Does not support the version | Blackberry SWD-20120924140022907

Administration GuideTroubleshooting

Possible cause	Possible solution

The BlackBerry Collaboration Service	Remove the instant messaging application from the BlackBerry device. Install
does not support the version of the	an earlier version of the instant messaging application on the BlackBerry device.
instant messaging application that is
installed on the BlackBerry device.

The Microsoft Office Communicator	Verify that the port number for the AJAX service is configured correctly on the
Web Access server is not configured	Microsoft Office Communicator Web Access server.
correctly for AJAX service.

In the BlackBerry Client for use with	Verify that forms-based authentication is configured on the Microsoft Office
Microsoft Office Live Communications	Communicator Web Access server.
Server 2005, the Microsoft Office
Communicator Web Access server is
not configured to use forms-based
authentication and the BlackBerry
Collaboration Service is configured to
use HTTPS to connect to the Microsoft
Office Communicator Web Access
server.

Troubleshooting: BlackBerry Web Desktop Manager

Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager

Possible cause	Possible solution

You might have specified an incorrect URL for the	Change the BlackBerry Configuration Database URL.
BlackBerry Configuration Database during the BlackBerry
Administration Service installation process.

477

Image 477

Blackberry SWD-20120924140022907 manual Troubleshooting BlackBerry Web Desktop Manager, Does not support the version

