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SWD-20120924140022907 manual
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500 pages, 3.11 Mb
BlackBerry Enterprise Server for
Microsoft Exchange
Version: 5.0
Service Pack: 3
Administration Guide
Contents
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Overview: BlackBerry Enterprise Server
Document revision history
Getting started in your BlackBerry Enterprise Server environment
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Log in to the BlackBerry Administration Service for the first time
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Description
This connection is untrusted
Description
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Creating administrator
Administrative roles and permissions
Preconfigured administrative roles
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Creating roles
Create a role
Create a role based on an existing role
Create an administrator account
Add an administrator account to a group
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Assign a BlackBerry device to an administrator account
Using an IT policy to manage BlackBerry Enterprise Solution security
Using IT policy rules to manage BlackBerry Enterprise Solution security
Preconfigured IT policies
Default values for preconfigured IT policies
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Creating and importing IT policies
Create an IT policy
Create an IT policy based on an existing IT policy
Import IT policy data
Import IT policy rules from an IT policy pack
Change the value for an IT policy rule
Assign an IT policy to a group
Assign an IT policy to a user account
Sending an IT policy over the wireless network
Resend an IT policy to a BlackBerry device manually
Resend an IT policy to a BlackBerry device automatically
Assigning IT policies and resolving IT policy conflicts
Option 1: Applying one IT policy to each user account
Reconciliation rules for conflicting IT policies when you apply one IT policy to the user account
Change the method that the BlackBerry Enterprise Server uses to resolve conflicting IT policies
Rank IT policies
Option 2: Applying multiple IT policies to each user account
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Change the method that the BlackBerry Enterprise Server uses to resolve conflicting IT policies
Rank IT policies
Preview how the BlackBerry Enterprise Server resolves IT policy conflicts
View the resolved IT policy rules that are assigned to a
Deactivating BlackBerry devices that do not have IT policies applied
Deactivate BlackBerry devices that do not have IT policies applied
Creating new IT policy rules to control third- party applications
Create an IT policy rule for a third-party application
Change or delete IT policy rules for third-party applications
Export all IT policy data to a data file
Delete an IT policy
Configuring security options
Encrypting data that the BlackBerry Enterprise Server and a BlackBerry device send to each other
Algorithms that the BlackBerry Enterprise Solution uses to encrypt data
Change the symmetric key encryption algorithm that the BlackBerry Enterprise Solution uses
Managing device access to the BlackBerry
Turn on the Enterprise Service Policy
Configure the Enterprise Service Policy
Permit a user to override the Enterprise Service Policy
Extending messaging security to a BlackBerry device
Extending messaging security using PGP encryption
Configure the BlackBerry Enterprise Solution to support PGP encryption
Extending messaging security using S/MIME encryption
Configure the BlackBerry Enterprise Solution to support S/MIME encryption
Configure encryption options for S/MIME-protected messages
Turn off support for processing S/MIME-protected messages on the BlackBerry Enterprise Server
Enforcing secure messaging using classifications
Create a message classification
Create a message classification based on an existing message classification
Order message classifications
Delete a message classification
Generating organization-specific encryption keys for PIN-message encryption
Generate a PIN encryption key
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Changing when a BlackBerry device cleans the BlackBerry device memory
Best practice: Configuring additional memory cleaner settings for BlackBerry devices
Configuring the BlackBerry Enterprise Server environment
Best practice: Running the BlackBerry
Configuring certain BlackBerry Enterprise Server components to use proxy servers
to use a .pac file
to use a proxy server
to authenticate to a proxy server on behalf of
Configuring the BlackBerry Administration Service to use a proxy server
Configuring proxy selection for the BlackBerry Administration Service
Configuring manual proxy selection for a BlackBerry Administration Service instance
Turn off Web Proxy Autodiscovery Protocol
Configuring the BlackBerry Administration Service to authenticate with a proxy server
Configure the BlackBerry Administration Service to use HTTP basic authentication
Delete credentials for HTTP basic authentication
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry MDS Connection
Configure multiple BlackBerry Enterprise Server instances to use the same BlackBerry Collaboration
Configuring support for Unicode languages
Configure support for Unicode languages
Change the character encoding that the BlackBerry Enterprise Server uses to send Unicode messages
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Configuring user accounts
Creating user groups
Create a group to manage similar user accounts
Add user accounts to a group
Adding a user account to the BlackBerry
Add a user account
Create a user account that is not in the contact list in the BlackBerry Configuration Database
Export a list of user accounts
Importing a list of user accounts to a BlackBerry
Fields in a .csv file that contain user account information
Import multiple user accounts from a .csv file
Create multiple user accounts by importing the user accounts from a .csv file
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Assigning BlackBerry devices to users
Preparing to distribute a BlackBerry device
Change how the BlackBerry Enterprise Server downloads a user's existing email messages onto the
Prevent the BlackBerry Enterprise Server from synchronizing existing email messages onto a
Assigning BlackBerry devices to user accounts
Option 1: Activate a BlackBerry device using the BlackBerry Administration Service
Option 2: Activating a BlackBerry device over the wireless network
Save bandwidth by synchronizing organizer data over the LAN
Wireless activation
Activation passwords
