Bosch Appliances VOT-320 manual 8Appendix, 1Troubleshooting, General malfunctions

VOT-320 Appendix en 95

8Appendix

8.1Troubleshooting

If you are unable to resolve a malfunction, please contact your supplier or systems integrator, or go directly to Bosch Security Systems Customer Service.

You can view a range of information about your unit version on the System Overview page (see Section 5.41 Advanced Mode: System Overview, page 80). Make a note of this information before contacting Customer Service. You can download an internal maintenance log from the unit on the Maintenance page if you wish to send it to Customer Service by e-mail (see Section Maintenance log, page 79).

The following tables are intended to help you identify the causes of malfunctions and correct them where possible.

8.2	General malfunctions
		Malfunction	Possible causes	Recommended solution
		No connection between	Incorrect cable connections.	Check all cables, plugs,
		the camera and terminal		contacts, terminals and
		program.		connections.
			The computer's serial interface	Check the other serial interface.
			is not connected.
			Interface parameters do not	If necessary select a different
			match.	interface and make sure that the
				computer's interface parameters
				match those of the unit. Try the
				following standard parameters:
				19,200 baud, 8 data bits, no
				parity, 1 stop bit. Next,
				disconnect the unit from the
				power supply and reconnect it
				again after a few seconds.
		No image transmission to	Camera error.	Connect local monitor to the
		remote station.		camera and check the camera
				function.
			Faulty cable connections.	Check all cables, plugs, contacts
				and connections.
			Incorrect encoder stream	Select the H.264 BP+ (HW
			property set for connection to	decoder) option on the Encoder
			hardware decoder.	Streams configuration page.

Bosch Sicherheitssysteme GmbH Installation and Operating Manual DOC V4.5 2010.09