Contents

Administration Guide Published 2012-09-24 SWD-20120924140022907 Contents Configuring security options 101 111 136 168 206 217 247 266 292 328 337 369 392 423 493 498 Document revision history Overview BlackBerry Enterprise ServerDate Description Device before assigning the device to a new user Task Chapter Create administrator accounts Troubleshooting IT policiesUser account On BlackBerry devices Task Chapter Optional tasks Task Chapter Task Chapter Database Components and for the BlackBerry ConfigurationServer Files There is a problem with this websites security certificate Click LogRelated information Click View certificates This connection is untrustedClick Trusted Root Certification Authorities. d Click OK Close and reopen the browser Close and reopen the browser Creating administrator Accounts Administrative roles and permissionsPreconfigured administrative roles Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Create a role Creating roles Create a role based on an existing role Create an administrator account Click Create an administrator user Add an administrator account to a groupClick Manage users Click Edit user Create a group to manage similar user accounts Assign a BlackBerry device to an administrator account Administration Guide Preconfigured IT policy Description Preconfigured IT policies From downloading third-party applications Default values for preconfigured IT policiesAdvanced Security Requires devices to encrypt external file systems Maximum Password History Password policy groupRIM Value-Added Applications policy group Security policy group Allow Other Yes Calendar Services Message Bluetooth policy groupDisable Address Yes Book Transfer Discoverable Mode Creating and importing IT policies Wireless Software Upgrades policy groupCreate an IT policy Click Create an IT policy Import IT policy data Create an IT policy based on an existing IT policyClick Edit IT policy Click Manage IT policies Change the value for an IT policy rule Import IT policy rules from an IT policy packClick Add all IT policies Related information Assign an IT policy to a user account Assign an IT policy to a groupClick Manage groups Click Save all Related information Sending an IT policy over the wireless network Resend an IT policy to a BlackBerry device manuallyResend an IT policy to a BlackBerry device automatically Expand BlackBerry Domain Component view Assigning IT policies and resolving IT policy conflictsClick Edit instance Method Description Scenario Rule Option 1 Applying one IT policy to each user account Option 2 Applying multiple IT policies to each user account Rank IT policiesClick Manage IT policies Click Set priority of IT policies Yes setting is applied for this rule Highest in the BlackBerry Administration ServiceYou add a new user account to a Groups that the user account belongs To No. You ranked IT policy a higher Default value of Yes. You assign Select two or more IT policies Click Preview Click Manage IT policies Click Preview resolved IT policies Click Create an IT policy rule Create an IT policy rule for a third-party application Click Manage IT policy rules Export all IT policy data to a data fileClick Export Click Download file List of IT policies, click an IT policy Delete an IT policy Configuring security options Managing device access to the BlackBerry Enterprise Server Turn on the Enterprise Service Policy Configure the Enterprise Service PolicyClick BlackBerry Enterprise Server Click Edit component Permit a user to override the Enterprise Service Policy Extending messaging security using PGP encryptionExtending messaging security to a BlackBerry device Extending messaging security using S/MIME encryption Configure encryption options for S/MIME-protected messages Click Restart instance Related information Create a message classification Enforcing secure messaging using classifications Order message classifications Delete a message classification Generate a PIN encryption keyClick BlackBerry Domain Restart the BlackBerry Enterprise Server External services turned on drop-down list, click No Administration Guide Remove decrypted content from BlackBerry device Scenario RecommendationHas elapsed To the desired time for example, 10 minutes Configuring the BlackBerry Enterprise Server environment Best practice Running the BlackBerry Enterprise ServerBest practice Description Click Edit instance Click Save all Click Save all Related information Administration Guide Before you begin Turn off Web Proxy Autodiscovery Protocol Address field, type the URL for the PAC file Click OK Task Steps Delete credentials for Http basic authenticationType traittool -global -trait BASProxyBasicAuthUID -erase Type traittool -BASServer name -trait BASProxyBasicAuthUID Click Save all Related information Configure support for Unicode languages Configuring support for Unicode languagesType regedit Click OK Perform one of the following actions Restarting BlackBerry Enterprise Server components Related information Type regedit Creating user groups Configuring user accountsCreate a group to manage similar user accounts Add user accounts to a group Adding a user account to the BlackBerry Enterprise Server Add to user configuration list, click Add groupAdd