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AT&T Remote Port Security Device user manual Hardware Replacement, Modem Ring Test

Models: Remote Port Security Device

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Modem Ring Test

Modem Ring Test

The Modem Ring Test tells you whether the call attempts are getting through to the modem. If there is a problem with the RPSD Lock, the PBX modem, or the cabling, the call will not reach the modem. The likeliest result, in the case of a problem, is a Ring No Answer.

To perform the Modem Ring Test, dial the RMATS channel from a touch-tone telephone. When the call is answered, you will hear a tone indicating a connection to the RPSD Lock. Press 3 ✱ on the telephone pad.

The RPSD Lock responds to the command by ringing the modem. While the Lock rings the modem, you will hear a simulated ring on the telephone handset. When the modem picks up, you will hear the answer tone. The answer tone will not last long enough for the modem to perform handshaking. The Lock will then send 3 quick beeps to your telephone and disconnect the call.

The RPSD Lock also generates a status message similar to the following:

104 08/14/90 16:21:34 Remote Test 3 (Modem Ring) Completed OK

If you do not hear the answer tone, the problem may be the RPSD Lock, the PBX modem, or the cabling. Your next action should be to check the equipment by physically replacing the hardware. See Hardware Replacement in this chapter for procedures.

Hardware Replacement

The built-in diagnostics of the RPSD Lock may indicate that there is a hardware failure, but they will not necessarily determine whether that failure is in the CO line, RPSD Lock, PBX modem, or caller’s equipment or lines. In such a situation, the best way to determine where the failure is occurring is to methodically replace individual components of the hardware with a touch-tone telephone. The following sections describe the procedure for such replacement in the order you should perform it.

Note: The modem for the System 75 and DEFINITY Generic 1 is internal to the PBX and located on the circuit board. The modem for the System 85 and DEFINITY Generic 2 is external to the PBX.

Testing the RPSD Lock 5-9

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AT&T Remote Port Security Device user manual Hardware Replacement, Modem Ring Test

Contents

AT&T DEFINITY SystemRemote Port Security Device User’s Manual Communications1991 AT&T All Rights Reserved Printed in USA TRADEMARK NOTICEORDERING INFORMATION IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS Input rating120 V AC +/- 10% 6Hz 150 mA maximumFCC Notices Part 15, Subpart APart Contents 2 InstallationGetting Started 3 RPSD System Administration 5 Troubleshooting Cables, Connectors, and Ports TableRPSD Key Use Device LEDsList of Figures PageList of Tables 2-2Cables, Connectors, and Ports 3-1Access Failure Messages4-1Access Failure Messages 5-1Access Failure Messages A-1Cables, Connectors, and Ports B-1RPSD Lock LEDs B-2RPSD Key LEDs1 Getting Started Getting Started Getting StartedThe entire sequence occurs in less than 20 seconds RPSD Lock and Key Configuration Audience ResponsibilitiesIn This Document Typographical ConventionsBlock user RETURN Hotline or Other Service Call Numbers/Addresses 1-6 Getting Started2 Installation Installation Installation2-2 Installation Power Supply Room Layout/EnvironmentLocation of Administration Terminal or Printer Hardware Components RPSD LockRPSD Power Monitor Adapter 2-6 InstallationModemTelco Typical Wiring Scheme Bypass Wiring Scheme Bypass ConnectionsPBXs RPSD Lock or Key Administration Terminal RPSD Lock Administration PrinterOther ModemsRPSD Key RPSD KeyHardware Installation Procedures Installing the RPSD Lockon the circuit pack for System 75 and DEFINITY Generic Connecting the RPSD Lock to the CO Line Connecting the RPSD Lock to the PBX Modem Connecting the RPSD Lock to the Administration Terminal or Printer RPSD Lock to ModemSignal Aux. Port, Terminal, and Printer PinoutsRPSD To DTERPSD Lock to Administratlon Terminal or Printer Hardware Installation Procedures2-17 DB25 Connections From RPSD Lock or Key to Data Terminal Equipment Powering Up the RPSD Lock Installing the RPSD Key Connecting the RPSD Key to the Terminal Connecting the RPSD Key to the ModemPowering Up the RPSD Key Power-Up Behavior of Initialized KeyTesting an Uninitialized Key Power-Up Behavior of Uninitialized KeyCables, Connectors, and Ports Table Cables, Connectors, and PortsPart From2-24 Installation Aux. Port Settings Software ComponentsInitializing the RPSD Lock Initializing an RPSD Key 2-26 InstallationTest RPSD Lock Installation Test RPSD Lock Installation3 RPSD System Administration RPSD System Administration Time of Day AccessSystem Activity Log Log ID Single Point Administration Enable/Disable Block AT&T and Other Key UsersForce Connect/Disconnect 3-4 RPSD System AdministrationAuthorized Keys 3-6 RPSD System Administration RPSD System Administrator Command Set A - Add UserSample Command and Response Without Optional Secret Key Sample Command and Response With Optional Secret Key3-8 RPSD System Administration B - Block User U - Unblock Userb userid RETURN u userid RETURNT - Test User R - Remove UserL - List User Table Second Sample Command and Response User IDBlocked? Permanent?Third Sample Command and Response RPSD System Administrator Command SetThe fields of this screen are explained in the first sample, above 3-13CR - Change Restriction starthhmm endhhmm dayno LR - List Restrictions lr restrid RETURNUR - User Restrictions ur fullorpartialuserid, restrids RETURNur fullorpartialuserid, restrids, clear 3-17LH - Log History The fields of the Log History screen are AH - Access History FH - Failure History ST - Status Display LS - List Statistics RS - Reset Statistics FC - Force ConnectFD - Force Disconnect D - Date Setd mm/dd/yy RETURN 3-25C - Clock Set I - ID SetSC - Set Communications Parameters Help Screens 3-28 RPSD System AdministrationSample Help Request and Help Response 4 RPSD Key Use RPSD Key Use Access Failure Messages Last Call Status Test4-2 RPSD Key Use RPSD Key User Command Set RPSD Key User Command SetU - Set User ID K - Set Secret Key4-4 RPSD Key Use N - Set Device Number L - List User Informationn number RETURN H - History Display D - Date Set C - Clock Setd 08/14/90 08/14/90 131413 Date Changed OK c 8/14/90 131500 Time Changed OKI - Set Log ID 4-8 RPSD Key UseS - Status Display s RETURNSC - Set Communications Parameters 4-10 RPSD Key Usesc 1200,7E 08/14/90 134821 Comms Params Changed to 1200/7E W - Wipe Out The RPSD Key requests confirmation of the Wipe Out commandHelp Screens 5 Troubleshooting Troubleshooting Troubleshooting5-2 Troubleshooting Access Failure Messages Access Failure MessagesCheck described in Testing the RPSD Lock Check described in Testing the RPSD Lockdescribed in Testing the RPSD Lock in this 5-4 TroubleshootingPage 5-6 Troubleshooting Testing the RPSD Lock Built-in DiagnosticsSelf Check Last Call Status Test5-8 Troubleshooting Hardware Replacement Modem Ring TestReplacing the PBX Modem 5-10 TroubleshootingReplacing the Lock or Key Replacing the Lock or Key5-12 Troubleshooting Saving the Key Seed Value Saving the Key Seed ValueA Cables, Connectors, and Ports Table Cables, Connectors, and Ports Table B Device LEDs Front Panel LEDs RPSD LockFIGURE B-1 RPSD Lock LEDs AT&T DEFINITY RPSDRPSD Key Page Index I-2 Index