5.

Log into new Admin User

Yes

User-based issue.

 

 

account. With the device

 

Troubleshoot software on

 

 

on, run the Bluetooth Setup

 

User account. No repair

 

 

Assistant. Can you successfully

 

needed.

 

 

pair the device with the New

 

 

 

 

No

Remove the following file: /

 

 

User?

 

 

 

 

Library/Preferences/com.

 

 

 

 

apple.Bluetooth.plist Go to

 

 

 

 

step 6

 

 

 

 

 

 

6.

Restart the computer, With the

Yes

Go to step 7

 

 

device on, run the Bluetooth

 

 

 

 

 

 

 

 

Setup Assistant. Can you

No

Go to AirPort/Bluetooth:

 

 

successfully pair the device?

 

Defective Wireless Device

 

 

 

 

symptom

 

 

 

 

 

 

7.

With the device paired and

Yes

Issue resolved

 

 

connected, is the device

 

 

 

 

connection stable if used

No

Check device documentation

 

 

normally?

 

on standard length of

 

 

 

 

operation, and other

 

 

 

 

operational factors. Go to

 

 

 

 

step 8

 

 

 

 

 

 

8.

Is the device performing to

Yes

Educate User. Issue resolved.

 

 

stated specifications?

 

 

 

 

 

No

Replace device.

 

 

 

 

 

 

2009-11-03

Mac mini (Late 2009) Symptom Charts — Communications  44

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Image 44
Apple LATE 2009 manual Assistant. Can you successfully