Warranty, Service, and Tech Support | Multi-Tech Systems MVP-2410

Chapter 12 Warranty, Service, and Tech Support

523

Image 523

Multi-Tech Systems MVP-2410, MVP-2400, MVP-3010 manual Warranty, Service, and Tech Support, 523

Contents

User Guide for Voice/IP Gateways Trademark User GuideS000249H Record of Revisions Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Contents MultiVOIP User Guide Appendix a Expansion Card Installation MVP24-48 & MVP30 Overview MultiVOIP User Guide Overview About This Manual Capacity Overview MultiVOIP User Guide2400 2410 24-48 3010 30-60 Function Variable Model/Version Icon Introduction to TI MultiVOIPs MVP2400, MVP2410, & MVP24-48 MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP MVP2400 Front Panel T1 Front Panel LEDs COL RCVXMT LNK Introduction to EI MultiVOIPs MVP3010 & MVP30-60 Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MultiVOIP MVP3010 Chassis E1 Front Panel LEDs MultiVOIP User GuideOverview E1 LED DescriptionsMVP3010 Front Panel LED Definitions Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MVP-410/810 Chassis MultiVOIP MVP130Chassis Analog MultiVOIP Front Panel LEDs MVP210 Front Panel Boot PowerEthernet General Operation LEDs MVP130 Front Panel LED DefinitionsChannel-Operation LEDs Introduction to ISDN-BRI MultiVOIPs MVP410ST & MVP810ST Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide 11 MVP-410ST/810ST Chassis Isdn BRI MultiVOIP Front Panel LEDs Channel Operation LEDs one for each B-channel ISDN-BRI MultiVOIP LED DescriptionsMVP-410ST/810ST Front Panel LED Definitions Channel Operation LEDs one for each Isdn line Computer Requirements Digital T1 MultiVOIP Specifications SpecificationsSpecs for Digital T1 MultiVOIP Units Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP Specifications MVP810G Specs for Analog/BRI MultiVOIP Units Related Documentation Installation at a Glance Quick Start Instructions MultiVOIP Startup Tasks Introduction Gather Telephone Information T1 Gather IP Information Gather Telephone Information E1 Phone/IP Details *Absolutely Needed* cont’dGather Telephone Information Analog Quick Start InstructionsMultiVOIP User Guide Gather Telephone Information Isdn BRIISDN-BRI Phone Parameters Identify Voip Protocol to be Used Phone/IP Details Often Needed/WantedObtain Email Address for Voip for email call log reporting Identify Remote Voip Site to Call Command/Control Computer Specs & Settings Placement Hookup for MVP2410 & MVP3010 Quick Hookups Hookup for MVP-410/410G & MVP-810/810G Analog MultiVOIP Hookup MVP-410/810 G Hookup for MVP410ST & MVP810ST Isdn MultiVOIP Hookup MVP-410ST/810ST Hookup for MVP210x Hookup for MVP2400 Hookup for MVP130 My Computer CD ROM drive Open. Click Autorun icon Load MultiVOIP Control Software onto PC GUI Phone/IP Starter Configuration ISDN-BRI MultiVOIPs Go to Configuration Isdn BRIAnalog MultiVOIPs Digital MultiVOIPs Go to Configuration Logs Go to Configuration Smtp Phone/IP Starter Configuration MultiVOIP User Guide Quick Start Instructions Quick Start Instructions MultiVOIP User Guide END of Procedure Euro, National Call Example Phonebook Starter Configuration with remote voipOutbound Phonebook North America Long-Distance Example MultiVOIP User Guide Quick Start Instructions North America Remove Prefix field, enter the initial PBX access digit 8 or Click OK to exit from the Add/Edit Outbound Phonebook screen Inbound Phonebook MultiVOIP User Guide Quick Start Instructions Free Seattle access, all employees Phonebook Tips Knowing When to Drop Digits Many PBX systems = 1-second pause One Common Situation Phonebook Example Santa Fe Office Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test Properties button MultiVOIP User Guide Quick Start Instructions Pstn pstn call connected on For MVP410ST or MVP810ST TroubleshootingFor