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Multi-Tech Systems MVP-2410, MVP-2400, MVP-3010 manual Warranty, Service, and Tech Support, 523

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Chapter 12 Warranty, Service, and Tech Support

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Multi-Tech Systems MVP-2410, MVP-2400, MVP-3010 manual Warranty, Service, and Tech Support, 523

Contents

User Guide for Voice/IP Gateways Trademark User GuideS000249H Record of RevisionsContents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Contents MultiVOIP User Guide Appendix a Expansion Card Installation MVP24-48 & MVP30 Overview MultiVOIP User Guide Overview About This ManualCapacity Overview MultiVOIP User Guide2400 2410 24-48 3010 30-60 FunctionVariable Model/Version Icon Introduction to TI MultiVOIPs MVP2400, MVP2410, & MVP24-48 MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP MVP2400 Front Panel T1 Front Panel LEDsCOL RCVXMT LNKIntroduction to EI MultiVOIPs MVP3010 & MVP30-60 Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MultiVOIP MVP3010 Chassis E1 Front Panel LEDsMultiVOIP User GuideOverview E1 LED DescriptionsMVP3010 Front Panel LED Definitions Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MVP-410/810 Chassis MultiVOIP MVP130Chassis Analog MultiVOIP Front Panel LEDsMVP210 Front Panel Boot PowerEthernet General Operation LEDs MVP130 Front Panel LED DefinitionsChannel-Operation LEDs Introduction to ISDN-BRI MultiVOIPs MVP410ST & MVP810ST Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide 11 MVP-410ST/810ST Chassis Isdn BRI MultiVOIP Front Panel LEDsChannel Operation LEDs one for each B-channel ISDN-BRI MultiVOIP LED DescriptionsMVP-410ST/810ST Front Panel LED Definitions Channel Operation LEDs one for each Isdn lineComputer Requirements Digital T1 MultiVOIP Specifications SpecificationsSpecs for Digital T1 MultiVOIP Units Specs for Digital E1 MultiVOIP Units Digital E1 MultiVOIP SpecificationsMVP810G Specs for Analog/BRI MultiVOIP UnitsRelated Documentation Installation at a GlanceQuick Start Instructions MultiVOIP Startup Tasks IntroductionGather Telephone Information T1 Gather IP InformationGather Telephone Information E1 Phone/IP Details *Absolutely Needed* cont’dGather Telephone Information Analog Quick Start InstructionsMultiVOIP User Guide Gather Telephone Information Isdn BRIISDN-BRI Phone Parameters Identify Voip Protocol to be Used Phone/IP Details Often Needed/WantedObtain Email Address for Voip for email call log reporting Identify Remote Voip Site to CallCommand/Control Computer Specs & Settings PlacementHookup for MVP2410 & MVP3010 Quick HookupsHookup for MVP-410/410G & MVP-810/810G Analog MultiVOIP Hookup MVP-410/810 GHookup for MVP410ST & MVP810ST Isdn MultiVOIP Hookup MVP-410ST/810STHookup for MVP210x Hookup for MVP2400Hookup for MVP130 My Computer CD ROM drive Open. Click Autorun icon Load MultiVOIP Control Software onto PCGUI Phone/IP Starter ConfigurationISDN-BRI MultiVOIPs Go to Configuration Isdn BRIAnalog MultiVOIPs Digital MultiVOIPsGo to Configuration Logs Go to Configuration SmtpPhone/IP Starter Configuration MultiVOIP User Guide Quick Start Instructions Quick Start Instructions MultiVOIP User Guide END of Procedure Euro, National Call Example Phonebook Starter Configuration with remote voipOutbound Phonebook North America Long-Distance ExampleMultiVOIP User Guide Quick Start Instructions North America Remove Prefix field, enter the initial PBX access digit 8 or Click OK to exit from the Add/Edit Outbound Phonebook screen Inbound PhonebookMultiVOIP User Guide Quick Start Instructions Free Seattle access, all employees Phonebook Tips Knowing When to Drop Digits Many PBX systems = 1-second pauseOne Common Situation Phonebook ExampleSanta Fe Office Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test