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Blackberry SWD-20120924140022907 Components and for the BlackBerry Configuration, Database, Files

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Administration GuideOverview: BlackBerry Enterprise Server

	Task	Chapter

	Configure high availability for BlackBerry Enterprise Server	Configuring BlackBerry Enterprise Server high availability
	components and for the BlackBerry Configuration	Configuring BlackBerry Configuration Database high
	Database.	Configuring BlackBerry Configuration Database high
	Database.	availability
		availability

	Use the BlackBerry Monitoring Service to troubleshoot	Visit www.blackberry.com/go/serverdocs to see the
	issues and monitor the health of a BlackBerry Enterprise	BlackBerry Enterprise Server Monitoring Guide.
	Server.

	Change how the BlackBerry Enterprise Server creates log	BlackBerry Enterprise Server log files
	files.

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Blackberry SWD-20120924140022907 manual Components and for the BlackBerry Configuration, Database, Server, Files

Contents

Administration Guide Published 2012-09-24 SWD-20120924140022907 Contents Configuring security options 101 111 136 168 206 217 247 266 292 328 337 369 392 423 493 498 Document revision history Overview BlackBerry Enterprise ServerDate Description Device before assigning the device to a new userTask Chapter Create administrator accounts Troubleshooting IT policiesUser account On BlackBerry devicesTask Chapter Optional tasks Task Chapter Task ChapterDatabase Components and for the BlackBerry ConfigurationServer FilesClick Log There is a problem with this websites security certificateRelated information Click View certificates This connection is untrustedClick Trusted Root Certification Authorities. d Click OK Close and reopen the browserClose and reopen the browser Administrative roles and permissions Creating administrator AccountsPreconfigured administrative roles Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Create a role Creating rolesCreate a role based on an existing role Create an administrator accountClick Create an administrator user Add an administrator account to a groupClick Manage users Click Edit userCreate a group to manage similar user accounts Assign a BlackBerry device to an administrator account Administration Guide Preconfigured IT policy Description Preconfigured IT policiesFrom downloading third-party applications Default values for preconfigured IT policiesAdvanced Security Requires devices to encrypt external file systemsMaximum Password History Password policy groupRIM Value-Added Applications policy group Security policy groupBluetooth policy group Allow Other Yes Calendar Services MessageDisable Address Yes Book Transfer Discoverable Mode Creating and importing IT policies Wireless Software Upgrades policy groupCreate an IT policy Click Create an IT policyImport IT policy data Create an IT policy based on an existing IT policyClick Edit IT policy Click Manage IT policiesImport IT policy rules from an IT policy pack Change the value for an IT policy ruleClick Add all IT policies Related information Assign an IT policy to a user account Assign an IT policy to a groupClick Manage groups Click Save all Related informationResend an IT policy to a BlackBerry device manually Sending an IT policy over the wireless networkResend an IT policy to a BlackBerry device automatically Expand BlackBerry Domain Component view Assigning IT policies and resolving IT policy conflictsClick Edit instance Method DescriptionScenario Rule Option 1 Applying one IT policy to each user accountRank IT policies Option 2 Applying multiple IT policies to each user accountClick Manage IT policies Click Set priority of IT policies Yes setting is applied for this rule Highest in the BlackBerry Administration ServiceYou add a new user account to a Groups that the user account belongsTo No. You ranked IT policy a higher Default value of Yes. You assignSelect two or more IT policies Click Preview Click Manage IT policies Click Preview resolved IT policiesClick Create an IT policy rule Create an IT policy rule for a third-party applicationClick Manage IT policy rules Export all IT policy data to a data fileClick Export Click Download fileList of IT policies, click an IT policy Delete an IT policyConfiguring security options Managing device access to the BlackBerry Enterprise Server Configure the Enterprise Service Policy Turn on the Enterprise Service PolicyClick BlackBerry Enterprise Server Click Edit component Extending messaging security using PGP encryption Permit a