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AT&T Remote Port Security Device user manual Troubleshooting

Models: Remote Port Security Device

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Troubleshooting

This chapter provides a basis for establishing the cause of trouble or access failure with your RPSD system. In the event that you are unable to determine the cause of the problem or resolve the matter to your satisfaction, contact the technical support center at:

1 800 242-2121

Note: The only solution to a hardware or firmware problem in the RPSD Lock or Key is to replace the malfunctioning equipment. Instructions for replacing the equipment are in the Replacing the RPSD Lock or Key section of this chapter.

Troubleshooting 5-1

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AT&T Remote Port Security Device user manual Troubleshooting

Contents

AT&T DEFINITY SystemRemote Port Security Device User’s Manual CommunicationsTRADEMARK NOTICE 1991 AT&T All Rights Reserved Printed in USAORDERING INFORMATION IMPORTANT SAFETY INSTRUCTIONS SAVE THESE INSTRUCTIONS Input rating120 V AC +/- 10% 6Hz 150 mA maximumPart 15, Subpart A FCC NoticesPart 2 Installation ContentsGetting Started 3 RPSD System Administration 5 Troubleshooting Cables, Connectors, and Ports TableRPSD Key Use Device LEDsList of Figures PageList of Tables 2-2Cables, Connectors, and Ports 3-1Access Failure Messages4-1Access Failure Messages 5-1Access Failure Messages A-1Cables, Connectors, and Ports B-1RPSD Lock LEDs B-2RPSD Key LEDs1 Getting Started Getting Started Getting StartedThe entire sequence occurs in less than 20 seconds RPSD Lock and Key Configuration Audience ResponsibilitiesTypographical Conventions In This DocumentBlock user RETURN Hotline or Other Service Call Numbers/Addresses 1-6 Getting Started2 Installation Installation Installation2-2 Installation Power Supply Room Layout/EnvironmentLocation of Administration Terminal or Printer Hardware Components RPSD LockRPSD Power Monitor Adapter 2-6 InstallationModemTelco Typical Wiring Scheme Bypass Wiring Scheme Bypass ConnectionsPBXs RPSD Lock or Key Administration Terminal RPSD Lock Administration PrinterOther ModemsRPSD Key RPSD KeyHardware Installation Procedures Installing the RPSD Lockon the circuit pack for System 75 and DEFINITY Generic Connecting the RPSD Lock to the CO Line Connecting the RPSD Lock to the PBX Modem Connecting the RPSD Lock to the Administration Terminal or Printer RPSD Lock to ModemSignal Aux. Port, Terminal, and Printer PinoutsRPSD To DTEHardware Installation Procedures RPSD Lock to Administratlon Terminal or Printer2-17 DB25 Connections From RPSD Lock or Key to Data Terminal Equipment Powering Up the RPSD Lock Installing the RPSD Key Connecting the RPSD Key to the Terminal Connecting the RPSD Key to the ModemPowering Up the RPSD Key Power-Up Behavior of Initialized KeyTesting an Uninitialized Key Power-Up Behavior of Uninitialized KeyCables, Connectors, and Ports Table Cables, Connectors, and PortsPart From2-24 Installation Software Components Aux. Port SettingsInitializing the RPSD Lock Initializing an RPSD Key 2-26 InstallationTest RPSD Lock Installation Test RPSD Lock Installation3 RPSD System Administration RPSD System Administration Time of Day AccessSystem Activity Log Log ID Single Point Administration Enable/Disable Block AT&T and Other Key UsersForce Connect/Disconnect 3-4 RPSD System AdministrationAuthorized Keys 3-6 RPSD System Administration RPSD System Administrator Command Set A - Add UserSample Command and Response With Optional Secret Key Sample Command and Response Without Optional Secret Key3-8 RPSD System Administration B - Block User U - Unblock Userb userid RETURN u userid RETURNT - Test User R - Remove UserL - List User Table Second Sample Command and Response User IDBlocked? Permanent?Third Sample Command and Response RPSD System Administrator Command SetThe fields of this screen are explained in the first sample, above 3-13CR - Change Restriction starthhmm endhhmm dayno LR - List Restrictions lr restrid RETURNUR - User Restrictions ur fullorpartialuserid, restrids RETURNur fullorpartialuserid, restrids, clear 3-17LH - Log History The fields of the Log History screen are AH - Access History FH - Failure History ST - Status Display LS - List Statistics RS - Reset Statistics FC - Force ConnectFD - Force Disconnect D - Date Setd mm/dd/yy RETURN 3-25C - Clock Set I - ID SetSC - Set Communications Parameters 3-28 RPSD System Administration Help ScreensSample Help Request and Help Response 4 RPSD Key Use RPSD Key Use Last Call Status Test Access Failure Messages4-2 RPSD Key Use RPSD Key User Command Set RPSD Key User Command SetK - Set Secret Key U - Set User ID4-4 RPSD Key Use L - List User Information N - Set Device Numbern number RETURN H - History Display D - Date Set C - Clock Setd 08/14/90 08/14/90 131413 Date Changed OK c 8/14/90 131500 Time Changed OKI - Set Log ID 4-8 RPSD Key UseS - Status Display s RETURN4-10 RPSD Key Use SC - Set Communications Parameterssc 1200,7E 08/14/90 134821 Comms Params Changed to 1200/7E The RPSD Key requests confirmation of the Wipe Out command W - Wipe OutHelp Screens 5 Troubleshooting Troubleshooting Troubleshooting5-2 Troubleshooting Access Failure Messages Access Failure MessagesCheck described in Testing the RPSD Lock Check described in Testing the RPSD Lockdescribed in Testing the RPSD Lock in this 5-4 TroubleshootingPage 5-6 Troubleshooting Testing the RPSD Lock Built-in DiagnosticsLast Call Status Test Self Check5-8 Troubleshooting Hardware Replacement Modem Ring TestReplacing the PBX Modem 5-10 TroubleshootingReplacing the Lock or Key Replacing the Lock or Key5-12 Troubleshooting Saving the Key Seed Value Saving the Key Seed ValueA Cables, Connectors, and Ports Table Cables, Connectors, and Ports Table B Device LEDs RPSD Lock Front Panel LEDsFIGURE B-1 RPSD Lock LEDs DEFINITY RPSD AT&TRPSD Key Page Index I-2 Index