn the printer off and then back on Chapter Press Send Log on to a file server from a DOS client PCConfiguration window for the selected printer appears Configuration window appears for the selected printerIf available, a list of available print servers appears Print Server Information menu appearsCreating a print queue Window appears, showing the printer configuration Associating a print server with the print queueSelect the printer you defined earlier and press Enter Select Print Queues Assigned and press EnterLoad pserver PS486 Retype the password and press Enter Assigning a password for the print server optionalList of print servers appears For Windows Setting up the PostScript printer driver for NetWareConnect dialog box opens Making sure everything is working Installing the Apple LaserWriter Utility for Windows Name Printer dialog box appears Naming the printer on AppleTalk networksPrints confirming the choice Paper Handling dialog box appears Choose a default paper size for the multipurpose trayChoose Paper Handling from the Utilities menu Choose the output tray from the list box Printing a list or samples of printer fonts Viewing or changing communication settingsClick Print Font Catalog or Print Font Samples Communication switch Configuring TCP/IP Click Set PortSetting imaging options Printing the Ethernet addressTo print the printer’s Ethernet address Dialog box appearsImaging Options dialog box appears Choose Imaging Options from the Utilities menuSpecifying a font symbol set Printing the configurationPrinting the page count Choose Restart Printer from the Utilities menu Connecting to a network printer manuallyClick Restart Installing Type 1 fonts and Adobe Type Manager Setting Up the Printer for Unix Users Background information Initial TCP/IP setupObtaining an IP address for the printer Assigning an IP address to the printer Ping printerIPname Printer IP name is the same name you used in steps 3Use telnet to make this the permanent IP address Chapter Configuring Sun Solaris Configuring Users’ WorkstationsRun admintool Ps aux grep lpd If -f /usr/lib/lpd then Example Log in to the system console as root Configuring HP-UX versionRun the SAM utility by typing sam at the Unix prompt Select the following options, in order, from the SAM menu Enter information into the remote printer form, as followsIf the test document doesn’t print, follow these steps If the test print doesn’t workLeave SAM Start the LP request scheduler by typing Repeat the steps in Configuring HP-UX Version Form appears for you to define a remote printerRemote printer name Type text Enter information into the remote printer form as followsPrinter class Optional Printer stream tcp nowait root /usr/lib/rlpdaemon rlpdaemon Configuring SCO Unix You return to the Unix promptChapter Configuring IBM AIX version Enter information into the remote printer form, as follows Configuring Silicon Graphics Irix Using the TCP/IP Printer Configuration Utility Logging in to the TCP/IP Printer Configuration UtilityEnter a password To run the utility, follow these stepsQuitting the Configuration Utility Printing the configurationTurning the banner page feature on or off Displaying information about the printer’s TCP/IP interfaceSetting the subnet mask Viewing or changing the printer’s IP addressSetting the default gateway address Enabling or disabling connection timeout checkingChanging the password for this utility Characters you type will not appear on the screenRestoring settings to their factory defaults Resetting the printer’s TCP/IP interfaceTo restore the settings to their factory defaults Installing Options Installing the duplex printing unit 135 Unpack the duplex printing unit key 137 Locking connectors secure the paper guide to the printer 139 Chapter 141 Installing the 500-sheet cassette and feeder 143 Locking connectors secure the printer to the feeder Removing the 500-sheet cassette and feeder Installing the envelope cassette Configure your printer software to use the envelope feederInstalling the face-up output tray Slide out the tray until it locks into placeExtend the tray Slide out the tray until it locks into place Extend the tray Increasing the printer RAM Removing the face-up output trayInstalling RAM Removing the printer’s side cover Open the top cover of the printerPutting on the grounding strap Pull the side cover offCopper-foil end Metal lip Installing SIMMs 155Gently angle Replacing the side cover Repeat to install the second Simm if necessaryRemove and discard the grounding wrist strap Chapter Configuring your printer software for new options Configuring the printer from a Mac OS computerLaserWriter Setup dialog box appears From the desktop printer iconFrom the Chooser Chooser dialog box appearsFeatures dialog box appears Configuring the printer from a Windows 3.1 computerClick the Features button Configuring the printer from a Windows 95 computer