Input/Output Devices
Apple Remote Inoperable
Unlikely cause: Adapter, fan, optical drive, hard drive
Quick Check
Symptoms | Quick Check |
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Apple Remote Inoperable | 1. Make sure you’re using the Apple Remote within |
• Apple Remote doesn’t bring up | 30 ft of the computer, and have an unobstructed |
Front Row | |
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•Apple Remote doesn’t control 2. Make sure you’re pointing the lens end of
iTunes |
| the Apple Remote directly at the front of the |
• Apple Remote doesn’t control |
| computer. |
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computer volume | 3. | Make sure “Disable remote control infrared |
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| receiver” checkbox in the Security |
| 4. | Test with a known good USB cable when dealing |
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| with a printer or external USB drive, to isolate a |
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| USB cable issue. |
| 5. | Ensure that all available Software Updates have |
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| been applied to the computer for access to the |
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| latest bug fixes. |
Deep Dive
Check | Result | Action | Code | |
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1. | Open System Preferences > | Yes | Click the “Unpair” button to |
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| Security. Is “Unpair” available in |
| disable possible pairing with |
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| this preference pane? |
| another Apple Remote. Go to |
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| step 3 |
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| No | Possible IR board issue. Go to |
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| step 4 |
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2. | With a replacement battery, can | Yes | Battery issue. Issue resolved | X05 |
| you see a white flashing light |
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| No | Apple Remote defective. | X04 | |
| from the Apple Remote in the | |||
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| Replace the Apple Remote. |
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| video preview window now? |
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3. | After clicking “Unpair”, does the | Yes | Pairing issue. Issue resolved |
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| computer now respond to the |
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| No | Possible IR board issue. Go to |
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| Apple Remote? |
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| step 4 |
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Mac mini (Late 2009) Symptom Charts — Input/Output Devices 62 |