MVP2400, MVP2410, or MVP3010 For MVP130, MVP210, MVP410, or MVP810 Quick Start Instructions MultiVOIP User Guide Mechanical Installation and Cabling Mechanical Installation MultiVOIP User Guide Safety WarningsLithium Battery Caution Safety Warnings Telecom Unpacking the MVP2410/3010 Unpacking Your MultiVOIP Unpacking the MVP2400 Unpacking the MVP2400 Unpacking the MVP-410x/810x Unpacking the MVP-410x/810x Unpacking the MVP210x Unpacking the MVP210x Unpacking the MVP130 Unpacking the MVP130 Rack Mounting Instructions for MVP-2410/3010 & MVP-410x/810x Safety Recommendations for Rack Installations Inch Rack Enclosure Mounting Procedure Cabling Cabling Procedure for MVP2410/3010 10 Cabling for MVP2400 Cabling Procedure for MVP2400 11 Cabling for MVP-410/410G/810/810G Cabling Procedure for MVP-410/410G/810/810G 100 101 Cabling Procedure for MVP-410ST/810ST 102 103 104 105 Cabling Procedure for MVP210x 106 107 Cabling Procedure for MVP130 108 Software Installation Loading MultiVOIP Software onto the PC MultiVOIP User Guide Software Installation109 110 Software Installation MultiVOIP User Guide 111 112 113 114 115 116 Un-Installing the MultiVOIP Configuration Software 117 118 119 MVP2400, MVP2410, MVP3010 Technical Configuration Digital Voips MultiVOIP User Guide Configuring the Digital T1/E1 MultiVOIP120 121 MultiVOIP User Guide Technical Configuration Digital Voips 122 Local ConfigurationPre-Requisites IP Parameters 123 T1 Telephony Parameters for MVP2400 & MVP2410 124 E1 Telephony Parameters for MVP3010 125 MultiVOIP User GuideTechnical Configuration Digital Voips 126 Local Configuration Procedure Summary Local Configuration Procedure Detailed 128 129 Ctrl + G 130 Solving Common Connection Problems 131 132 Pulldown Icon Shortcut Sidebar 133 134 IP Parameter Definitions Field Name Values Description 135 136 Ctrl + H 137 138 139 Dtmf Parameters Dtmf When Dtmf Out of Band is selected140 723.1 @ 711 a/u726, @ 727, @ 142 Forward Error Correction enables 143 144 Modem RelayJitter Optimization Factor determines Consecutive Packets Lost defines Automatic Disconnection group145 146 Ctrl + T 147 148 T1/E1/ISDN 149 RING-ON, RING-OFF 150 ISDN-PRI 151 152 Common will be 0 to 40m 153 154 MFR2 ANI 155 156 AMI / HDB3 157 158 159 Ctrl + M 160 Trap Manager Parameters Snmp Parameter Definitions Field Name Values Description161 162 Ctrl + R 163 164 Regional Parameter Definitions Field Name Values Description 165 Up the Custom Tone Pair Settings Technical Configuration Digital Voips MultiVOIP User Guide 167 Tone Pair Values 168 169 Ctrl + Alt + S 170 Smtp Parameters Definitions Field Name Values Description Mail Criteria 171 172 Custom Fields Definitions Description From Details To Details 173 174 175 Ctrl + Alt + O 176 Logs Screen Definitions Field Name Values Description Smtp 177 178 179 Ctrl + Alt +H 180 181 182 183 Pstn 184 Calling Party field isParty, and Connected Party fields are Statistics Call Progress screen. This is Statistics Call Progress screen Enabled as an Allowed Name Type,CNI Example, Call Name Identification has This example, Call Name Identification Supplementary Services screen186 187 188 Caller Id field of the Statistics Call 189 190 191 Ctrl + Alt +Y 192 193 Technical Configuration Digital Voips MultiVOIP User Guide 195 Technical Configuration Analog/BRI MultiVOIP User Guide Configuring the Analog/BRI MultiVOIP196 197 MultiVOIP User Guide Technical Configuration Analog/BRI 198 199 200 Analog Telephony Interface Parameters for MVP130/210/410/810 201 ISDN-BRI Telephony Parameters For MVP-410ST/810ST 202 Technical Configuration Analog/BRIMultiVOIP User Guide 203 Local Configuration Procedure Detailed 205 206 Ctrl + G 207 208 209 210 211 212 213 214 215 216 217 Fax Volume 218 219 220 221 222 223 Ctrl + 224 225 FXS 226 227 228 229 Dialing Options 230 Dialing Options