User Guide, S000249H, Trademark | Multi-Tech Systems MVP-3010

User Guide

S000249H

Analog MultiVOIP Units (Models MVP130, MVP210, MVP410, MVP810,

	MVP210G, MVP410G, and MVP810G)
ISDN-BRI MultiVOIP Units (Models MVP410ST, and MVP810ST)
Digital MultiVOIP Units	(Models MVP2400, MVP2410, & MVP3010)
Upgrade Units	(MVP24-48 and MVP30-60)

This publication may not be reproduced, in whole or in part, without prior expressed

written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2003, by Multi-Tech Systems, Inc.

Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes.

Record of Revisions

Revision Description

AInitial Release. (05/10/02)

BIndex added. (05/24/02)

CUpdated for 4.03/6.03 software. (10/11/02)

D	Updated for 4.04/6.04/8.04/9.04 software. (03/20/03)	Add
	embedded gatekeeper models, ISDN-BRI models,
	MultiVantage Apx., SPP protocol, & Call State Apx.

ERemove MultiVantage. (04/18/03)

FUpdate ISDN-BRI info in SW version 5.02c. (06/04/03)

GAdd MVP130 information. (06/30/03)

HRevisions to ISDN-BRI & MVP130 content. (08/15/03)

Patents

This Product is covered by one or more of the following U.S. Patent Numbers: 6151333, 5757801, 5682386, 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending.

Trademark

Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft.

Multi-Tech Systems, Inc.

2205 Woodale Drive

Mounds View, Minnesota 55112

(763)785-3500 or (800) 328-9717 U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439 http://www.multitech.com

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Multi-Tech Systems MVP-3010, MVP-2400, MVP-2410 manual User Guide, S000249H, Record of Revisions, Trademark