Properties button MultiVOIP User Guide Quick Start Instructions Pstn pstn call connected on For MVP410ST or MVP810ST TroubleshootingFor MVP2400, MVP2410, or MVP3010 For MVP130, MVP210, MVP410, or MVP810Quick Start Instructions MultiVOIP User Guide Mechanical Installation and Cabling Mechanical Installation MultiVOIP User Guide Safety WarningsLithium Battery Caution Safety Warnings TelecomUnpacking the MVP2410/3010 Unpacking Your MultiVOIPUnpacking the MVP2400 Unpacking the MVP2400Unpacking the MVP-410x/810x Unpacking the MVP-410x/810xUnpacking the MVP210x Unpacking the MVP210xUnpacking the MVP130 Unpacking the MVP130Rack Mounting Instructions for MVP-2410/3010 & MVP-410x/810x Safety Recommendations for Rack Installations Inch Rack Enclosure Mounting Procedure Cabling Cabling Procedure for MVP2410/301010 Cabling for MVP2400 Cabling Procedure for MVP240011 Cabling for MVP-410/410G/810/810G Cabling Procedure for MVP-410/410G/810/810G100 101 Cabling Procedure for MVP-410ST/810ST102 103 104 105 Cabling Procedure for MVP210x106 107 Cabling Procedure for MVP130108 Software InstallationLoading MultiVOIP Software onto the PC MultiVOIP User Guide Software Installation109 110 Software Installation MultiVOIP User Guide111 112 113 114 115 116 Un-Installing the MultiVOIP Configuration Software117 118 119 MVP2400, MVP2410, MVP3010Technical Configuration Digital Voips MultiVOIP User Guide Configuring the Digital T1/E1 MultiVOIP120 121 MultiVOIP User Guide Technical Configuration Digital Voips122 Local ConfigurationPre-Requisites IP Parameters123 T1 Telephony Parameters for MVP2400 & MVP2410124 E1 Telephony Parameters for MVP3010125 MultiVOIP User GuideTechnical Configuration Digital Voips126 Local Configuration Procedure SummaryLocal Configuration Procedure Detailed 128 129 Ctrl + G 130 Solving Common Connection Problems131 132 Pulldown Icon Shortcut Sidebar133 134 IP Parameter Definitions Field Name Values Description135 136 Ctrl + H137 138 139 Dtmf ParametersDtmf When Dtmf Out of Band is selected140 723.1 @ 711 a/u726, @ 727, @142 Forward Error Correction enables143 144 Modem RelayJitter Optimization Factor determinesConsecutive Packets Lost defines Automatic Disconnection group145 146 Ctrl + T147 148 T1/E1/ISDN 149RING-ON, RING-OFF 150ISDN-PRI 151152 Common will be 0 to 40m153 154 MFR2 ANI 155156 AMI / HDB3 157158 159 Ctrl + M160 Trap Manager Parameters Snmp Parameter Definitions Field Name Values Description161 162 Ctrl + R163 164 Regional Parameter Definitions Field Name Values Description165 Up the Custom Tone Pair SettingsTechnical Configuration Digital Voips MultiVOIP User Guide 167 Tone Pair Values168 169 Ctrl + Alt + S170 Smtp Parameters Definitions Field Name Values DescriptionMail Criteria 171172 Custom Fields Definitions DescriptionFrom Details To Details 173174 175 Ctrl + Alt + O176 Logs Screen Definitions Field Name Values DescriptionSmtp 177178 179 Ctrl + Alt +H180 181 182 183 Pstn184 Calling Party field isParty, and Connected Party fields are Statistics Call Progress screen. This isStatistics Call Progress screen Enabled as an Allowed Name Type,CNI Example, Call Name Identification hasThis example, Call Name Identification Supplementary Services screen186 187 188 Caller Id field of the Statistics Call189 190 191 Ctrl + Alt +Y192 193 Technical Configuration Digital Voips MultiVOIP User Guide 195 Technical Configuration Analog/BRI MultiVOIP User Guide Configuring the Analog/BRI MultiVOIP196 197 MultiVOIP User Guide Technical Configuration Analog/BRI198 199 200 Analog Telephony Interface Parameters for MVP130/210/410/810201 ISDN-BRI Telephony Parameters For MVP-410ST/810ST202 Technical Configuration Analog/BRIMultiVOIP User Guide203 Local Configuration Procedure Detailed 205 206 Ctrl + G 207 208 209 210 211 