user to override the Enterprise Service PolicyExtending messaging security to a BlackBerry device Extending messaging security using S/MIME encryption Configure encryption options for S/MIME-protected messages Click Restart instance Related information Create a message classification Enforcing secure messaging using classificationsOrder message classifications Generate a PIN encryption key Delete a message classificationClick BlackBerry Domain Restart the BlackBerry Enterprise Server External services turned on drop-down list, click NoAdministration Guide Scenario Recommendation Remove decrypted content from BlackBerry deviceHas elapsed To the desired time for example, 10 minutes Best practice Running the BlackBerry Enterprise Server Configuring the BlackBerry Enterprise Server environmentBest practice Description Click Edit instance Click Save all Click Save all Related information Administration Guide Before you begin Turn off Web Proxy Autodiscovery ProtocolAddress field, type the URL for the PAC file Click OK Task Steps Delete credentials for Http basic authenticationType traittool -global -trait BASProxyBasicAuthUID -erase Type traittool -BASServer name -trait BASProxyBasicAuthUIDClick Save all Related information Configure support for Unicode languages Configuring support for Unicode languagesType regedit Click OK Perform one of the following actionsRestarting BlackBerry Enterprise Server components Related information Type regedit Creating user groups Configuring user accountsCreate a group to manage similar user accounts Add user accounts to a groupAdding a user account to the BlackBerry Enterprise Server Add to user configuration list, click Add groupAdd a user account Click Create a userClick Create a user with generated activation password Click Create a user with activation passwordClick Create a user without activation password Option StepSave the .csv file Export a list of user accountsField Description Fields in a .csv file that contain user account informationElapses Import multiple user accounts from a .csv fileClick Continue Preparing to distribute a BlackBerry device Assigning BlackBerry devices To usersAssigning BlackBerry devices to user accounts BlackBerry Administration ServiceMethod Click Associate user Click Assign current device Wi-Fi networkClick Default Wireless activationSave bandwidth by synchronizing organizer data over the LAN Password expire earlier than the default value of 48 hours Activation passwordsIntended user Cannot reuse it to activate another BlackBerry deviceSend an activation password to a user Customize the activation passwordCustomize the activation message Click Specify an activation password Send an activation password to multiple usersOption 3 Activating BlackBerry devices over the LAN Administration Guide Administration Guide Click Enterprise Activation Activate a Wi-Fi enabled BlackBerry device100 Check the health of a BlackBerry Enterprise Server Configuring BlackBerry Enterprise Server high AvailabilityClick High availablity summary 101How the BlackBerry Enterprise Server uses health parameters Defining when failover occursAdministration Guide Changing the promotion threshold and failover threshold Health parameter Description Click Edit Automatic Failover settingsAttachment viewing Provide services for attachment viewingThis health parameter Threshold so that they are below this health parameter107 108 Administration Guide Click Yes Failover to standby instance Click Manual FailoverVerify that the failover event occured 111 112 Click Turn on automatic connections failover113 Click Edit instance Click Save all Create a BlackBerry Router pool for high availability Related information 118 119 Restart the BlackBerry Administration Service instancesRelated information Availability state for the instances changes automatically 122 Remove a BlackBerry Attachment Service instance from a pool Click Edit instance or Edit host instance Remove a BlackBerry Router instance from a pool124 Verify that the DNS server is running 125 Stop the BlackBerry Enterprise Server instances Configuring database mirroringStart the BlackBerry Enterprise Server instances 128 129 Click Resend database mirroring parametersStop the BlackBerry Enterprise Server instances Click Replication Select Overwrite the existing database131 Right-clickLocal Publications. Click New Publication Accept or change the default schedule. Click NextSelect By impersonating the process account Click OK. Click NextClick Finish 133 Right-click the server. Click PropertiesStart the BlackBerry Enterprise Server instances 135 Configuring a new mirror