Contents

User Guide for Voice/IP Gateways Record of Revisions User GuideS000249H Trademark Contents Contents MultiVOIP User Guide MultiVOIP User Guide Contents Contents MultiVOIP User Guide Appendix a Expansion Card Installation MVP24-48 & MVP30 Overview About This Manual MultiVOIP User Guide Overview Function Overview MultiVOIP User Guide2400 2410 24-48 3010 30-60 Capacity Variable Model/Version Icon Introduction to TI MultiVOIPs MVP2400, MVP2410, & MVP24-48 MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide T1 Front Panel LEDs MultiVOIP MVP2400 Front Panel LNK RCVXMT COL Introduction to EI MultiVOIPs MVP3010 & MVP30-60 Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview E1 Front Panel LEDs MultiVOIP MVP3010 Chassis MVP3010 Front Panel LED Definitions E1 LED DescriptionsMultiVOIP User GuideOverview Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide MultiVOIP User Guide Overview MVP-410/810 Chassis Analog MultiVOIP Front Panel LEDs MultiVOIP MVP130Chassis MVP210 Front Panel Ethernet PowerBoot Channel-Operation LEDs MVP130 Front Panel LED DefinitionsGeneral Operation LEDs Introduction to ISDN-BRI MultiVOIPs MVP410ST & MVP810ST Overview MultiVOIP User Guide MultiVOIP User Guide Overview Overview MultiVOIP User Guide Isdn BRI MultiVOIP Front Panel LEDs 11 MVP-410ST/810ST Chassis Channel Operation LEDs one for each Isdn line ISDN-BRI MultiVOIP LED DescriptionsMVP-410ST/810ST Front Panel LED Definitions Channel Operation LEDs one for each B-channel Computer Requirements Specs for Digital T1 MultiVOIP Units SpecificationsDigital T1 MultiVOIP Specifications Digital E1 MultiVOIP Specifications Specs for Digital E1 MultiVOIP Units Specs for Analog/BRI MultiVOIP Units MVP810G Installation at a Glance Related Documentation Quick Start Instructions Introduction MultiVOIP Startup Tasks Gather IP Information Gather Telephone Information T1 Gather Telephone Information Analog Phone/IP Details *Absolutely Needed* cont’dGather Telephone Information E1 ISDN-BRI Phone Parameters Gather Telephone Information Isdn BRIQuick Start InstructionsMultiVOIP User Guide Identify Remote Voip Site to Call Phone/IP Details Often Needed/WantedObtain Email Address for Voip for email call log reporting Identify Voip Protocol to be Used Placement Command/Control Computer Specs & Settings Quick Hookups Hookup for MVP2410 & MVP3010 Analog MultiVOIP Hookup MVP-410/810 G Hookup for MVP-410/410G & MVP-810/810G Isdn MultiVOIP Hookup MVP-410ST/810ST Hookup for MVP410ST & MVP810ST Hookup for MVP2400 Hookup for MVP210x Hookup for MVP130 Load MultiVOIP Control Software onto PC My Computer CD ROM drive Open. Click Autorun icon Phone/IP Starter Configuration GUI Digital MultiVOIPs Go to Configuration Isdn BRIAnalog MultiVOIPs ISDN-BRI MultiVOIPs Go to Configuration Smtp Go to Configuration Logs Phone/IP Starter Configuration MultiVOIP User Guide Quick Start Instructions Quick Start Instructions MultiVOIP User Guide END of Procedure North America Long-Distance Example Phonebook Starter Configuration with remote voipOutbound Phonebook Euro, National Call Example MultiVOIP User Guide Quick Start Instructions North America Remove Prefix field, enter the initial PBX access digit 8 or Inbound Phonebook Click OK to exit from the Add/Edit Outbound Phonebook screen MultiVOIP User Guide Quick Start Instructions Free Seattle access, all employees Phonebook Tips Knowing When to Drop Digits = 1-second pause Many PBX systems Phonebook Example One Common Situation Santa Fe Office Sample Phonebooks Enlarged Phonebook Worksheet Enlarged Phonebook Worksheet Connectivity Test Properties button MultiVOIP User Guide Quick Start Instructions Pstn pstn call connected on For MVP130, MVP210, MVP410, or MVP810 TroubleshootingFor MVP2400, MVP2410, or MVP3010 For MVP410ST or MVP810ST