TABLE 5-1

Access Failure Messages

Code

 

 

 

No.

Message

Meaning

Action

 

 

 

 

1

No RPSD/Key

No RPSD Key

First test the RPSD Lock using the Self

 

Detected

was detected on

Check described in Testing the RPSD Lock

 

 

the caller’s line.

in this chapter. If the Lock tests okay, and

 

 

 

there is an RPSD Key on the line but the

 

 

 

RPSD Lock failed to detect it, escalate the

 

 

 

trouble to the next level of service.

 

 

 

 

2

No Response

No response

First test the RPSD Lock using the Self

 

 

was returned

Check described in Testing the RPSD Lock

 

 

from the RPSD

in this chapter.

 

 

Key when the

If the Lock tests okay, a touch-tone

 

 

RPSD Lock

telephone should be substituted for the

 

 

sent the

RPSD Lock and the Last Call Status Test

 

 

challenge.

described in Testing the RPSD Lock in this

 

 

 

chapter should be run to obtain any status

 

 

 

information the Lock may have generated

 

 

 

and to determine of the problem is with the

 

 

 

CO line.

 

 

 

If the CO line is okay, escalate the trouble to

 

 

 

the next level of service.

 

 

 

 

3

Invalid User ID

The RPSD Key

Add the Key user to the user table if it is

 

 

user ID is not in

someone you want to permit access to the

 

 

the table of

RMATS channel. (Note that this message

 

 

users on the

may indicate an unauthorized attempt at

 

 

RPSD Lock.

access.) See Chapter 3 for the procedure for

 

 

 

adding users.

 

 

 

Check the Test Responses to make sure the

 

 

 

RPSD Lock and RPSD Key Test Responses

 

 

 

match (see Chapters 3 and 4 for checking

 

 

 

Test Responses). If access for this Key is

 

 

 

desired, and the Test Responses do not

 

 

 

match, you will need to use the Wipe Out

 

 

 

command (see Chapter 4, RPSD Key Use) to

 

 

 

return the Key to a virgin state. Then follow

 

 

 

the directions for initializing the RPSD Key,

 

 

 

also found in Chapter 4.

5-4Troubleshooting

Page 91
Image 91
AT&T Remote Port Security Device user manual Check described in Testing the Rpsd Lock