BlackBerry Configuration Database136 137 Preparing to distribute BlackBerry Java Applications138 Click BlackBerry Administration Service Click Edit componentAdd a collaboration client to the application repository Click Add or update applicationsClick Add application Click Publish applicationSpecify keywords for a BlackBerry Java Application Configuring application control policiesStandard application control policies Click Manage applicationsChange a standard application control policy Click Manage default application control policiesApplication control policy Description Click Edit application control policyCreate an application control policy Perform any of the following tasksFor required BlackBerry Java Control policy Applications PolicyIT policy rules take precedence on smartphones Application control policies for unlisted applications144 Click the application control policy that you created145 Creating software configurationsClick Create a software configuration Create a software configurationClick Manage software configurations Click Add to software configuration Click Save all Assign a software configuration to a groupClick a group 147Assign a software configuration to a user account Assign a software configuration to multiple user accounts148 Complete the instructions on the screen 149 View the status of a job Error messages BlackBerry Java Application tasksView the status of a task Click Manage deployment jobsDevice timed out waiting for module QueueModule failed, processing stoppedDevice reported insufficient privileges to install module Device reported insufficient memory to install moduleIncomplete ACK data for Appd request 152Error messages BlackBerry Device Software tasks Available upgrade rejected Upgrade prompt deferred Available upgrade deferred by userUpgrade rejected Upgrade failed, rollback completeRestore failed -- error getting value Error messages Standard application settings tasksFailed to backup data to database Failed to set properties for itemError messages IT policy tasks Invalid password Set Password Failed Reject Security Violation Reject Authentication FailedStopping a job that is running 158Stop a job that is running Click View users with application Administration Guide On the BlackBerry device Reconciliation rules BlackBerry Java ApplicationsScenario Rule Reconciliation rules BlackBerry Device Software Reconciliation rules Standard application settings Scenario Reconciliation rules Application control policiesIf unlisted applications are defined as disallowed in a You ranked highest in the BlackBerry AdministrationAs disallowed is assigned to a user account. a software Unlisted applications are not permitted on the BlackBerry168 Device to the computer LoaderLoader tool Desktop Software170 BlackBerry deviceUser’s computer BlackBerry APIs and Java ME standard on BlackBerry devicesBlackBerry Java Application 171Windows 2000 or later, Windows XP, or Windows Vista 172 Web server Enable the BlackBerry Application Web Loader on a web serverAdministration Guide 175 Before you begin Administration Guide BlackBerry device Click Download Install the BlackBerry Java Application on a web server179 180 181 Click Save all After you finishClick Save all 183 Administration Guide Related information Click Save all Related information 187 Administration Guide Add a certificate for the BlackBerry MDS Connection Service Task Steps Administration Guide Click MDS Connection Service Click Edit component 193 Click the Edit icon beside the Ldap server Click MDS Connection Service194 Service URL Default base query for some Ldap serversBase Query Each queryAuthenticate with the Dsml certificate server Use to authenticate with the Dsml certificate serverChange a configuration for an Click Save all Type the CRL server name and the web address for the server 199 200 On the Http tab, click Edit component Configure global login information for intranet site access201 Click Edit instance 203 Specify the maximum number of scalable socket connections204 205 Creating email message filters Setting up the messaging EnvironmentClick Save all Click Continue to user information edit Click Save all Save the .xml file Enabled drop-down list, click Yes209 Export email message filters for a user account Copying existing email message filters to user accountsImport email message filters for a user account Click Import email message filters Click Save allExtension plug-ins for processing messages Install an extension plug-in applicationClick OK Perform one of the following actions 211 212 Add an extension plug-in to a BlackBerry Messaging Agent213 Search