Multi-Tech Systems MVP-2400 GK Defined Service Types, Example of a Gatekeeper Service, Techsupp

Embedded Gatekeeper MultiVOIP User Guide

GK Defined Service Types

You can either define your own Gatekeeper services, or use any of the built-in services, which are predefined internally and supported by the Gatekeeper.

Example of a Gatekeeper Service

You can define a service named TECHSUPP and register five different terminals that provide technical support. Any call directed to TECHSUPP can connect to one of the five terminals.

To do so:

1.Add a service with a prefix TECHSUPP.

2.Make sure the terminals register with the additional alias

TECHSUPP.

3.When a call for TECHSUPP arrives, the Gatekeeper automatically routes the call to one of terminals that provides the TECHSUPP Service.

Endpoints must be registered with the service name to receive calls for the service. This is achieved using one of the following methods:

•The endpoint is pre-configured using its own configuration. Then, using RAS messages, the endpoint is registered with a name or a phone number identical to the service prefix.

•The service prefix is predefined for the endpoint, using the configuration application of the Gatekeeper as an ID or phone number, and the Alias Giving option is activated. See the description of the Alias Giving option in the Network Parameters window section.

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