Multi-Tech Systems MVP-2410, MVP-2400, MVP-3010 Troubleshooting, For MVP2400, MVP2410, or MVP3010

MultiVOIP User Guide Quick Start Instructions

Troubleshooting

If you cannot establish connectivity between two voips in the system, follow the steps below to determine the problem.

1. Ping both MultiVOIP units to confirm connectivity to the network.

2. Verify the telephone connections.

A.For MVP2400, MVP2410, or MVP3010.

Check cabling. Are connections well seated? To correct receptacle? Is the ONL LED on?

(If on, ONL indicates that the MultiVOIP is online on the network.)

Are T1/E1/PRI Parameter settings correct?

B. For MVP130, MVP210, MVP410, or MVP810.

Check cabling. Are connections well seated? To correct receptacle? Are telephone Interface Parameter settings correct?

C. For MVP410ST or MVP810ST.

Check cabling. Are connections well seated? To correct receptacle?

If terminal equipment is connected to the voip, then "Network" should be selected for that BRI interface in the ISDN BRI Parameters screen.

Note: Each BRI interface is separately configurable. If network equipment such as an ISDN BRI PBX or an

ISDN BRI line from a phone company is connected to the voip, then "Terminal" should be selected for that BRI interface in the ISDN BRI Parameters screen.

Was the proper country and operator chosen?

Was the proper type of line coding (A-law or u-law) chosen?

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