Blackberry SWD-20120924140022907 manual 493

	IBM Lotus Sametime connection type and port number	466
	Microsoft Exchange connection types and port numbers	466
	Microsoft Office Live Communications Server 2005 connection types and port numbers	467
	BlackBerry Client for use with Microsoft Office Live Communications Server 2005 connection types and port numbers ....	467
	Novell GroupWise Messenger connection type and port number	468
	SNMP agent connection types and port numbers	468
	Syslog connection type and port number	469
36	Troubleshooting	470
	Troubleshooting: Connecting to the BlackBerry Administration Service	470
	The web browser displays an HTTP 404 or HTTP 504 error message when it tries to connect to a BlackBerry
	Administration Service instance	470
	Troubleshooting: BlackBerry Enterprise Server Performance	471
	A BlackBerry Enterprise Server that you installed remotely from the BlackBerry Configuration Database uses an
	unexpected amount of system resources and increases wireless network traffic	471
	Microsoft SQL Server uses a considerable amount of disk space	472
	Troubleshooting: Setting up user accounts	472
	You cannot create a user account in the BlackBerry Administration Service	472
	You cannot find a new user account in the directory using the BlackBerry Administration Service	473
	Troubleshooting: Messaging	473
	Messages are not delivered to BlackBerry devices	473
	Text does not appear correctly in Unicode email messages	474
	Troubleshooting: Instant messaging	474
	Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime	474
	A user did not accept a notification about an instant message on a computer and the notification disappeared	476
	A user receives a 301 error when the user logs in to an instant messaging application on a BlackBerry device	476
	Troubleshooting: BlackBerry Web Desktop Manager	477
	Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager	477
	Troubleshooting: Connections to the Wi-Fi network	478
	A BlackBerry device cannot connect to a Wi-Fi network	478
	A BlackBerry device cannot open a VPN connection	487
	A BlackBerry device cannot connect to the mobile network using UMA or GAN	488
	Verify whether a BlackBerry device can resolve an IP address	489
	Look up a computer name to resolve an IP address	489
	Troubleshooting: BlackBerry Administration Service pools	490
	BlackBerry Administration Service instances located in different network segments are not connecting to each
	other	490
	Troubleshooting: BlackBerry Monitoring Service connections	491
	A user cannot log in to the BlackBerry Monitoring Service	491
	Troubleshooting: IT policies	492
	I cannot find an IT policy rule in the BlackBerry Administration Service	492

37 Glossary 493