Quick Start Instructions MultiVOIP User Guide Mechanical Installation and Cabling Safety Warnings Telecom Safety WarningsLithium Battery Caution Mechanical Installation MultiVOIP User Guide Unpacking Your MultiVOIP Unpacking the MVP2410/3010 Unpacking the MVP2400 Unpacking the MVP2400 Unpacking the MVP-410x/810x Unpacking the MVP-410x/810x Unpacking the MVP210x Unpacking the MVP210x Unpacking the MVP130 Unpacking the MVP130 Rack Mounting Instructions for MVP-2410/3010 & MVP-410x/810x Safety Recommendations for Rack Installations Inch Rack Enclosure Mounting Procedure Cabling Procedure for MVP2410/3010 Cabling Cabling Procedure for MVP2400 10 Cabling for MVP2400 Cabling Procedure for MVP-410/410G/810/810G 11 Cabling for MVP-410/410G/810/810G 100 Cabling Procedure for MVP-410ST/810ST 101 102 103 104 Cabling Procedure for MVP210x 105 106 Cabling Procedure for MVP130 107 Software Installation 108 109 MultiVOIP User Guide Software InstallationLoading MultiVOIP Software onto the PC Software Installation MultiVOIP User Guide 110 111 112 113 114 115 Un-Installing the MultiVOIP Configuration Software 116 117 118 MVP2400, MVP2410, MVP3010 119 120 Configuring the Digital T1/E1 MultiVOIPTechnical Configuration Digital Voips MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Digital Voips 121 IP Parameters Local ConfigurationPre-Requisites 122 T1 Telephony Parameters for MVP2400 & MVP2410 123 E1 Telephony Parameters for MVP3010 124 MultiVOIP User GuideTechnical Configuration Digital Voips 125 Local Configuration Procedure Summary 126 Local Configuration Procedure Detailed 128 129 Solving Common Connection Problems Ctrl + G 130 131 Pulldown Icon Shortcut Sidebar 132 133 IP Parameter Definitions Field Name Values Description 134 135 Ctrl + H 136 137 138 Dtmf Parameters 139 140 When Dtmf Out of Band is selectedDtmf 727, @ 711 a/u726, @ 723.1 @ Forward Error Correction enables 142 143 Optimization Factor determines Modem RelayJitter 144 145 Automatic Disconnection groupConsecutive Packets Lost defines Ctrl + T 146 147 148 149 T1/E1/ISDN 150 RING-ON, RING-OFF 151 ISDN-PRI Common will be 0 to 40m 152 153 154 155 MFR2 ANI 156 157 AMI / HDB3 158 Ctrl + M 159 160 161 Snmp Parameter Definitions Field Name Values DescriptionTrap Manager Parameters Ctrl + R 162 163 Regional Parameter Definitions Field Name Values Description 164 Up the Custom Tone Pair Settings 165 Technical Configuration Digital Voips MultiVOIP User Guide Tone Pair Values 167 168 Ctrl + Alt + S 169 Smtp Parameters Definitions Field Name Values Description 170 171 Mail Criteria Custom Fields Definitions Description 172 173 From Details To Details 174 Ctrl + Alt + O 175 Logs Screen Definitions Field Name Values Description 176 177 Smtp 178 Ctrl + Alt +H 179 180 181 182 Pstn 183 Statistics Call Progress screen. This is Calling Party field isParty, and Connected Party fields are 184 Example, Call Name Identification has Enabled as an Allowed Name Type,CNI Statistics Call Progress screen 186 Supplementary Services screenThis example, Call Name Identification 187 Caller Id field of the Statistics Call 188 189 190 Ctrl + Alt +Y 191 192 193 Technical Configuration Digital Voips MultiVOIP User Guide 195 196 Configuring the Analog/BRI MultiVOIPTechnical Configuration Analog/BRI MultiVOIP User Guide MultiVOIP User Guide Technical Configuration Analog/BRI 197 198 199 Analog Telephony Interface Parameters for MVP130/210/410/810 200 ISDN-BRI Telephony Parameters For MVP-410ST/810ST 201 Technical Configuration Analog/BRIMultiVOIP User Guide 202 203 Local Configuration Procedure Detailed 205 206 Ctrl + G 207 208 209 210 211 212 213 214 215 216 Fax Volume 217 218 219 220 221 222 Ctrl + 223 224 225 226 FXS 227 228 229 230 Dialing Options 231 Dialing Options cont’d 232 FXO Disconnect On cont’d 233 234 