Chapter Windows 95 Users Unix Users Chapter Mac OS UsersLoading Paper Page Mac OS Users Installing the printer software Before you install the printer softwareDrive 167 Installing from the floppy disks 169 Selecting and setting up the printer Click the LaserWriter 8 icon in the left half of the ChooserSmall printer icon appears beside the printer name Click the name of your LaserWriter 12/640 PSMaking changes to the printer setup Selecting page setup options Setup dialog box appearsChoose Page Setup from the File menu PrintingSelect the page setup options you want PostScript Options dialog box appearsClick OK to close the Page Setup dialog box Printing documentsChoose Print from the File menu Print dialog box appearsSelect the options you want Printing a cover page automatically Choose Color Matching from the Settings pop-up menu Printing grayscale documentsCover page options dialog box appears Color Matching dialog box appearsPrinting with FinePrint or PhotoGrade Make the selection you wantChoose Imaging Options from the Settings pop-up menu Printing on both sides of the paper Choose Layout from the Settings pop-up menuLayout dialog box appears PostScript Printer Options dialog box appears Printing to a fileMake the selections you want Background printing and setting the print time Choose Background Printing from the Settings pop-up menu Choose Printer Options from the Settings pop-up menuSelecting the output tray Background Printing dialog box appearsReporting errors Error Handling dialog box appears Choose Error Handling from the Settings pop-up menuPrinting with a desktop printer Switching between printers Printing PostScript files as textSelect a new printer using the Chooser Select the printer using its desktop printer iconClick the icon of the desktop printer you want to use Working with desktop printer icons Determining the status of a printer by looking at its iconDouble-click the desktop printer icon you’re interested Monitoring printingChoose what you’d like to do Chapter Turning off or removing the desktop printing software Turning off the Desktop PrintMonitorRemoving the desktop printing software Click Setup Select the option that you wantChapter Windows 3.1 and DOS Users System requirements for Windows Installing the printer software for Windows Click Install Select the drive that holds your CD from the Drives list box201 Installing from the floppy disks 203 What to do next 205 Printing from Windows applications Setting printer driver options Opening the printer Setup dialog box from the Control PanelSelecting printer options in the Setup dialog box Opening the printer Setup dialog box from your applicationThis command usually displays the Print Setup dialog box Opening the printer Setup dialog box from the Print Manager209 Additional printer options PostScript211 Fonts 213 Features Job Control Watermark Edit Watermark Downloading fonts Downloading fonts manually to RAM Printers dialog box appearsYou are returned to the Setup dialog box Font Downloader dialog box appearsClick Fonts Click Font Downloader Click DownloadPrinting to a PostScript file Using the driver to print to a PostScript file Changing your printer setup to print to a PostScript fileDriver Setup dialog box appears Connect dialog box appearsRestoring your printer setup options Printing to a PostScript fileYour program’s Print dialog box appears Dialog box appears that asks you to name the fileDOS notes Using the Apple LaserWriter Utility for WindowsCapturing a print queue for DOS printing Windows 95 Users Before you begin 227 Add Printer dialog box appears 229 Setup Program Location dialog box appears 231 Setting up for NetWare-based printing 233 Setting printing properties Choose Print from the File menu Click Properties Selecting printer options in the Properties dialog box Setting document margins Setting duplex printing options Graphics Device Options 241 PostScript 243 Advanced PostScript options Watermarks Edit watermark Specifying how to send TrueType or PostScript fonts General Details Spool Settings Add PortSharing Using the Apple LaserWriter Utility for Windows Unix Users Examples for lpr Printing from a Unix workstation to the printerExamples for lp Loading Paper Using the paper cassette Automatic or manual printing with the LaserWriter 12/640 PSLetter-size paper Legal and other size paper Using the multipurpose tray Letterhead paper and three-hole punched paperOpening the multipurpose tray To use the multipurpose tray you must first open itPlacing paper and envelopes in the multipurpose tray Adjust this guide to fit the width of your paper Loading three-hole punched paper in the multipurpose tray Loading letterhead paper in the multipurpose tray Loading envelopes in the multipurpose tray Chapter Printing an envelope Set your program to print using the multipurpose traySet your program to print lengthwise on the envelope Loading labels in the