for a user account 214 215 216 Configure the certificate information using IT policies 218 Click an IT policyClick Save all After you finish Click Save all After you finish Click Manage Wi-Fi profiles Add certificate information to a Wi-Fi profileClick the name of the Wi-Fi profile that you want to change Managing an enrolled certificate222 Property Description Properties in the rimpublic.properties file224 Making the BlackBerry Web Desktop Manager available to UsersClick Include OLE class and product information Deploy Software window, click AdvancedClick OK 225 Expand Group Policy Management Forest Domains Click Add Click OKClick Create a GPO in this domain, and link it here 226Enter the value of the item to be added field, type 2,2,1,0 Configure the Microsoft ActiveX Installer on Windows VistaEach dialogue box, click OK 228 Name the file EnableActiveXInstallFromAD.adm and save itMake the BlackBerry Web Desktop Manager available to users Click Enabled Click OK230 Configuring the BlackBerry Web Desktop Manager231 Change the text colors in the BlackBerry Web Desktop Manager BlackBerry Web Desktop Manager text colors Parameter Description Default234 Display a custom image in the BlackBerry Web Desktop ManagerCreating and configuring Wi-Fi profiles Creating and configuring Wi-Fi 19 profiles and VPN profilesPrerequisites Creating Wi-Fi profiles and VPN profiles Port assignments might vary by mobile network provider 236 Connection types and port numbers for a Wi-Fi networkCreate a Wi-Fi profile based on an existing Wi-Fi profile Create a Wi-Fi profileConnection type Default port number Where to configure Click Create Wi-Fi profileAssign a Wi-Fi profile to a group Configure a Wi-Fi profile on a BlackBerry deviceAssign a Wi-Fi profile to a user account Click Set Up Wi-Fi NetworkConfigure a Wi-Fi profile Creating and configuring VPN profilesClick the name of a Wi-Fi profile Click Edit profileCreate a VPN profile Configure a VPN profileCreate a VPN profile based on an existing VPN profile Click Create VPN profileAssign a VPN profile to a user account Assign a VPN profile to a groupOn the VPN profiles tab, click Edit group Associate a VPN profile with a Wi-Fi profile Delete a Wi-Fi profileClick the name of the Wi-Fi profile Click Delete profile Click Yes Delete the profileImporting profile information from a .csv file Delete a VPN profileClick the name of a VPN profile 244 Example Adding profile information to user accountsExample Removing profile information from user accounts Fields in the .csv file that contains profile informationQuotation marks in the password Enterprise Wi-Fi network or VPN, if a user name is requiredImport profile information from a .csv file BlackBerry devices do not support a WEP passphrase Configuring WEP encryptionConfiguring PSK encryption Configuring Leap authentication Configuring Peap authentication 251 Click Place all certificates in the following store Select the Inner link security type Possible causeConfiguring EAP-TLS authentication 255 Configuring EAP-TTLS authentication 257 Inner link security type list, select EAP-MS-CHAPv2 Security Type list, select EAP-TTLS258 Configure EAP-FAST authentication Configuring EAP-FAST authentication259 Click Manage Wi-Fi profiles Security Type list, select EAP-FAST Configuring software tokens for 21 BlackBerry devices Configure BlackBerry devices for RSA authentication Click the name of the VPN profile that you want to change 265 Assign software tokens to a user account266 267 Before you begin 269 270 Click Save all 272 273 Preparing a device for redistribution to a new user Protecting and redistributing Devices274 Click Associate user Deleting only work data from a deviceOn the Devices menu, click Attached devices Device software 275Deleted when you delete work data Are deleted when you delete work dataDevice permanently deletes the following work data Call logs277 Delete only work data from a deviceProtection, you cannot use this command IT administration command DescriptionDelete only the organization data Protect a lost device Protect a stolen deviceApplication data Click Specify new device password and lock device Protect a lost device that a user might not recover281 Change the roles for an administrator account Managing administrator AccountsChange role permissions Delete a role Delete an administrator accountClick Delete role Click Yes Delete the role Click Yes Delete the user Status list, click Delete user284 Managing groups Managing groups and user Accounts285 Remove a user account from a group Default group Description of the default groupClick Remove from group membership