Apple LATE 2009 manual Wireless Input Device Loses Connection

Wireless Input Device Loses Connection

Quick Check

Symptoms	Quick Check
Wireless Input Device Loses	1.	Remove and reinstall the batteries for the device.
Connection	2.	Check that device is powering on.
• Wireless keyboard, mouse, or
	3.	Use known-good batteries with the device.
other wireless input device
loses connection.	4.	Ensure other devices pair and keep connection
		without issue. If not, see AirPort/Bluetooth:
		Defective Wireless Device symptom.
	5.	Ensure that device is being used within range, 30
		feet for Bluetooth devices.
	6.	Ensure that the latest Software Updates have
		been applied.

Deep Dive

Check		Result	Action	Code
1.	Open System Preferences >	Yes	Device has been paired. Go to
	Bluetooth. Paired items and		step 2
	their connection status are
		No	The device is not paired. Make
	shown. Is the device listed?
			device discoverable and open
			Bluetooth Setup Assistant. Go
			to step 3
2.	Make sure device is on.	Yes	Go to step 7
	In System Preferences >
	Bluetooth, select the device
	and from the Action menu
		No	Delete pairing in System
	(gear) choose “Connect”.
	Does the device connect		Preferences. Go to step 3
	successfully?
3.	With the device on, run the	Yes	Go to step 7
	Bluetooth Setup Assistant.
	Can you successfully pair the	No	Restart the machine. Go to
	device?		step 4
4.	With the device on, run the	Yes	Go to step 7
	Bluetooth Setup Assistant.
	Can you successfully pair the	No	Create a new Admin User. Go
	device?		to step 5

2009-11-03 Mac mini (Late 2009) Symptom Charts — Communications  43