Deep Dive
Check | Result | Action | Code | |
|
|
|
|
|
1. | Does the computer recognize | Yes | Test in all USB ports to ensure |
|
| the keyboard or mouse when |
| all USB ports working as |
|
| plugged into the USB ports? |
| expected. Replace logic board |
|
|
|
| for any rear port failures. |
|
|
|
| Replace keyboard for any |
|
|
|
| keyboard USB port failures. |
|
|
|
| Go to step 2 |
|
|
|
|
|
|
|
| No | Go to USB Port Doesn’t |
|
|
|
| Recognize Devices symptom |
|
|
|
|
|
|
2. | Is keyboard working as | Yes | Go to step 3 |
|
| expected? |
|
|
|
| No | Go to Wired Keyboard Does |
| |
|
|
| ||
|
|
| Not Work Properly symptom |
|
|
|
|
|
|
3. | Does the Mighty Mouse have | Yes | See KBase article <http:// |
|
| an issue with the scroll ball? |
| support.apple.com/kb/ |
|
|
|
| HT1537> for steps to correct |
|
|
|
|
|
|
|
| No | Go to step 4 |
|
|
|
|
|
|
4. | Doe the Mighty Mouse have an | Yes | See KBase article <http:// |
|
| issue with the buttons? |
| support.apple.com/kb/ |
|
|
|
| HT1581> for steps to |
|
|
|
| determine expected behavior. |
|
|
|
| Go to step 7 |
|
|
|
|
|
|
|
| No | Go to step 5 |
|
|
|
|
|
|
5. | Does the Mighty Mouse have | Yes | Try using the mouse on |
|
| an issue with tracking? |
| another surface. Non- |
|
|
|
| reflective, opaque surfaces |
|
|
|
| without repetitive patterns |
|
|
|
| work best. The surface should |
|
|
|
| be clean but not shiny. Go to |
|
|
|
| step 6 |
|
|
|
|
|
|
|
| No | Go to step 7 |
|
|
|
|
|
|
6. | When used on another surface | Yes | Surface issue. Issue resolved. |
|
| does the mouse track correctly? |
|
|
|
| No | Go to step 7 |
| |
|
|
| ||
|
|
|
|
|
7. | See KBase article <http:// | Yes | Issue resolved. |
|
| support.apple.com/kb/ |
|
|
|
| HT1581> to further determine |
|
|
|
| No | Replace the Mighty Mouse | K99 | |
| expected behavior. Did this | |||
| article resolve the issue? |
|
|
|
|
|
|
|
|
Mac mini (Late 2009) Symptom Charts — Input/Output Devices 74 |