Rename a group Change the properties of a groupDelete a group Click Edit groupMove a user account to a different group Managing user accounts288 Delete a user account from the BlackBerry Enterprise Server Add an administrator role to a user account Update a user account manuallyUpdate the contact list manually Click Back to searchCommunications list, click Resend service books to a device Resend service books to a BlackBerry deviceClick Refresh available user list from company directory 291Change default settings for a job schedule Managing the default distribution settings for jobs292 Start time drop-down list, click the appropriate option. If Change how IT policies are sent to BlackBerry devicesNecessary, set the start time and end time 293Perform any of the following tasks 294 Default value is295 Recurrence days cannot overlap BlackBerry Device Software296 297 If necessary, change the start time and end timeManaging the distribution settings for a specific job Change how a job sends IT policies to BlackBerry devices Specify the start time and priority for a jobClick Edit job Scheduled deployment days drop-down list, click 301 302 303 304 Managing BlackBerry Java Applications on BlackBerry devicesClick Edit software configuration Click a software configurationClick Add applications to software configuration 305Remove a software configuration from a group Managing software configurationsRemove a software configuration from multiple user accounts Delete a software configuration Remove a software configuration from a user account307 Restricting user access to content on web servers Create a pull rule Specify web address patternsControl type drop-down list, click Pull Click the Add icon Assign a pull rule to user accounts Assign a pull rule to the members of a groupClick Manage users Click View more criteria Search for a groupConfigure download limits for media content types Prevent users from accessing specific media typesClick Add Click Save Mime type Maximum number of bytes per connection KB Default download limits for media content types313 Configure download limits for media content types Administration Guide After you finish 317 318 Pull Authorization drop-down list, click Yes Click a BlackBerry MDS Connection Service instance319 320 Create push initiators for push applicationsAfter you finish Create a push rule Turn on push authorization321 Assign push initiators to a push rule Create a push ruleAfter you finish Assign push initiators to the push rule 322Assign a push rule to user accounts Assign a push rule to the members of a groupSpecify device ports for application-reliable push requests Managing push application requests325 Click Save all Click Restart instance Related information326 327 Managing organizer data Synchronization Managing the wireless backup and recovery of organizer data328 329 Turning off organizer data synchronization330 331 Changing how organizer data synchronizesClick Continue to user information edit Click Save all 333 Synchronizing contact pictures334 335 Managing message forwardingClick Continue to user information edit Click Save all 337 Turn off email message forwarding to a user account338 339 Managing the incoming message queueManaging wireless message reconciliation Managing access to remote message data Click Edit instance 343 Managing email messages that contain Html and rich contentClick Save All Click the name of the IT policy that you want to change Resend the updated IT policy to the BlackBerry devices345 346 Synchronizing folders on the BlackBerry deviceClick Continue to user information edit Click Save all 348 Configuring access to documents on remote file systemsClick Save all Examples for step Click the instance that you want to change 350 351 Managing signatures and disclaimers in email messagesClick Edit instance Turn off disclaimers for email messages Specify conflict rules for disclaimers353 Click Select from mail address list Sending notification messages to users354 Type the message that you want to send Send a notification message to group membersClick Send message Click Send message to users in groupSend a notification message to a user Change the size of the message state databaseClick Send message to user 356Related information 358 Format Extension Limitations for supported attachment file formatsFormat and extension Limitations Connector shape route that connects to shapes Table of contentsOpenOffice Format version 1.1 .odp Files IBM Lotus Symphony onlyStyle effects for cells shadow, borders ChartsHeaders and footers Drawing objects and Fontwork objectsSetting Description Range BlackBerry