Customize the activation password
Customize the activation message
Send an activation password to a user
Send an activation password to multiple users
Option 3: Activating BlackBerry devices over the LAN
Option 4: Activating BlackBerry devices using the BlackBerry Web Desktop Manager
Option 5: Activating BlackBerry devices over an enterprise Wi-Fi network
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Activate a Wi-Fi enabled BlackBerry device
Configuring BlackBerry Enterprise Server high availability
Check the health of a BlackBerry Enterprise Server
Availability state and failover status of the BlackBerry
How the BlackBerry Enterprise Server uses health parameters
Defining when failover occurs
Server is in an acceptable state
Server can provide the same services that the primary BlackBerry Enterprise Server can provide
Server is in a healther state than the active BlackBerry Enterprise Server
Changing the promotion threshold and failover threshold
Change the promotion threshold and failover threshold and the order of the health parameters
Health parameters for the failover threshold and promotion threshold
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Fail over the BlackBerry Enterprise Server manually using the BlackBerry Configuration Panel
Configuring high availability for
components
Creating a BlackBerry MDS Connection Service pool for high availability
Create a BlackBerry MDS Connection Service pool for high availability
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Create a BlackBerry Collaboration Service pool for high availability
Create a BlackBerry Attachment Service pool for high availability
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Create a BlackBerry Router pool for high availability
Permit a BlackBerry Enterprise Server to connect to a remote BlackBerry Router
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Changing the name of the BlackBerry Administration Service pool
Change the name of the BlackBerry Administration Service pool
Fail over the BlackBerry MDS Connection Service or BlackBerry Collaboration Service manually
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<BES_pair>
Remove a BlackBerry MDS Connection Service instance from a pool
Remove a BlackBerry Collaboration Service instance from a pool
Remove a BlackBerry Attachment Service instance from a pool
Remove a BlackBerry Router instance from a pool
Configuring BlackBerry Configuration Database high availability
Configuring database mirroring
Stop the BlackBerry Enterprise Server instances
Configure database mirroring for the BlackBerry
Start the BlackBerry Enterprise Server instances
Configure the BlackBerry Enterprise Solution to support database mirroring
Resend the database mirroring parameters to BlackBerry Enterprise Server components
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Permit access to the BlackBerry Configuration Database instances
Configure the publication for the BlackBerry
<database_server>
Increase the maximum data size for transactional replication
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Start the BlackBerry Enterprise Server instances
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Sending software and BlackBerry Java Applications to BlackBerry devices
Managing BlackBerry Java Applications and BlackBerry Device Software
Developing BlackBerry Java Applications for
Preparing to distribute BlackBerry Java Applications
Specify a shared network folder for BlackBerry Java Applications
Add a BlackBerry Java Application to the application repository
Add a collaboration client to the application repository
Specify keywords for a BlackBerry Java Application
Configuring application control policies
Standard application control policies
Change a standard application control policy
Create custom application control policies for a BlackBerry Java Application
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IT policy rules take precedence on smartphones
Application control policies for unlisted applications
Change the standard application control policy for unlisted applications that are optional
Create an application control policy for unlisted applications
Configure the priority of application control policies for unlisted applications
Creating software configurations
Create a software configuration
Add a BlackBerry Java Application to a software configuration
Assign a software configuration to a group
Assign a software configuration to multiple user accounts
Assign a software configuration to a user account
Install BlackBerry Java Applications on a BlackBerry device at a central computer
View the status of a job
View the status of a task
Error messages: BlackBerry Java Application tasks
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Error messages: BlackBerry Device Software tasks
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Error messages: Standard application settings tasks
Error messages: IT policy tasks
Stopping a job that is running
Stop a job that is running
View the users that have a BlackBerry Java Application installed on their BlackBerry devices
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Reconciliation rules for conflicting settings in software configurations
Reconciliation rules: BlackBerry Java Applications
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Reconciliation rules: BlackBerry Device Software
Reconciliation rules: Standard application settings
Reconciliation rules: Application control policies
Reconciliation rules: Application control policies for unlisted applications
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Methods you can use to install BlackBerry Java Applications on BlackBerry devices
using the BlackBerry Desktop Software
using the BlackBerry Desktop Software
Make the BlackBerry Java Application available to the BlackBerry Desktop Software
Install the BlackBerry Java Application using the BlackBerry Desktop Software
using the BlackBerry Application Web Loader
using the BlackBerry Application Web Loader
Enable the BlackBerry Application Web Loader on a web server
Install the BlackBerry Java Application using the BlackBerry Application Web Loader
using the standalone application loader tool
using the standalone application loader tool
Add BlackBerry Java Application files to a shared network folder
Share the Research In Motion folder that contains the BlackBerry Java Application
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using a web browser on BlackBerry devices
using a web browser on BlackBerry devices
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Configuring how users access enterprise applications and web content