235 236 237 Switch Information 238 239 240 241 242 243 244 245 246 16dB 247 Technical Configuration Analog/BRI MultiVOIP User Guide 249 250 251 252 253 254 255 256 257 258 259 Filters button 260 261 262 263 Supplementary Services Parameter Definitions 264 265 266 267 268 269 270 271 272 273 274 275 Technical Configuration Analog/BRI MultiVOIP User Guide North American Telephony Standards 277 278 Configuring the MVP2400/2410 MultiVOIP PhonebooksT1 Phonebook Configuration MultiVOIP User Guide MultiVOIP User Guide T1 PhoneBook Configuration 279 Phonebook Icons Description 280 281 282 283 284 Parameters 285 SIP Proxy Parameters 286 Version 4 Parameters 287 Registrar 288 Address 289 290 Add/Edit Outbound PhoneBook screen appears 291 T1 Phonebook ConfigurationMultiVOIP User Guide 292 293 Fields 294 SIP Fields 295 SPP Fields 296 PBX 297 298 Add/Edit Inbound PhoneBook screen appears 299 300 301 T1 Phonebook ExamplesSites, All-T1 Example 302 PBX 303 304 305 306 Configuring Mixed Digital/Analog Voip Systems 307 308 Phone Book for Series I Analog Voip Host Unit Site B 309 310 Voip 311 312 PBX 313 314 315 Site a calling Site C, Method Call Completion Summaries421 Site C calling Site a Site D calling Site C 317 Site D calling Site F 318 Variations in PBX Characteristics 319 European Telephony Standards 320 321 MultiVOIP User Guide E1 PhoneBook ConfigurationMVP3010 Inbound and Outbound MultiVOIP Phonebooks 322 E1 Phonebook Configuration MultiVOIP User GuideFree Calls One Voip Site to Another Local Rate Calls Within Local Calling Area of Remote 323 324 United Kingdom National Rate Calls Within Nation of Remote Voip Site 325 Inbound versus Outbound Phonebooks 326 327 328 329 Phonebook Configuration Procedure 330 331 332 MultiVOIP User GuideE1 PhoneBook Configuration 333 334 335 336 Registrar/client mode , where 337 338 Cont’d 339 340 341 342 343 344 345 Page 347 Call Forward Parameters 348 349 E1 Phonebook ExamplesSites, All-E1 Example France Country Code 350 010 Country CodeAmsterdam Rotterdam PBX 352 353 354 355 Configuring Digital & Analog VOIPs in Same System 356 357 Phone Book for Analog Voip Host Unit Site B 358 Channel Comments 359 Outbound Phone Book for MVP3010 Digital Voip Site D 360 Inbound Phone Book for MVP3010 Digital Voip Site D 361 362 363 364 Site C calling Site a Call Completion SummariesSite a calling Site C, Method 365 366 367 368 369 International Telephony Numbering Plan ResourcesGuide to international 370 Analog/BRI Phonebook Configuration 371 Analog Phonebook MultiVOIP User Guide 372 Operation and Maintenance 373 System Information screen Operation and MaintenanceOperation & Maintenance MultiVOIP User Guide System Information Parameter Definitions MultiVOIP User Guide Operation & Maintenance 375 376 Statistics ScreensAbout Call Progress 377 Call Details 378 Correction. Forward Error 379 Services Status 380 Supplementary Services screen 381 382 About LogsLogs Screen Special Buttons 383 From 384 About Reports 385 386 About IP StatisticsIP Statistics Screen Total Packets 387 UDP 388 Rtcp 389 390 About Packetization TimePulldown Shortcut/Icon Packetization Ranges and Increments 391 392 About T1/E1 and BRI Statistics 393 394 395 396 397 398 399 400 401 Layer Interface 402 403 TEI Assignment 404 About Registered Gateway Details 405 406 Menu Selection Description MultiVoip Program Menu ItemsMultiVOIP Program Menu 407 408 409 Date and Time SetupObtaining Updated Firmware 410 411 412 413 Implementing a Software UpgradeIdentifying Current Firmware Version Downloading Firmware 414 415 416 Downloading CAS Protocols 418 Downloading Factory Defaults 419 420 Setting and Downloading User Defaults 422 Firmware 423 Setting a Password Windows GUI 424 425 426 Setting a Password Web Browser GUI 427 Un-Installing the MultiVOIP Software 428 