a user account Click Create a user Click Create a user with generated activation password Click Create a user with activation passwordClick Create a user without activation password Option Step Save the .csv file Export a list of user accounts Field Description Fields in a .csv file that contain user account information Elapses Import multiple user accounts from a .csv file Click Continue Preparing to distribute a BlackBerry device Assigning BlackBerry devices To users BlackBerry Administration Service Assigning BlackBerry devices to user accountsMethod Click Associate user Click Assign current device Wi-Fi network Wireless activation Click DefaultSave bandwidth by synchronizing organizer data over the LAN Password expire earlier than the default value of 48 hours Activation passwordsIntended user Cannot reuse it to activate another BlackBerry device Customize the activation password Send an activation password to a userCustomize the activation message Send an activation password to multiple users Click Specify an activation passwordOption 3 Activating BlackBerry devices over the LAN Administration Guide Administration Guide Activate a Wi-Fi enabled BlackBerry device Click Enterprise Activation100 Check the health of a BlackBerry Enterprise Server Configuring BlackBerry Enterprise Server high AvailabilityClick High availablity summary 101 How the BlackBerry Enterprise Server uses health parameters Defining when failover occurs Administration Guide Changing the promotion threshold and failover threshold Health parameter Description Click Edit Automatic Failover settings Attachment viewing Provide services for attachment viewingThis health parameter Threshold so that they are below this health parameter 107 108 Administration Guide Click Manual Failover Click Yes Failover to standby instanceVerify that the failover event occured 111 112 Click Turn on automatic connections failover 113 Click Edit instance Click Save all Create a BlackBerry Router pool for high availability Related information 118 119 Restart the BlackBerry Administration Service instances Related information Availability state for the instances changes automatically 122 Remove a BlackBerry Attachment Service instance from a pool Remove a BlackBerry Router instance from a pool Click Edit instance or Edit host instance124 Verify that the DNS server is running 125 Stop the BlackBerry Enterprise Server instances Configuring database mirroring Start the BlackBerry Enterprise Server instances 128 129 Click Resend database mirroring parameters Stop the BlackBerry Enterprise Server instances Select Overwrite the existing database Click Replication131 Right-clickLocal Publications. Click New Publication Accept or change the default schedule. Click NextSelect By impersonating the process account Click OK. Click Next Click Finish 133 Right-click the server. Click Properties Start the BlackBerry Enterprise Server instances 135 Configuring a new mirror BlackBerry Configuration Database 136 137 Preparing to distribute BlackBerry Java Applications 138 Click BlackBerry Administration Service Click Edit component Add a collaboration client to the application repository Click Add or update applicationsClick Add application Click Publish application Specify keywords for a BlackBerry Java Application Configuring application control policiesStandard application control policies Click Manage applications Change a standard application control policy Click Manage default application control policiesApplication control policy Description Click Edit application control policy Create an application control policy Perform any of the following tasksFor required BlackBerry Java Control policy Applications Policy IT policy rules take precedence on smartphones Application control policies for unlisted applications 144 Click the application control policy that you created 145 Creating software configurations Create a software configuration Click Create a software configurationClick Manage software configurations Click Add to software configuration Click Save all Assign a software configuration to a groupClick a group 147 Assign a software configuration to multiple user accounts Assign a software configuration to a user account148 Complete the instructions on the screen 149 View the status of a job Error messages BlackBerry Java Application tasksView the status of a task Click Manage deployment jobs Device timed out waiting for module QueueModule failed, processing stopped Device reported insufficient privileges to install module Device reported insufficient memory to install moduleIncomplete ACK data for Appd request 152 Error messages BlackBerry Device Software tasks Available upgrade rejected Upgrade prompt deferred Available upgrade deferred by userUpgrade rejected Upgrade failed, rollback complete Restore failed -- error getting value Error messages Standard application settings tasksFailed to backup data to database Failed to set properties for item Error messages IT policy tasks Invalid password Set Password Failed Reject Security Violation Reject Authentication FailedStopping a job that is running 158 Stop a job that is running Click View users with application Administration Guide On the BlackBerry device