AT&T Remote Port Security Device user manual Testing the RPSD Lock, Built-in Diagnostics

Testing the RPSD Lock

There are two ways in which the RPSD Lock can be tested to determine the cause of access failures and whether the Lock or some associated piece of hardware is malfunctioning.

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Built-in diagnostics

Hardware replacement

Note: In all cases where a connection fails, if it is important for the caller to get into the RMATs channel, the system administrator can permit the access by using the Force Connect command. See Chapter 4 for more information on the Force Connect command.

Both of these methods require a touch-tone telephone, the first to dial into the Lock and perform the diagnostics, the second to physically replace various pieces of hardware.

Built-in Diagnostics

The RPSD system provides three diagnostic tests which are used to determine the cause of access failures. These are:

■Self Check

■Last Call Status Test

■Modem Ring Test

All three tests are performed by dialing the RMATS channel from a touch-tone telephone and then entering a code for the test you want using the phone pad. The RPSD Lock responds to the code by issuing a tone or set of tones, which can then be interpreted to determine the cause of call failure.

Testing the RPSD Lock 5-7