Delete organizer data for members of a user group

from the BlackBerry Enterprise Server

If the BlackBerry Enterprise Server is not writing organizer data for members of a user group from their BlackBerry devices
to the BlackBerry Configuration Database correctly, the organizer data on the BlackBerry Enterprise Server might be
corrupted. You can delete the organizer data from the BlackBerry Enterprise Server. This action forces the BlackBerry
devices to synchronize the current organizer data with the BlackBerry Enterprise Server over the wireless network.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Click View more criteria.
4. In the Group criteria section, in the Specific group drop-down list, click the appropriate group.
5. Click Search.
6. Select all users.
7. In the Organizer data synchronization list, click Clear backed up data for organizer data synchronization.

Delete a user's organizer data from a BlackBerry

Enterprise Server
If the BlackBerry Enterprise Server writes a user’s organizer data from a BlackBerry device to the BlackBerry Configuration
Database incorrectly, the organizer data on the BlackBerry Enterprise Server might become corrupt. In this case, you can
delete the organizer data from the BlackBerry Enterprise Server.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for one or more user accounts.
4. Select the checkboxes beside the display names of the appropriate user accounts.
5. In the Organizer data synchronization list, click Clear backed up data for organizer data synchronization.
Turning off organizer data synchronization
Administration Guide Managing organizer data synchronization
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