Administration GuideTroubleshooting

Field

Description

 

 

Connecting

This field specifies the IP address and port number that the BlackBerry device

 

uses to connect to the BlackBerry Infrastructure.

 

 

Authenticating router

This field specifies the IP address of the server that performs authentication, if

 

applicable.

 

 

Authenticating server

This field specifies the IP address of the server that performs authentication.

 

 

Last Contact At

This field specifies the last time that the BlackBerry device had contact with the

 

BlackBerry Enterprise Server through the BlackBerry Infrastructure.

 

Status fields for Enterprise connections

Field

Description

 

 

UIDs

This field specifies the SRP UID of the BlackBerry Enterprise Server that hosts

 

the user account for the BlackBerry device.

 

 

Address Used

This field specifies the host name or IP address and port number that the

 

BlackBerry device uses to connect to the BlackBerry Infrastructure.

 

 

IP Used

This field specifies the host name or IP address and port number that the

 

BlackBerry device uses to connect to the BlackBerry Infrastructure.

 

 

Connecting

This field specifies the IP address and port number that the BlackBerry device

 

uses to connect to the BlackBerry Infrastructure.

 

 

Authenticating router

This field specifies the IP address of the server that performs authentication, if

 

applicable.

 

 

Authenticating server

This field specifies the IP address of the server that performs authentication.

 

 

Last Contact At

This field specifies the last time that the BlackBerry device had contact with the

 

BlackBerry Enterprise Server through the BlackBerry Infrastructure.

 

 

A BlackBerry device cannot open a VPN connection

Possible cause

Possible solution

 

 

 

The connection to the VPN

Verify that the VPN is turned on.

concentrator is not configured

Ping the IP address of the VPN concentrator.

correctly.

 

 

 

 

 

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Blackberry SWD-20120924140022907 BlackBerry device cannot open a VPN connection, Status fields for Enterprise connections