Attachment Service optimization settingsDefault value is Server busy time File format Suggested size Suggested file sizes for attachmentsZIP archives Less than 2000 KB 365 Administration Guide Prevent users from sending large attachments 368 369 Managing calendarsTurn off client throttling in Microsoft Exchange Type the following commandType New-ThrottlingPolicy BESPolicy 370After you finish 372 Example373 Administration Guide Global Setting that you specify applies to all users Correcting calendar synchronization errors on devicesSetting that you specify applies to a specific user Level DescriptionExample Turning off the process for all users Turn off corrective calendar synchronizationExample Turning off the process for a specific user Example Viewing the global calendar synchronization settings Administration Guide 379 Configure when corrective calendar synchronization runsEmail application Logging information for corrective calendar synchronization380 Specifies that a calendar item is missing on the device Delete a setting for corrective calendar synchronization381 Communications list, click Synchronize calendar Type regedit Managing instant messaging Installing a collaboration client on BlackBerry devicesClick Edit instance Option Description Access serverFor Microsoft Office 386387 Managing instant messaging sessions388 Managing instant messaging featuresPrevent users from saving instant messaging conversations Back up the UserInfoConfig.xml file Save the UserInfoConfig.xml file Managing a BlackBerry Domain Component Administration ServiceRestarting BlackBerry Enterprise Server components BlackBerry Enterprise ServerAdministration GuideManaging a BlackBerry Domain Use the BlackBerry Enterprise Trait Tool Using the BlackBerry Enterprise Trait ToolBlackBerry Enterprise Trait Tool traits Trait Description Calendar contents on the device. When the amount of time For proxy authenticationDefault value is false 0, the BlackBerry Messaging Agent If you configure the EWSServiceAccount traitBlackBerry Messaging Agent, all BlackBerry Messaging Agent EWSEnableSP1 Instances on all BlackBerry Enterprise Server instancesUsers status using Microsoft Exchange public folders Users status using Microsoft Exchange Web Services or byExchangeDisableConfirmEmailDelivery ExchangeEnableMLangConversionFor calendar errors on devices ExchangeSmartSyncEnableMailboxes, change the value to true Might be an impact on the performance of your organizationsDefault value is true 1, the BlackBerry Messaging Agent Default value is DailyCorrects calendar synchronization errors automatically Calendar synchronization errors on devices at 1200 AMFunction, you can access the BlackBerry Messaging Agent Default value is true 1, the BlackBerry Mail Store ServiceDefault value Disabled on the deviceService can synchronize at the same time during a full Default value is true 1, the BlackBerry Enterprise ServerServices that the device can connect to, type the SRP IDs Services. Separate the SRP IDs with a commaPolicies and service books Change the default value of this traitAdditional processes for IT policies or service books Books, change the value to falseDefault value is 75% Uses to update the list of BlackBerry Router instancesProcesses for PIN encryption keys RouterAutoDiscoveryMethodBlackBerry Dispatcher uses this trait to change the User UserHealthPercentageEnvironment Add or delete a BlackBerry CAL key Managing BlackBerry CAL keys407 408 Copy a BlackBerry CAL key to a text file409 Configuring a Hosted BlackBerry services environmentRelated information 411 Before you begin Configuring a Hosted BlackBerry services environment Restarting BlackBerry Enterprise Server components Before you begin Configuring BlackBerry Policy Service throttling 417 Type traittool -global -listAdministration Guide Trait PolicyThrottlingP2PKeyRate -set 420 Delete a BlackBerry Policy Service throttling setting421 422 Administration Guide Click Controller MaxUserDumpPerDay value field to Change how the BlackBerry Click BlackBerry Collaboration ServiceClick BBAttachServer Click BlackBerryRouter Click BlackBerry Mobile Data ServerClick MailStore Click PolicyServerBlackBerry Enterprise Server Alert Tool Change the default event monitoring levelClick SyncServer Define a notification recipient 430 Monitoring PIN messages, SMS text messages, and calls BlackBerry Enterprise Server Log filesMonitor PIN messages Turn off call logging Monitor SMS text messagesList of IT policies, click the appropriate IT policy 432433 Log files for BlackBerry Enterprise Server components434 On the Logging details tab, click Edit