AT&T Remote Port Security Device Check described in Testing the RPSD Lock, Troubleshooting

TABLE 5-1

Access Failure Messages

Code
No.	Message	Meaning	Action
1	No RPSD/Key	No RPSD Key	First test the RPSD Lock using the Self
	Detected	was detected on	Check described in Testing the RPSD Lock
		the caller’s line.	in this chapter. If the Lock tests okay, and
			there is an RPSD Key on the line but the
			RPSD Lock failed to detect it, escalate the
			trouble to the next level of service.
2	No Response	No response	First test the RPSD Lock using the Self
		was returned	Check described in Testing the RPSD Lock
		from the RPSD	in this chapter.
		Key when the	If the Lock tests okay, a touch-tone
		RPSD Lock	telephone should be substituted for the
		sent the	RPSD Lock and the Last Call Status Test
		challenge.	described in Testing the RPSD Lock in this
			chapter should be run to obtain any status
			information the Lock may have generated
			and to determine of the problem is with the
			CO line.
			If the CO line is okay, escalate the trouble to
			the next level of service.
3	Invalid User ID	The RPSD Key	Add the Key user to the user table if it is
		user ID is not in	someone you want to permit access to the
		the table of	RMATS channel. (Note that this message
		users on the	may indicate an unauthorized attempt at
		RPSD Lock.	access.) See Chapter 3 for the procedure for
			adding users.
			Check the Test Responses to make sure the
			RPSD Lock and RPSD Key Test Responses
			match (see Chapters 3 and 4 for checking
			Test Responses). If access for this Key is
			desired, and the Test Responses do not
			match, you will need to use the Wipe Out
			command (see Chapter 4, RPSD Key Use) to
			return the Key to a virgin state. Then follow
			the directions for initializing the RPSD Key,
			also found in Chapter 4.

5-4Troubleshooting