Reconciliation rules BlackBerry Java Applications Scenario Rule Reconciliation rules BlackBerry Device Software Reconciliation rules Standard application settings Scenario Reconciliation rules Application control policies If unlisted applications are defined as disallowed in a You ranked highest in the BlackBerry AdministrationAs disallowed is assigned to a user account. a software Unlisted applications are not permitted on the BlackBerry 168 Device to the computer LoaderLoader tool Desktop Software 170 BlackBerry device User’s computer BlackBerry APIs and Java ME standard on BlackBerry devicesBlackBerry Java Application 171 Windows 2000 or later, Windows XP, or Windows Vista 172 Web server Enable the BlackBerry Application Web Loader on a web server Administration Guide 175 Before you begin Administration Guide BlackBerry device Install the BlackBerry Java Application on a web server Click Download179 180 181 Click Save all After you finish Click Save all 183 Administration Guide Related information Click Save all Related information 187 Administration Guide Add a certificate for the BlackBerry MDS Connection Service Task Steps Administration Guide Click MDS Connection Service Click Edit component 193 Click MDS Connection Service Click the Edit icon beside the Ldap server194 Service URL Default base query for some Ldap serversBase Query Each query Use to authenticate with the Dsml certificate server Authenticate with the Dsml certificate serverChange a configuration for an Click Save all Type the CRL server name and the web address for the server 199 200 Configure global login information for intranet site access On the Http tab, click Edit component201 Click Edit instance 203 Specify the maximum number of scalable socket connections 204 205 Creating email message filters Setting up the messaging Environment Click Save all Click Continue to user information edit Click Save all Enabled drop-down list, click Yes Save the .xml file209 Export email message filters for a user account Copying existing email message filters to user accountsImport email message filters for a user account Click Import email message filters Click Save all Install an extension plug-in application Extension plug-ins for processing messagesClick OK Perform one of the following actions 211 212 Add an extension plug-in to a BlackBerry Messaging Agent 213 Search for a user account 214 215 216 Configure the certificate information using IT policies 218 Click an IT policy Click Save all After you finish Click Save all After you finish Click Manage Wi-Fi profiles Add certificate information to a Wi-Fi profileClick the name of the Wi-Fi profile that you want to change Managing an enrolled certificate 222 Property Description Properties in the rimpublic.properties file 224 Making the BlackBerry Web Desktop Manager available to Users Deploy Software window, click Advanced Click Include OLE class and product informationClick OK 225 Expand Group Policy Management Forest Domains Click Add Click OKClick Create a GPO in this domain, and link it here 226 Configure the Microsoft ActiveX Installer on Windows Vista Enter the value of the item to be added field, type 2,2,1,0Each dialogue box, click OK 228 Name the file EnableActiveXInstallFromAD.adm and save it Make the BlackBerry Web Desktop Manager available to users Click Enabled Click OK 230 Configuring the BlackBerry Web Desktop Manager 231 Change the text colors in the BlackBerry Web Desktop Manager BlackBerry Web Desktop Manager text colors Parameter Description Default 234 Display a custom image in the BlackBerry Web Desktop Manager Creating and configuring Wi-Fi 19 profiles and VPN profiles Creating and configuring Wi-Fi profilesPrerequisites Creating Wi-Fi profiles and VPN profiles Port assignments might vary by mobile network provider 236 Connection types and port numbers for a Wi-Fi network Create a Wi-Fi profile based on an existing Wi-Fi profile Create a Wi-Fi profileConnection type Default port number Where to configure Click Create Wi-Fi profile Assign a Wi-Fi profile to a group Configure a Wi-Fi profile on a BlackBerry deviceAssign a Wi-Fi profile to a user account Click Set Up Wi-Fi Network Configure a Wi-Fi profile Creating and configuring VPN profilesClick the name of a Wi-Fi profile Click Edit profile Create a VPN profile Configure a VPN profileCreate a VPN profile based on an existing VPN profile Click Create VPN profile Assign a VPN profile to a group Assign a VPN profile to a user accountOn the VPN profiles tab, click Edit group Associate a VPN profile with a Wi-Fi profile Delete a Wi-Fi profileClick the name of the Wi-Fi profile Click Delete profile Click Yes Delete the profile Delete a VPN profile Importing profile information from a .csv fileClick the name of a VPN profile 244 Example Adding profile information to user accounts Example Removing profile information from user accounts Fields in the .csv file that contains profile information Enterprise Wi-Fi network or VPN, if a user name is required Quotation marks in the passwordImport profile information from a .csv file BlackBerry devices do not support a WEP passphrase Configuring WEP encryption Configuring PSK encryption Configuring Leap authentication Configuring Peap