Managing user accounts
You can move user accounts from one user group to another or from one BlackBerry Enterprise Server to another in the
BlackBerry Domain. If you move a user account from one BlackBerry Enterprise Server to another, the destination
BlackBerry Enterprise Server sends new service books to the BlackBerry device over the wireless network.If you are moving
a user’s mailbox to a different Microsoft Exchange Server and moving the user account to a different BlackBerry Enterprise
Server, first move the user’s mailbox to the destination mail server. Do not move the user account until the destination
BlackBerry Enterprise Server recognizes the new mailbox location.
If you move a user mailbox or change its display name on the messaging server, the BlackBerry Enterprise Server is
designed to update the user account within 15 minutes of when the change occurs. If you move a hidden mailbox that does
not appear in the contact list, you must update the user account that is associated with the BlackBerry Enterprise Server
manually.
When you delete a user account, you can retain the user account information in the BlackBerry Enterprise Server. You can
activate the user account again, or the user can continue to use the BlackBerry device as a BlackBerry Desktop Redirector.
When you activate a user account that you retained, the user account will have the same settings it had before you deleted
it.
Move a user account to a different group
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the display name for the user account.
5. Click Edit user.
6. On the Groups tab, in the Current groups list, click the group that you want to to remove the user from.
7. Click Remove.
8. In the Available groups list, click the group that you want to move the user account to.
9. Click Add.
10. Click Save all.
Administration Guide Managing groups and user accounts
288