Audience
This document is intended for the following audience:
■AT&T Technicians
■RPSD System Administrators
■RPSD Key Users
AT&T Technicians refers to the personnel from AT&T who install the RPSD Lock device at the customer premises. It is assumed that AT&T Technicians are familiar with the technical language used to describe the hardware components, cables, connectors, and ports involved in the installation of the RPSD Lock device. It is further assumed that they will have the tools and equipment necessary for installation.
RPSD system administrators refers to the customer personnel who administer and maintain the RPSD Lock device. It is assumed that RPSD system administrators are familiar with menu- driven software systems and that they understand the references to the various telecommunications hardware components. It is also assumed that they understand the need for maintaining security in administering the PBX switch.
“RPSD Key users” refers to all those who dial in to a channel locked with an RPSD Lock device using an RPSD Key device. It is assumed that RPSD Key users are familiar with placing calls via a modem, either from a telephone or terminal.
Responsibilities
Installation of the RPSD Lock device is performed by AT&T technicians. These technicians are responsible for installing the device, testing it upon installation, and making certain that a working product has been installed at that time. AT&T technicians also perform any replacement of the RPSD Lock device should it become necessary. AT&T technicians are not responsible for the initialization of the RPSD Lock. The RPSD Lock is initialized prior to delivery and the RPSD Key devices that are used by AT&T are already installed and initialized.
RPSD Keys purchased by the customer can be installed by AT&T technicians at the customer’s request or installed by the customers.
The troubleshooting material in this document may be used by the technician at the time of installation, but is written primarily for the customer. Failure of any RPSD Lock or RPSD Key device is always resolved by replacement of the failed device.
The RPSD Lock commands and administration material is written for RPSD system administrators. The material on RPSD Key commands and use is written for RPSD Key users.
Supplying equipment peripheral to the RPSD Lock, such as terminals, modems, printers, etc., is the customer’s responsibility. If any material is required in addition to the material shipped in the RPSD package, it is billable to the customer.