multipurpose tray Loading transparencies in the multipurpose tray Choosing paper Filling the optional envelope cassette Filling with postcards Insert the envelope cassette into the 500-sheet feeder273 Filling the optional 500-sheet cassette Insert the paper cassette into the 500-sheet feeder Page Maintenance Safety first Precautions during maintenance Regular maintenanceReplacing the toner cartridge Open the printer cover Remove the used cartridge Slide the square back and forth Maintenance Page Close the printer and resume printing Cleaning the exterior Troubleshooting Fixing Paper and Image Problems Fixing Other ProblemsPage Fixing Paper and Image Problems Light Off Checking the indicator lightsFlashing Checking for and clearing paper jams Chapter 293 Checking the optional 500-sheet cassette and feeder Checking the optional duplex printing unit Avoiding paper and envelope jams and wrinkling Problems with printed documents Paper curls when you print on itQuality of grayscale art could be better Toner does not stay fixed on the paperImage is too light Nothing is printed on the paperImage is too dark Prints solid black Unwanted lines or stripes appearImage is wavy or distorted Toner smudges appear on front or back of paperBlotchy areas or ghost images appear on Faded areas or white voids appear onPrinter isn’t printing from the correct paper tray Fixing Other Problems Troubleshooting with the indicator lightsMac OS computer troubleshooting Chooser does not appear in the Apple K menuNo LaserWriter 8 icon appears in the Chooser Printer is not listed in the Chooser303 Nothing is printed no paper comes out of the printer Message on the screen says the printer can’t print Desktop printer icons appear as foldersDesktop printing software needs more memory on the computer Desktop printer icon has an X drawn through itWant to turn the manual feed message on or off IBM PC or compatible troubleshooting Novell NetWare troubleshooting Nb /na /nff /nt /ti=30 Unix troubleshooting Turn off the banner page in the /etc/printcap fileRarp server is not responding Bootp server is not responding Only one user at a time can telnet to the printerCan’t ping the printer by IP name or IP address Can ping the printer, but I can’t telnet to itIVpart Page What each utility does Appendix a Administrator Tools Quick ReferenceApple Printer Utility for Mac OS Utilities for Windows, DOS, and NetWare Apple LaserWriter Utility for Windows317 TCP/IP Printer Configuration Utility for Unix Adjusting print quality Which functions are in which utilitiesAdministering LocalTalk/EtherTalk networks for Mac OS users Administering NetWare networks for DOS and Windows usersAdministering TCP/IP networks for Unix users Managing fontsConfiguring options Configuring the communication portsManaging page-description languages Page Appendix B Setting Up the Printer as an Atps Remote Printer Configuring Atps for the first time on a NetWare 4 server Window appears, displaying the fields contents Configuring Atps for the first time on a NetWare 3.x serverPrompt appears, asking if you want to create a new file List of configuration files reappears Prompt appears, asking if you want to save your changesType y and press Enter Press Esc to quit editingWindow appears, displaying the file’s contents Select the SYS\SYSTEM\AUTOEXEC.NCF file and press EnterNew configuration is immediately available Appendix C Using Fonts With the Printer Kinds of fontsBitmapped fonts PostScript fonts TrueType fonts QuickDraw GX imaging technology How TrueType fonts work with other kinds of fonts TrueType and bitmapped fontsKeeping two font versions available How the Mac OS looks for fonts TrueType and PostScript fontsWhere fonts are stored Suitcases 339 Styled fonts Why don’t all of my fonts appear in the Fonts menu? Common questions about fontsHere are some questions that often come up about fonts What kind of fonts should I buy?What does the term Apple classic fonts mean? What is font substitution? What’s a downloadable font?Page Appendix D Technical Information SpecificationsFuji Xerox P893 laser-xerographic Twisted Pair 10BASE-T Thick Coax 10BASE-5 Printer fonts Average number of prints between failure is 180,000 pages Envelope sizes and weights Weight Size Dimensions Printer onlyHeight .2 cm Width 15.9 in .5 cm Depth 16.7 in .4 cm Paper Type SizeEnvironmental information HeightHeight 16.2 in .1cm Width Approximately 30 lb kgPower consumption Voltage requirements103.5 to 126.5 VAC, 58 to 62 Hz 26 WAbout PostScript Printer Description PPD files Simm dimensions RAM upgrade specificationsSimm sizes and speeds Size Configuration Speed Ozone emission Communication settings These settings can be changed to the following modesAccessories Part NumberIndex Index Sheet cassette and feeder option paper cassette Atps Index Index Index Index Index Index Index Index Index Index Index See Rarp ROM Index Telnet Index Index Index