Blackberry SWD-20120924140022907 manual Before you begin

Administration Guide Managing a BlackBerry Domain

Before you begin:

•Configure the BlackBerry Enterprise Server to retrieve email addresses using LDAP.

•Verify that the BlackBerry Enterprise Server version is version 5.0 SP2 or later.

1.On the computer that hosts the BlackBerry Enterprise Server, click Start > Run.

2.Type regedit. Click OK.

3.Perform one of the following actions:

•If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion \BlackBerry Enterprise Server\Agents.

•If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node \Research In Motion\BlackBerry Enterprise Server\Agents.

4.Create a DWORD value named LDAPUseScopedSearch.

5.Change the value to 1.

6.In the Windows Services, restart the BlackBerry Controller.

Related information

Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data, 412 Restarting BlackBerry Enterprise Server components, 392

Configuring the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data

By default, when BlackBerry device users search for recipients' email addresses or organizer data, the BlackBerry Enterprise Server uses MAPI to connect to the Microsoft Exchange Server and retrieve the email addresses or organizer data that is stored in Microsoft Active Directory. You can configure the BlackBerry Enterprise Server to use LDAP to connect to Microsoft Active Directory directly to retrieve email addresses, organizer data, or both.

When you configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses and organizer data, you help reduce the MAPI connections that the BlackBerry Enterprise Server requires which helps improve the performance of the BlackBerry Enterprise Server and Microsoft Exchange Server. In a Microsoft Exchange 2010 environment, if you configure the BlackBerry Enterprise Server to use LDAP, you cannot migrate users to different forests.

If you configure Hosted BlackBerry services, you must configure the BlackBerry Enterprise Server to use LDAP to retrieve email addresses.

412