cont’d 231 FXO Disconnect On cont’d 232 233 234 235 236 237 238 Switch Information 239 240 241 242 243 244 245 16dB 246 247 Technical Configuration Analog/BRI MultiVOIP User Guide 249 250 251 252 253 254 255 256 257 258 Filters button 259 260 261 262 263 264 Supplementary Services Parameter Definitions 265 266 267 268 269 270 271 272 273 274 275 Technical Configuration Analog/BRI MultiVOIP User Guide 277 North American Telephony Standards T1 Phonebook Configuration MultiVOIP User Guide Configuring the MVP2400/2410 MultiVOIP Phonebooks278 279 MultiVOIP User Guide T1 PhoneBook Configuration 280 Phonebook Icons Description 281 282 283 Parameters 284 SIP Proxy Parameters 285 Version 4 Parameters 286 287 288 Registrar 289 Address 290 291 Add/Edit Outbound PhoneBook screen appears 292 T1 Phonebook ConfigurationMultiVOIP User Guide Fields 293 SIP Fields 294 SPP Fields 295 296 297 PBX 298 299 Add/Edit Inbound PhoneBook screen appears 300 Sites, All-T1 Example T1 Phonebook Examples301 PBX 302 303 304 305 306 307 Configuring Mixed Digital/Analog Voip Systems 308 309 Phone Book for Series I Analog Voip Host Unit Site B 310 311 Voip 312 313 PBX 314 315 Site C calling Site a Call Completion Summaries421 Site a calling Site C, Method 317 Site D calling Site C 318 Site D calling Site F 319 Variations in PBX Characteristics 320 European Telephony Standards MVP3010 Inbound and Outbound MultiVOIP Phonebooks MultiVOIP User Guide E1 PhoneBook Configuration321 Free Calls One Voip Site to Another E1 Phonebook Configuration MultiVOIP User Guide322 323 Local Rate Calls Within Local Calling Area of Remote United Kingdom 324 325 National Rate Calls Within Nation of Remote Voip Site 326 Inbound versus Outbound Phonebooks 327 328 329 330 Phonebook Configuration Procedure 331 332 333 MultiVOIP User GuideE1 PhoneBook Configuration 334 335 336 337 Registrar/client mode , where Cont’d 338 339 340 341 342 343 344 345 Page 347 348 Call Forward Parameters Sites, All-E1 Example E1 Phonebook Examples349 350 France Country Code Rotterdam Country CodeAmsterdam 010 352 PBX 353 354 355 356 Configuring Digital & Analog VOIPs in Same System 357 358 Phone Book for Analog Voip Host Unit Site B 359 Channel Comments 360 Outbound Phone Book for MVP3010 Digital Voip Site D 361 Inbound Phone Book for MVP3010 Digital Voip Site D 362 363 364 365 Call Completion SummariesSite a calling Site C, Method Site C calling Site a 366 367 368 Guide to international International Telephony Numbering Plan Resources369 370 371 Analog/BRI Phonebook Configuration 372 Analog Phonebook MultiVOIP User Guide 373 Operation and Maintenance System Information Parameter Definitions Operation and MaintenanceOperation & Maintenance MultiVOIP User Guide System Information screen 375 MultiVOIP User Guide Operation & Maintenance About Call Progress Statistics Screens376 377 378 Call Details 379 Correction. Forward Error 380 Services Status 381 Supplementary Services screen Logs Screen About Logs382 383 Special Buttons 384 From 385 About Reports IP Statistics Screen About IP Statistics386 387 Total Packets 388 UDP 389 Rtcp Pulldown Shortcut/Icon About Packetization Time390 391 Packetization Ranges and Increments 392 393 About T1/E1 and BRI Statistics 394 395 396 397 398 399 400 401 402 Layer Interface TEI Assignment 403 404 405 About Registered Gateway Details 406 407 MultiVoip Program Menu ItemsMultiVOIP Program Menu Menu Selection Description 408 Obtaining Updated Firmware Date and Time Setup409 410 411 412 Identifying Current Firmware Version Implementing a Software Upgrade413 414 Downloading Firmware 415 416 Downloading CAS Protocols 418 419 Downloading Factory Defaults 420 Setting and Downloading User Defaults 422 423 Firmware 424 Setting a Password Windows GUI 425 426 427 Setting a Password Web Browser GUI 428 Un-Installing