General Troubleshooting

Update System Software

Important: Whenever possible before beginning troubleshooting, ensure the latest software and firmware updates have been applied.

Apple Diagnostics

Run diagnostics to determine if any of the modules are malfunctioning.

Mac mini (Late 2009): Apple Diagnostics: 3S133

Mac mini Server (Late 2009): Apple Server Diagnostics: 3X106

Apple Hardware Test: 3A150 (all models)

Wireless Troubleshooting

If you’re having issues with AirPort and wireless mouse or keyboard connectivity issues, refer to the following Knowledge Base articles:

Desktop computers: Troubleshooting wireless mouse and keyboard issues http://support. apple.com/kb/TS3048

AirPort and Bluetooth: Potential sources of interference http://support.apple.com/kb/

HT1365

Apple Wireless Keyboard and Mouse: How to install batteries http://support.apple.com/kb/

HT3903

Troubleshooting Theory

For general information on troubleshooting theory, refer to:

http://service.info.apple.com/service_training/en/006/troubleshoot/index.php?page=intro

Hardware vs. Software

For information on how to isolate a hardware issue from a software issue, refer to the following articles:

Isolating issues in Mac OS X: http://support.apple.com/kb/TS1388?viewlocale=en_US

Mac OS X: Troubleshooting installation and software updates: http://support.apple.com/ kb/TS1394

Troubleshooting Mac OS X installation from CD or DVD: http://support.apple.com/kb/ HT2956>

For information on how to troubleshoot a software issue, refer to:

Mac OS X: How to troubleshoot a software issue: http://support.apple.com/kb/HT1199

2009-11-03

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Apple LATE 2009 manual General Troubleshooting