Turn off support for rich text formatting and inlineimages in email messages using an IT policy rule
You can change an IT policy rule to prevent the BlackBerry Enterprise Server from sending email messages that contain
HTML and rich content or inline images to users. If you turn off support for rich text formatting, the BlackBerry Enterprise
Server sends all email messages in plain text format.
If you turn off rich content formatting and inline images, you reduce resource consumption on the computers that host the
messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Policy.
2. Click Manage IT policies.
3. Click the name of the IT policy that you want to change.
4. Click Edit IT policy.
5. On the Email Messaging tab, perform one or both of the following actions:
• To turn off rich content formatting, in the Disable Rich Content Email drop-down list, click Yes.
• To turn off inline images, in the Inline Content Requests drop-down list, click Disabled.
6. Click Save all.
7. Resend the updated IT policy to the BlackBerry devices.
Related information
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Administration Guide Managing your organization's messaging environment and attachment support
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