the MultiVOIP Software 429 430 Upgrading Software 431 FTP Server File Transfers Downloads 432 MultiVOIP User Guide Operation & Maintenance 434 435 436 437 438 439 440 441 Web Browser Interface 442 443 444 445 446 SysLog Server Functions 447 Operation & Maintenance MultiVOIP User Guide 449 Embedded Gatekeeper for MVP-210G/410G/810G Embedded Gatekeeper MultiVOIP User Guide Introduction to Embedded Gatekeeper450 MultiVOIP User Guide Embedded Gatekeeper Getting Started with the Gatekeeper- Equipped MultiVOIP451 452 453 454 Embedded Gatekeeper System Example PBX 455 456 Compton MVP410G Gateway Functions and Settings 457 458 459 460 461 462 Compton Gatekeeper Functions & Settings 463 464 465 466 467 MultiVOIP User GuideEmbedded Gatekeeper 468 469 470 Mucksville MVP2410 Gateway Functions and Settings 471 472 473 474 475 476 477 478 479 480 Introduction Gatekeeper BasicsMandatory Gatekeeper Functions Zone Management Call Control SignalingCall Authorization Optional Gatekeeper Functions Call Management FeaturesEase of Control Gatekeeper Protocols Gatekeeper services484 485 486 URQ MultiVOIP Gatekeeper Software ScreensIRQ IRR 488 Policy 489 490 491 492 493 TTL 494 495 Dest IP Orig Alias496 497 498 Routed 499 Invite or join 500 501 502 503 504 Example of Alias Giving for aExample of Alias Giving for ALL 505 506 507 Configuration Parameters 508 509 510 511 GK-ID 512 513 Prefix 514 V2 GW Prefixes 515 Dynamic 516 GK Defined Service TypesExample of a Gatekeeper Service Techsupp Service Types Zone Prefixes 1 Built-in Gatekeeper-Defined Services517 518 519 Service Types Forward 520 Gatekeeper Log Data Data Files 521 Gatekeeper Software User License Agreement 522 523 Warranty, Service, and Tech Support 524 Limited WarrantyRepair Procedures for U.S. and Canadian Customers Warranty, Service, & Tech Support MultiVOIP User Guide 525 MultiVOIP User Guide Warranty, Service, & Tech Support 526 Technical SupportContacting Technical Support Country By E-mail By telephone 527 Regulatory Information 528 EMC, Safety, and R&TTE Directive ComplianceFCC Declaration Regulatory Information MultiVOIP User Guide US AU7DDNAN46050 Industry CanadaFCC Part 68 Telecom MultiVOIP User Guide Regulatory Information 530 Canadian Limitations Notice 531 Appendix a Expansion Card Installation MVP24-48 & MVP30-60 T1/E1 Expansion Cards MultiVOIP User Guide Installation532 533 MultiVOIP User Guide T1/E1 Expansion Cards 534 Operation 535 Appendix B Cable Pinouts Ethernet Connector Command CableAppendix B Cable Pinouts MultiVOIP User GuideCable Pinouts T1/E1 ConnectorVoice/Fax Channel Connectors T1/E1 Connector 538 FXS Pin Description FXO Pin MultiVOIP User Guide Cable Pinouts Isdn BRI RJ-45 Pinout Information539 540 Isdn Interfaces ST and U 541 Appendix C TCP/UDP Port Assignments SIP Well Known Port NumbersPort Number Assignment List TCP/UDP Port Assignments MultiVOIP User Guide 543 Channel Analog Expansion Card MultiVOIP User Guide Procedure in Detail544 545 MultiVOIP User Guide Channel Analog Expansion Card 546 Screw locations 2 at phone-jack edge of board 547 Pin connectors 548 Appendix E Call States & Reasons for Embedded Gatekeepers MultiVOIP User Guide Call States/Reasons Call States and Call Reasons549 550 551 DRJ 552 Call States/Reasons MultiVOIP User Guide 553 554 555 PBX Pstn Index MultiVOIP User Guide556 557 MultiVOIP User Guide Index 558 559 BRI 560 URL 561 Analog BRI 562 189 563 COL LED 564 E1/ISDNISDN-BRI T1/ISDN 565 Orig IP 566 139 567 Did 568 569 124 570 COL LNK RCV XMT 571 572 FRF11 573 574 575 MVP810ST MVP410ST576 577 140 578 FXO 579 Spid 580 581 COL LNK ONLPRI RCV XMT LNK LED Snmp Smtp582 583 144 584 585 MVP-410STMVP-810ST PBX E1/ISDN 586 587 588 589 196 590 591 592 593 RSG LED 594 595 596 Spid ISDN-BRI 597 268 598 T1/E1/ISDN 599 Telecom safety warnings 600 601 602 603 XSG LED 604 605