instance Each section, in the Log auto-rolldrop-down list, click True 437 438 UTF-8 UTF-16LE Click Save allComponent identifier Logging component Component identifiers for log filesOn the Logging tab, click Edit instance BlackBerry MDS Connection Service log filesClick Save all Related information On the Logging tab, click Edit instance Trace how data packets travel inside the gateway Logging section, perform any of the following tasksClick Yes BlackBerry device retrieves from the PGP server 443Attribute Description Connects using a proxy serverBlackBerry device connections Domain that requests the BlackBerry device connectionOn the Instance information tab, click Edit instance BlackBerry Collaboration Service log filesFalse 446 Trace how data packets travel inside the GME network1433 Windows registry Configuration Database WindowsOn a 32-bit version \BlackBerryIncoming data connections from, and outgoing data 21099 BlackBerry Configuration Panel 448Connection Default port Data connections between BlackBerry Administration2000 BlackBerry Administration Attachment Service 449 Type Number ConnectionOn a 64-bit version of Windows Outgoing conversion results of large attachments toOutgoing syslog connections to the Snmp agent 1433 for4071 Windows registry On a 32-bit version 451\Research In Motion\ 1433 for BlackBerry Configuration\BlackBerrySNMPAgent \Parameters\UDPPortBlackBerry Controller connection types and port numbers Port number Agent That BlackBerry Messaging Provides BlackBerry Dispatcher connection types and port numbers5096 Windows registry Agent On a 32-bit version \TcpPortDispatcherServer\Database\Port Microsoft SQL Server hosts WindowsIncoming data connection from the BlackBerry database \SOFTWARE\Research Motion 4555096 Windows registry On a 32-bit version Outgoing data connections to the BlackBerry Dispatcher456 457 4070 Windows registry On a 32-bit versionServer\Agents\UDPPort \UDPPortIncoming data connections from the BlackBerry database 459 If access control for push applications is turned onIncoming data connections for reliable pushes 7874 BlackBerry Administration ServiceDatabase Incoming data connections from, and outgoing data 55503 BlackBerry Configuration Service console Panel BlackBerry Policy Service connection types and port numbers3200 Connections to, the BlackBerry Dispatcher BlackBerry Router connection types and port numbers \ServicePort\BlackBerryRouter 462463 464 \DevicePortPort number Agent That BlackBerry Messaging Provides 465 CalHelper connection type and port numberMicrosoft Exchange connection types and port numbers IBM Lotus Sametime connection type and port numberTLS Novell GroupWise Messenger connection type and port number Connections to, the BlackBerry Collaboration ServiceSnmp agent connection types and port numbers 8300Syslog connection type and port number Possible cause Possible solution Troubleshooting36470 Press Enter 471 Troubleshooting BlackBerry Enterprise Server PerformanceTroubleshooting Setting up user accounts Messages are not delivered to BlackBerry devices Troubleshooting MessagingText does not appear correctly in Unicode email messages Troubleshooting Instant messaging475 476 Does not support the version Troubleshooting BlackBerry Web Desktop ManagerBlackBerry device cannot connect to a Wi-Fi network Troubleshooting Connections to the Wi-Fi networkClick Wi-Fi Options BlackBerry device is not assigned Click Wi-Fi Tools Wi-Fi Diagnostics Indicator Description Status fields for Wi-Fi connectionsStatus indicators are the following icons Device is associated with the access pointTo a specific access point Connection to an access pointCipher Group CipherGroup ciphers have one of the following values NoneStatus fields for VPN connections Status fields for UMA or GAN connections Arfcn Status fields for BlackBerry Infrastructure connectionsStatus fields for Enterprise connections BlackBerry device cannot open a VPN connectionBlackBerry device is connected to a Wi-Fi network Correctly Verify that Wi-Fi Preferred is selectedIssue on the Wi-Fi network Is displayedLook up a computer name to resolve an IP address Verify whether a BlackBerry device can resolve an IP addressTroubleshooting BlackBerry Administration Service pools User cannot log in to the BlackBerry Monitoring Service Troubleshooting BlackBerry Monitoring Service connections492 Troubleshooting IT policiesGlossary37 DSML-enabled Content protectionEnterprise Service Device transport keyCommand IT administrationIP address IPsecMirror database Messaging serverPrincipal database VoIP Triple DESWitness 498 Legal notice499 Administration Guide