authentication 251 Click Place all certificates in the following store Select the Inner link security type Possible cause Configuring EAP-TLS authentication 255 Configuring EAP-TTLS authentication 257 Security Type list, select EAP-TTLS Inner link security type list, select EAP-MS-CHAPv2258 Configuring EAP-FAST authentication Configure EAP-FAST authentication259 Click Manage Wi-Fi profiles Security Type list, select EAP-FAST Configuring software tokens for 21 BlackBerry devices Configure BlackBerry devices for RSA authentication Click the name of the VPN profile that you want to change 265 Assign software tokens to a user account 266 267 Before you begin 269 270 Click Save all 272 273 Protecting and redistributing Devices Preparing a device for redistribution to a new user274 Click Associate user Deleting only work data from a deviceOn the Devices menu, click Attached devices Device software 275 Deleted when you delete work data Are deleted when you delete work dataDevice permanently deletes the following work data Call logs 277 Delete only work data from a device IT administration command Description Protection, you cannot use this commandDelete only the organization data Protect a stolen device Protect a lost deviceApplication data Click Specify new device password and lock device Protect a lost device that a user might not recover 281 Managing administrator Accounts Change the roles for an administrator accountChange role permissions Delete an administrator account Delete a roleClick Delete role Click Yes Delete the role Status list, click Delete user Click Yes Delete the user284 Managing groups and user Accounts Managing groups285 Default group Description of the default group Remove a user account from a groupClick Remove from group membership Rename a group Change the properties of a groupDelete a group Click Edit group Managing user accounts Move a user account to a different group288 Delete a user account from the BlackBerry Enterprise Server Add an administrator role to a user account Update a user account manuallyUpdate the contact list manually Click Back to search Communications list, click Resend service books to a device Resend service books to a BlackBerry deviceClick Refresh available user list from company directory 291 Managing the default distribution settings for jobs Change default settings for a job schedule292 Start time drop-down list, click the appropriate option. If Change how IT policies are sent to BlackBerry devicesNecessary, set the start time and end time 293 Perform any of the following tasks 294 Default value is 295 BlackBerry Device Software Recurrence days cannot overlap296 297 If necessary, change the start time and end time Managing the distribution settings for a specific job Specify the start time and priority for a job Change how a job sends IT policies to BlackBerry devicesClick Edit job Scheduled deployment days drop-down list, click 301 302 303 304 Managing BlackBerry Java Applications on BlackBerry devices Click Edit software configuration Click a software configurationClick Add applications to software configuration 305 Managing software configurations Remove a software configuration from a groupRemove a software configuration from multiple user accounts Remove a software configuration from a user account Delete a software configuration307 Restricting user access to content on web servers Create a pull rule Specify web address patterns Control type drop-down list, click Pull Click the Add icon Assign a pull rule to user accounts Assign a pull rule to the members of a groupClick Manage users Click View more criteria Search for a group Prevent users from accessing specific media types Configure download limits for media content typesClick Add Click Save Default download limits for media content types Mime type Maximum number of bytes per connection KB313 Configure download limits for media content types Administration Guide After you finish 317 318 Click a BlackBerry MDS Connection Service instance Pull Authorization drop-down list, click Yes319 320 Create push initiators for push applications Turn on push authorization After you finish Create a push rule321 Assign push initiators to a push rule Create a push ruleAfter you finish Assign push initiators to the push rule 322 Assign a push rule to user accounts Assign a push rule to the members of a group Specify device ports for application-reliable push requests Managing push application requests 325 Click Save all Click Restart instance Related information 326 327 Managing the wireless backup and recovery of organizer data Managing organizer data Synchronization328 329 Turning off organizer data synchronization 330 331 Changing how organizer data synchronizes Click Continue to user information edit Click Save all 333 Synchronizing contact pictures 334 335 Managing message forwarding Click Continue to user information edit Click Save all 337 Turn off email message forwarding to a user account 338 339 Managing the incoming message queue Managing wireless message reconciliation Managing access to remote message data Click Edit instance 343 Managing email messages that contain Html and rich content Click Save All Resend the updated IT policy to the BlackBerry devices Click