429 Upgrading Software 430 FTP Server File Transfers Downloads 431 432 MultiVOIP User Guide Operation & Maintenance 434 435 436 437 438 439 440 Web Browser Interface 441 442 443 444 445 SysLog Server Functions 446 447 Operation & Maintenance MultiVOIP User Guide Embedded Gatekeeper for MVP-210G/410G/810G 449 450 Introduction to Embedded GatekeeperEmbedded Gatekeeper MultiVOIP User Guide 451 Getting Started with the Gatekeeper- Equipped MultiVOIPMultiVOIP User Guide Embedded Gatekeeper 452 453 Embedded Gatekeeper System Example 454 455 PBX Compton MVP410G Gateway Functions and Settings 456 457 458 459 460 461 Compton Gatekeeper Functions & Settings 462 463 464 465 466 MultiVOIP User GuideEmbedded Gatekeeper 467 468 469 Mucksville MVP2410 Gateway Functions and Settings 470 471 472 473 474 475 476 477 478 479 480 Mandatory Gatekeeper Functions Gatekeeper BasicsIntroduction Optional Gatekeeper Functions Call Control SignalingCall Authorization Zone Management Ease of Control FeaturesCall Management 484 Gatekeeper servicesGatekeeper Protocols 485 486 IRR MultiVOIP Gatekeeper Software ScreensIRQ URQ Policy 488 489 490 491 492 TTL 493 494 495 496 Orig AliasDest IP 497 Routed 498 Invite or join 499 500 501 502 503 ALL Example of Alias Giving for aExample of Alias Giving for 504 505 506 Configuration Parameters 507 508 509 510 GK-ID 511 512 Prefix 513 V2 GW Prefixes 514 Dynamic 515 Techsupp GK Defined Service TypesExample of a Gatekeeper Service 516 517 Built-in Gatekeeper-Defined ServicesService Types Zone Prefixes 1 518 Service Types Forward 519 Gatekeeper Log Data Data Files 520 Gatekeeper Software User License Agreement 521 522 Warranty, Service, and Tech Support 523 Warranty, Service, & Tech Support MultiVOIP User Guide Limited WarrantyRepair Procedures for U.S. and Canadian Customers 524 MultiVOIP User Guide Warranty, Service, & Tech Support 525 Country By E-mail By telephone Technical SupportContacting Technical Support 526 Regulatory Information 527 Regulatory Information MultiVOIP User Guide EMC, Safety, and R&TTE Directive ComplianceFCC Declaration 528 MultiVOIP User Guide Regulatory Information Industry CanadaFCC Part 68 Telecom US AU7DDNAN46050 Canadian Limitations Notice 530 Appendix a Expansion Card Installation MVP24-48 & MVP30-60 531 532 InstallationT1/E1 Expansion Cards MultiVOIP User Guide MultiVOIP User Guide T1/E1 Expansion Cards 533 Operation 534 Appendix B Cable Pinouts 535 Appendix B Cable Pinouts Command CableEthernet Connector T1/E1 Connector T1/E1 ConnectorVoice/Fax Channel Connectors MultiVOIP User GuideCable Pinouts FXS Pin Description FXO Pin 538 539 Isdn BRI RJ-45 Pinout InformationMultiVOIP User Guide Cable Pinouts Isdn Interfaces ST and U 540 Appendix C TCP/UDP Port Assignments 541 TCP/UDP Port Assignments MultiVOIP User Guide Well Known Port NumbersPort Number Assignment List SIP 543 544 Procedure in DetailChannel Analog Expansion Card MultiVOIP User Guide MultiVOIP User Guide Channel Analog Expansion Card 545 Screw locations 2 at phone-jack edge of board 546 Pin connectors 547 Appendix E Call States & Reasons for Embedded Gatekeepers 548 549 Call States and Call ReasonsMultiVOIP User Guide Call States/Reasons 550 DRJ 551 Call States/Reasons MultiVOIP User Guide 552 553 554 555 556 Index MultiVOIP User GuidePBX Pstn MultiVOIP User Guide Index 557 558 BRI 559 URL 560 Analog BRI 561 189 562 COL LED 563 T1/ISDN E1/ISDNISDN-BRI 564 Orig IP 565 139 566 Did 567 568 124 569 COL LNK RCV XMT 570 571 FRF11 572 573 574 575 576 MVP410STMVP810ST 140 577 FXO 578 Spid 579 580 LNK LED COL LNK ONLPRI RCV XMT 581 582 SmtpSnmp 144 583 584 PBX E1/ISDN MVP-410STMVP-810ST 585 586 587 588 196 589 590 591 592 RSG LED 593 594 595 Spid ISDN-BRI 596 268 597 T1/E1/ISDN 598 Telecom safety warnings 599 600 601 602 XSG LED 603 604 605