212 213 214 215 216 217 Fax Volume218 219 220 221 222 223 Ctrl +224 225 FXS 226227 228 229 Dialing Options 230Dialing Options cont’d 231FXO Disconnect On cont’d 232233 234 235 236 237 238 Switch Information239 240 241 242 243 244 245 16dB 246247 Technical Configuration Analog/BRI MultiVOIP User Guide 249 250 251 252 253 254 255 256 257 258 Filters button 259260 261 262 263 264 Supplementary Services Parameter Definitions265 266 267 268 269 270 271 272 273 274 275 Technical Configuration Analog/BRI MultiVOIP User Guide 277 North American Telephony StandardsT1 Phonebook Configuration MultiVOIP User Guide Configuring the MVP2400/2410 MultiVOIP Phonebooks278 279 MultiVOIP User Guide T1 PhoneBook Configuration280 Phonebook Icons Description281 282 283 Parameters 284SIP Proxy Parameters 285Version 4 Parameters 286287 288 Registrar289 Address290 291 Add/Edit Outbound PhoneBook screen appears292 T1 Phonebook ConfigurationMultiVOIP User GuideFields 293SIP Fields 294SPP Fields 295296 297 PBX298 299 Add/Edit Inbound PhoneBook screen appears300 Sites, All-T1 Example T1 Phonebook Examples301 PBX 302303 304 305 306 307 Configuring Mixed Digital/Analog Voip Systems308 309 Phone Book for Series I Analog Voip Host Unit Site B310 311 Voip312 313 PBX314 315 Site C calling Site a Call Completion Summaries421 Site a calling Site C, Method317 Site D calling Site C318 Site D calling Site F319 Variations in PBX Characteristics320 European Telephony StandardsMVP3010 Inbound and Outbound MultiVOIP Phonebooks MultiVOIP User Guide E1 PhoneBook Configuration321 Free Calls One Voip Site to Another E1 Phonebook Configuration MultiVOIP User Guide322 323 Local Rate Calls Within Local Calling Area of RemoteUnited Kingdom 324325 National Rate Calls Within Nation of Remote Voip Site326 Inbound versus Outbound Phonebooks327 328 329 330 Phonebook Configuration Procedure331 332 333 MultiVOIP User GuideE1 PhoneBook Configuration334 335 336 337 Registrar/client mode , whereCont’d 338339 340 341 342 343 344 345 Page 347 348 Call Forward ParametersSites, All-E1 Example E1 Phonebook Examples349 350 France Country CodeRotterdam Country CodeAmsterdam 010352 PBX353 354 355 356 Configuring Digital & Analog VOIPs in Same System357 358 Phone Book for Analog Voip Host Unit Site B359 Channel Comments360 Outbound Phone Book for MVP3010 Digital Voip Site D361 Inbound Phone Book for MVP3010 Digital Voip Site D362 363 364 365 Call Completion SummariesSite a calling Site C, Method Site C calling Site a366 367 368 Guide to international International Telephony Numbering Plan Resources369 370 371 Analog/BRI Phonebook Configuration372 Analog Phonebook MultiVOIP User Guide373 Operation and MaintenanceSystem Information Parameter Definitions Operation and MaintenanceOperation & Maintenance MultiVOIP User Guide System Information screen375 MultiVOIP User Guide Operation & MaintenanceAbout Call Progress Statistics Screens376 377 378 Call Details379 Correction. Forward Error380 Services Status381 Supplementary Services screenLogs Screen About Logs382 383 Special Buttons384 From385 About ReportsIP Statistics Screen About IP Statistics386 387 Total Packets388 UDP389 RtcpPulldown Shortcut/Icon About Packetization Time390 391 Packetization Ranges and Increments392 393 About T1/E1 and BRI Statistics394 395 396 397 398 399 400 401 402 Layer InterfaceTEI Assignment 403404 405 About Registered Gateway Details406 407 MultiVoip Program Menu ItemsMultiVOIP Program Menu Menu Selection Description408 Obtaining Updated Firmware Date and Time Setup409 410 411 412 Identifying Current Firmware Version Implementing a Software Upgrade413 414 Downloading Firmware415 416 Downloading CAS Protocols 418 419 Downloading Factory Defaults420 Setting and Downloading User Defaults 422 423 Firmware424 Setting a Password Windows