the name of the IT policy that you want to change345 346 Synchronizing folders on the BlackBerry device Click Continue to user information edit Click Save all 348 Configuring access to documents on remote file systems Click Save all Examples for step Click the instance that you want to change 350 351 Managing signatures and disclaimers in email messages Click Edit instance Specify conflict rules for disclaimers Turn off disclaimers for email messages353 Sending notification messages to users Click Select from mail address list354 Type the message that you want to send Send a notification message to group membersClick Send message Click Send message to users in group Send a notification message to a user Change the size of the message state databaseClick Send message to user 356 Related information 358 Limitations for supported attachment file formats Format ExtensionFormat and extension Limitations Connector shape route that connects to shapes Table of contentsOpenOffice Format version 1.1 .odp Files IBM Lotus Symphony only Style effects for cells shadow, borders ChartsHeaders and footers Drawing objects and Fontwork objects Setting Description Range BlackBerry Attachment Service optimization settings Default value is Server busy time Suggested file sizes for attachments File format Suggested sizeZIP archives Less than 2000 KB 365 Administration Guide Prevent users from sending large attachments 368 369 Managing calendars Turn off client throttling in Microsoft Exchange Type the following commandType New-ThrottlingPolicy BESPolicy 370 After you finish 372 Example 373 Administration Guide Global Setting that you specify applies to all users Correcting calendar synchronization errors on devicesSetting that you specify applies to a specific user Level Description Turn off corrective calendar synchronization Example Turning off the process for all usersExample Turning off the process for a specific user Example Viewing the global calendar synchronization settings Administration Guide 379 Configure when corrective calendar synchronization runs Logging information for corrective calendar synchronization Email application380 Delete a setting for corrective calendar synchronization Specifies that a calendar item is missing on the device381 Communications list, click Synchronize calendar Type regedit Managing instant messaging Installing a collaboration client on BlackBerry devices Click Edit instance Option Description Access serverFor Microsoft Office 386 387 Managing instant messaging sessions 388 Managing instant messaging features Prevent users from saving instant messaging conversations Back up the UserInfoConfig.xml file Save the UserInfoConfig.xml file Managing a BlackBerry Domain Component Administration ServiceRestarting BlackBerry Enterprise Server components BlackBerry Enterprise Server Administration GuideManaging a BlackBerry Domain Use the BlackBerry Enterprise Trait Tool Using the BlackBerry Enterprise Trait Tool BlackBerry Enterprise Trait Tool traits Trait Description Calendar contents on the device. When the amount of time For proxy authenticationDefault value is false 0, the BlackBerry Messaging Agent If you configure the EWSServiceAccount trait BlackBerry Messaging Agent, all BlackBerry Messaging Agent EWSEnableSP1 Instances on all BlackBerry Enterprise Server instances Users status using Microsoft Exchange public folders Users status using Microsoft Exchange Web Services or byExchangeDisableConfirmEmailDelivery ExchangeEnableMLangConversion For calendar errors on devices ExchangeSmartSyncEnableMailboxes, change the value to true Might be an impact on the performance of your organizations Default value is true 1, the BlackBerry Messaging Agent Default value is DailyCorrects calendar synchronization errors automatically Calendar synchronization errors on devices at 1200 AM Function, you can access the BlackBerry Messaging Agent Default value is true 1, the BlackBerry Mail Store ServiceDefault value Disabled on the device Service can synchronize at the same time during a full Default value is true 1, the BlackBerry Enterprise ServerServices that the device can connect to, type the SRP IDs Services. Separate the SRP IDs with a comma Policies and service books Change the default value of this traitAdditional processes for IT policies or service books Books, change the value to false Default value is 75% Uses to update the list of BlackBerry Router instancesProcesses for PIN encryption keys RouterAutoDiscoveryMethod UserHealthPercentage BlackBerry Dispatcher uses this trait to change the UserEnvironment Managing BlackBerry CAL keys Add or delete a BlackBerry CAL key407 408 Copy a BlackBerry CAL key to a text file 409 Configuring a Hosted BlackBerry services environment Related information 411 Before you begin Configuring a Hosted BlackBerry services environment Restarting BlackBerry Enterprise Server components Before you begin Configuring BlackBerry Policy Service throttling 417 Type traittool -global -list Administration Guide Trait PolicyThrottlingP2PKeyRate -set 420 Delete a BlackBerry Policy Service throttling setting 421 422 Administration Guide Click Controller MaxUserDumpPerDay value field to Click BlackBerry Collaboration Service Change