IBM Lotus Sametime connection type and port number .................................................................................................. 466
Microsoft Exchange connection types and port numbers ................................................................................................. 466
Microsoft Office Live Communications Server 2005 connection types and port numbers .................................................. 467
BlackBerry Client for use with Microsoft Office Live Communications Server 2005 connection types and port numbers .... 467
Novell GroupWise Messenger connection type and port number ..................................................................................... 468
SNMP agent connection types and port numbers ............................................................................................................ 468
Syslog connection type and port number ........................................................................................................................ 469
36 Troubleshooting .......................................................................................................................... 470Troubleshooting: Connecting to the BlackBerry Administration Service ........................................................................... 470
The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry
Administration Service instance ............................................................................................................................... 470
Troubleshooting: BlackBerry Enterprise Server Performance ........................................................................................... 471
A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an
unexpected amount of system resources and increases wireless network traffic ....................................................... 471
Microsoft SQL Server uses a considerable amount of disk space ............................................................................... 472
Troubleshooting: Setting up user accounts ...................................................................................................................... 472
You cannot create a user account in the BlackBerry Administration Service .............................................................. 472
You cannot find a new user account in the directory using the BlackBerry Administration Service ............................. 473
Troubleshooting: Messaging ........................................................................................................................................... 473
Messages are not delivered to BlackBerry devices .................................................................................................... 473
Text does not appear correctly in Unicode email messages ...................................................................................... 474
Troubleshooting: Instant messaging ................................................................................................................................ 474
Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime ............................. 474
A user did not accept a notification about an instant message on a computer and the notification disappeared ......... 476
A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry device ........... 476
Troubleshooting: BlackBerry Web Desktop Manager ....................................................................................................... 477
Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager ......................................................... 477
Troubleshooting: Connections to the Wi-Fi network ......................................................................................................... 478
A BlackBerry device cannot connect to a Wi-Fi network ............................................................................................ 478
A BlackBerry device cannot open a VPN connection ................................................................................................ 487
A BlackBerry device cannot connect to the mobile network using UMA or GAN ......................................................... 488
Verify whether a BlackBerry device can resolve an IP address ................................................................................... 489
Look up a computer name to resolve an IP address .................................................................................................. 489
Troubleshooting: BlackBerry Administration Service pools .............................................................................................. 490
BlackBerry Administration Service instances located in different network segments are not connecting to each
other ....................................................................................................................................................................... 490
Troubleshooting: BlackBerry Monitoring Service connections .......................................................................................... 491
A user cannot log in to the BlackBerry Monitoring Service ......................................................................................... 491
Troubleshooting: IT policies ............................................................................................................................................ 492
I cannot find an IT policy rule in the BlackBerry Administration Service ..................................................................... 492
37 Glossary ...................................................................................................................................... 493