Archos AV420 Troubleshooting 21.1

Troubleshooting

21.1 USB Connection issues

Problem: I cannot get my AV400 to be recognized by the computer.

Solutions:

• If you are running an operating system other than Windows® XP

(Service Pack 1) with Windows Media® Player 10 or higher, the USB Port

setting should be set to ‘

Hard Drive

’. Go to Setup > System > USB

Port and set it to ‘

Hard Drive

’. Only Windows® XP (Service Pack 1)

with Windows Media® Player 10 or higher will allow for the USB Port

‘

’ setting.

• Shut off and reboot the computer and the AV400 and then try connecting

again in the preferred order mentioned in section 17.2.

• Only if using Windows 98SE, you must ﬁrst install the Windows98SE

drivers found at the Archos web site (www.archos.com).

• If you installed the Windows 98SE driver on your Windows® XP, 2000,

or ME edition, this could cause problems. Uninstall that driver and then

reinstall the generic Windows® Mass Storage Device driver.

• If using a USB hub, try connecting without using the hub (some hubs

are not powered and may not work with the AV400).

• If using a USB port in the front of your computer, try a USB port in the

back. Front USB ports are often from non-powered hubs.

• Do not connect to a USB port repeated through a keyboard.

• On old computers, the USB driver software on your computer may be

out of date. Find your USB chipset type by going to My Computer >

Properties > Device Driver > Universal Serial Bus (USB) Controllers >

Host Controller. You may have a chipset VIA, Intel, SIS or another. It

is possible that you do not have the latest software drivers for these

chipsets. For VIA updates, check out www.viaarena.com. For Intel

check out www.intel.com. For SIS, uninstall the driver and reinstall the

Windows default USB controller drivers.

• If using a laptop computer and a docking station, try connecting

without the docking station.

• Macintosh® users must update to 10.2.4 or higher (OS X users).

• On older computers, make sure in your system BIOS the USB port is

checked “ON” not “Off”. Usually this just happens on old machines.