how the BlackBerryClick BBAttachServer Click BlackBerryRouter Click BlackBerry Mobile Data ServerClick MailStore Click PolicyServer Change the default event monitoring level BlackBerry Enterprise Server Alert ToolClick SyncServer Define a notification recipient 430 BlackBerry Enterprise Server Log files Monitoring PIN messages, SMS text messages, and callsMonitor PIN messages Turn off call logging Monitor SMS text messagesList of IT policies, click the appropriate IT policy 432 433 Log files for BlackBerry Enterprise Server components 434 On the Logging details tab, click Edit instance Each section, in the Log auto-rolldrop-down list, click True 437 438 UTF-8 UTF-16LE Click Save all Component identifier Logging component Component identifiers for log files On the Logging tab, click Edit instance BlackBerry MDS Connection Service log files Click Save all Related information On the Logging tab, click Edit instance Trace how data packets travel inside the gateway Logging section, perform any of the following tasksClick Yes BlackBerry device retrieves from the PGP server 443 Attribute Description Connects using a proxy serverBlackBerry device connections Domain that requests the BlackBerry device connection BlackBerry Collaboration Service log files On the Instance information tab, click Edit instanceFalse 446 Trace how data packets travel inside the GME network 1433 Windows registry Configuration Database WindowsOn a 32-bit version \BlackBerry Incoming data connections from, and outgoing data 21099 BlackBerry Configuration Panel 448 Connection Default port Data connections between BlackBerry Administration2000 BlackBerry Administration Attachment Service 449 Type Number Connection On a 64-bit version of Windows Outgoing conversion results of large attachments to Outgoing syslog connections to the Snmp agent 1433 for4071 Windows registry On a 32-bit version 451 \Research In Motion\ 1433 for BlackBerry Configuration\BlackBerrySNMPAgent \Parameters\UDPPort BlackBerry Controller connection types and port numbers Port number Agent That BlackBerry Messaging Provides BlackBerry Dispatcher connection types and port numbers5096 Windows registry Agent On a 32-bit version \TcpPortDispatcher Server\Database\Port Microsoft SQL Server hosts WindowsIncoming data connection from the BlackBerry database \SOFTWARE\Research Motion 455 Outgoing data connections to the BlackBerry Dispatcher 5096 Windows registry On a 32-bit version456 457 4070 Windows registry On a 32-bit version \UDPPort Server\Agents\UDPPortIncoming data connections from the BlackBerry database 459 If access control for push applications is turned on 7874 BlackBerry Administration Service Incoming data connections for reliable pushesDatabase Incoming data connections from, and outgoing data BlackBerry Policy Service connection types and port numbers 55503 BlackBerry Configuration Service console Panel3200 Connections to, the BlackBerry Dispatcher BlackBerry Router connection types and port numbers \ServicePort\BlackBerryRouter 462 463 464 \DevicePort Port number Agent That BlackBerry Messaging Provides 465 CalHelper connection type and port number Microsoft Exchange connection types and port numbers IBM Lotus Sametime connection type and port number TLS Novell GroupWise Messenger connection type and port number Connections to, the BlackBerry Collaboration ServiceSnmp agent connection types and port numbers 8300 Syslog connection type and port number Troubleshooting36 Possible cause Possible solution470 Press Enter 471 Troubleshooting BlackBerry Enterprise Server Performance Troubleshooting Setting up user accounts Messages are not delivered to BlackBerry devices Troubleshooting Messaging Text does not appear correctly in Unicode email messages Troubleshooting Instant messaging 475 476 Does not support the version Troubleshooting BlackBerry Web Desktop Manager Troubleshooting Connections to the Wi-Fi network BlackBerry device cannot connect to a Wi-Fi networkClick Wi-Fi Options BlackBerry device is not assigned Click Wi-Fi Tools Wi-Fi Diagnostics Indicator Description Status fields for Wi-Fi connections Status indicators are the following icons Device is associated with the access pointTo a specific access point Connection to an access point Cipher Group CipherGroup ciphers have one of the following values None Status fields for VPN connections Status fields for UMA or GAN connections Arfcn Status fields for BlackBerry Infrastructure connections Status fields for Enterprise connections BlackBerry device cannot open a VPN connection BlackBerry device is connected to a Wi-Fi network Correctly Verify that Wi-Fi Preferred is selectedIssue on the Wi-Fi network Is displayed Look up a computer name to resolve an IP address Verify whether a BlackBerry device can resolve an IP address Troubleshooting BlackBerry Administration Service pools User cannot log in to the BlackBerry Monitoring Service Troubleshooting BlackBerry Monitoring Service connections 492 Troubleshooting IT policies Glossary37 DSML-enabled Content protectionEnterprise Service Device transport key Command IT administrationIP address IPsec Messaging server Mirror databasePrincipal database Triple DES VoIPWitness 498 Legal notice 499 Administration Guide