Blue screen appears (a spinning disc cursor may also be visible),

Prohibitory Sign appears,

Restart dialog box appears (Mac OS X 10.2 kernel panic window), or

Gray screen during startup

Prohibitory Sign

Kernel Panic dialog box

1.Make sure all external devices are disconnected and any PC card ejected. If kernel panic goes away, troubleshoot the external device by reconnecting each device until the panic occurs.

2.If there are two RAM cards installed in the expansion slots, remove the top card and restart.

If symptom repeats, replace bottom card with known-good RAM card.

If symptom does not repeat, replace top RAM card with known-good RAM card and restart.

For assistance in software troubleshooting, go to Knowledge Base article 106464: Mac

OS X: Troubleshooting a Startup Issue.

Hardware Symptom Charts

PowerBook G4 (17-inch) Troubleshooting - 17

Page 118
Image 118
Apple Powerbank G4 manual Prohibitory Sign Kernel Panic dialog box