GUI425 426 427 Setting a Password Web Browser GUI428 Un-Installing the MultiVOIP Software429 430 Upgrading Software431 FTP Server File Transfers Downloads432 MultiVOIP User Guide Operation & Maintenance 434 435 436 437 438 439 440 441 Web Browser Interface442 443 444 445 446 SysLog Server Functions447 Operation & Maintenance MultiVOIP User Guide 449 Embedded Gatekeeper for MVP-210G/410G/810GEmbedded Gatekeeper MultiVOIP User Guide Introduction to Embedded Gatekeeper450 MultiVOIP User Guide Embedded Gatekeeper Getting Started with the Gatekeeper- Equipped MultiVOIP451 452 453 454 Embedded Gatekeeper System ExamplePBX 455456 Compton MVP410G Gateway Functions and Settings457 458 459 460 461 462 Compton Gatekeeper Functions & Settings463 464 465 466 467 MultiVOIP User GuideEmbedded Gatekeeper468 469 470 Mucksville MVP2410 Gateway Functions and Settings471 472 473 474 475 476 477 478 479 480 Introduction Gatekeeper BasicsMandatory Gatekeeper Functions Zone Management Call Control SignalingCall Authorization Optional Gatekeeper FunctionsCall Management FeaturesEase of Control Gatekeeper Protocols Gatekeeper services484 485 486 URQ MultiVOIP Gatekeeper Software ScreensIRQ IRR488 Policy489 490 491 492 493 TTL494 495 Dest IP Orig Alias496 497 498 Routed499 Invite or join500 501 502 503 504 Example of Alias Giving for aExample of Alias Giving for ALL505 506 507 Configuration Parameters508 509 510 511 GK-ID512 513 Prefix514 V2 GW Prefixes515 Dynamic516 GK Defined Service TypesExample of a Gatekeeper Service TechsuppService Types Zone Prefixes 1 Built-in Gatekeeper-Defined Services517 518 519 Service Types Forward520 Gatekeeper Log Data Data Files521 Gatekeeper Software User License Agreement522 523 Warranty, Service, and Tech Support524 Limited WarrantyRepair Procedures for U.S. and Canadian Customers Warranty, Service, & Tech Support MultiVOIP User Guide525 MultiVOIP User Guide Warranty, Service, & Tech Support526 Technical SupportContacting Technical Support Country By E-mail By telephone527 Regulatory Information528 EMC, Safety, and R&TTE Directive ComplianceFCC Declaration Regulatory Information MultiVOIP User GuideUS AU7DDNAN46050 Industry CanadaFCC Part 68 Telecom MultiVOIP User Guide Regulatory Information530 Canadian Limitations Notice531 Appendix a Expansion Card Installation MVP24-48 & MVP30-60T1/E1 Expansion Cards MultiVOIP User Guide Installation532 533 MultiVOIP User Guide T1/E1 Expansion Cards534 Operation535 Appendix B Cable PinoutsEthernet Connector Command CableAppendix B Cable Pinouts MultiVOIP User GuideCable Pinouts T1/E1 ConnectorVoice/Fax Channel Connectors T1/E1 Connector538 FXS Pin Description FXO PinMultiVOIP User Guide Cable Pinouts Isdn BRI RJ-45 Pinout Information539 540 Isdn Interfaces ST and U541 Appendix C TCP/UDP Port AssignmentsSIP Well Known Port NumbersPort Number Assignment List TCP/UDP Port Assignments MultiVOIP User Guide543 Channel Analog Expansion Card MultiVOIP User Guide Procedure in Detail544 545 MultiVOIP User Guide Channel Analog Expansion Card546 Screw locations 2 at phone-jack edge of board547 Pin connectors548 Appendix E Call States & Reasons for Embedded GatekeepersMultiVOIP User Guide Call States/Reasons Call States and Call Reasons549 550 551 DRJ552 Call States/Reasons MultiVOIP User Guide553 554 555 PBX Pstn Index MultiVOIP User Guide556 557 MultiVOIP User Guide Index558 559 BRI560 URL561 Analog BRI562 189563 COL LED564 E1/ISDNISDN-BRI T1/ISDN565 Orig IP566 139567 Did568 569 124570 COL LNK RCV XMT571 572 FRF11573 574 575 MVP810ST MVP410ST576 577 140578 FXO579 Spid580 581 COL LNK ONLPRI RCV XMT LNK LEDSnmp Smtp582 583 144584 585 MVP-410STMVP-810ST PBX E1/ISDN586 587 588 589 196590 591 592 593 RSG LED594 595 596 Spid ISDN-BRI597 268598 T1/E1/ISDN599 Telecom safety warnings600 601 602 603 XSG LED604 605