Specifying a BlackBerry MDS Connection Service as a central push server
Specify a BlackBerry MDS Connection Service as a central push server
Configuring how BlackBerry devices authenticate to content servers
Configure how BlackBerry devices authenticate to content servers
authenticate BlackBerry devices to content servers that use NTLM
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Configuring how the BlackBerry MDS Connection Service manages requests for web content
manage HTTP cookie storage
Configure the timeout limit for HTTP connections with
Configure the timeout limit for HTTP connections with web servers
Configure the maximum number of times that the BlackBerry Browser accepts HTTP redirections
Permitting push applications to make trusted connections to a BlackBerry MDS Connection Service
Create a key store to store certificates for use with HTTPS connections
Add a certificate for the BlackBerry MDS Connection
<trustedserver.cer>
Export the BlackBerry MDS Connection Service certificate to make it available to push applications
<drive>
<application_keystore>
<server.cer>
<alias>
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Configuring certificate server information for the BlackBerry MDS Connection Service
Configure the LDAP servers that the BlackBerry MDS Connection Service uses to retrieve certificates
LDAP server settings
Configure the BlackBerry MDS Connection Service to use DSML to retrieve certificates
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Add communication information to a BlackBerry MDS Connection Service configuration set
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Add a retrieved certificate for a web server to the key store
<cert_filename>
<alias_name>
Permitting users to access intranet sites on BlackBerry devices using global login information
Configuring how the BlackBerry MDS Connection Service connects to BlackBerry devices
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Specify the maximum number of scalable socket connections
Prevent the BlackBerry MDS Connection Service from using scalable HTTP
Specify the port number that the web server listens on for push application requests
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Setting up the messaging environment
Creating email message filters
Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server
Turn on an email message filter that applies to all user accounts on a BlackBerry Enterprise Server
Create an email message filter that applies to a specific
Turn on an email message filter that applies to a specific user account
Copying existing email message filters to another BlackBerry Enterprise Server
Export email message filters for a BlackBerry
Import email message filters for a BlackBerry
Copying existing email message filters to user accounts
Export email message filters for a user account
Import email message filters for a user account
Extension plug-ins for processing messages
Install an extension plug-in application
<DLL_Name>
<DLL_Path>
Add an extension plug-in to a BlackBerry Messaging Agent
Change how a BlackBerry Messaging Agent uses extension plug-ins
Mapping contact information fields for synchronization and contact lookups
Map a contact information field in an email application to contact list fields on BlackBerry devices
Map a contact list field in an email application to a contact list field on a BlackBerry device
Map a contact information field in an email application to contact list fields on BlackBerry devices
Map a contact list field in an email application to a contact list field on a BlackBerry device
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Configuring BlackBerry devices to enroll certificates over the wireless network
Configure the certificate information using IT policies
Configure the BlackBerry MDS Connection Service to connect to the certificate authority
Add communication information to a BlackBerry MDS Connection Service configuration set
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Add certificate information to a Wi-Fi profile
Managing an enrolled certificate
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Properties in the rimpublic.properties file
Making the BlackBerry Web Desktop Manager available to users
Installing the client components of the BlackBerry Web Desktop Manager on users' computers
Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows XP
Publish the client files for the BlackBerry Web Desktop Manager in a Windows GPO for Windows Vista
Configure the Microsoft ActiveX Installer on Windows Vista
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Make the BlackBerry Web Desktop Manager available to users
Configuring the BlackBerry Web Desktop Manager
Permit users to perform administrative tasks
Permit users to activate devices using the BlackBerry Web Desktop Manager
Permit users to back up and restore data
Configure the domains for backing up data
Change the text colors in the BlackBerry Web Desktop Manager
BlackBerry Web Desktop Manager text colors
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Creating and configuring Wi-Fi profiles and VPN profiles
Creating and configuring Wi-Fi profiles
Prerequisites: Creating Wi-Fi profiles and VPN profiles
Connection types and port numbers for a Wi-Fi network
Create a Wi-Fi profile
Create a Wi-Fi profile based on an existing Wi-Fi profile
Configure a Wi-Fi profile on a BlackBerry device
Assign a Wi-Fi profile to a group
Assign a Wi-Fi profile to a user account
Configure a Wi-Fi profile
Creating and configuring VPN profiles
Create a VPN profile
Create a VPN profile based on an existing VPN profile
Configure a VPN profile
Assign a VPN profile to a group
Assign a VPN profile to a user account
Associate a VPN profile with a Wi-Fi profile
Delete a Wi-Fi profile
Delete a VPN profile
Importing profile information from a .csv file
Best practices: Creating a .csv file that contains profile information that you want to import
Create a .csv file that contains profile information that you want to import
Fields in the .csv file that contains profile information
Import profile information from a .csv file
Configuring encryption and authentication methods for Wi- Fi enabled BlackBerry devices
Configuring WEP encryption
Configure WEP keys for BlackBerry devices using a Wi- Fi profile
Configuring PSK encryption
Configure PSK encryption data for BlackBerry devices using a Wi-Fi profile
Configuring LEAP authentication
Configure LEAP authentication data for BlackBerry
Configuring PEAP authentication
Configure PEAP authentication data for BlackBerry
Prerequisites: Distributing a certificate using the BlackBerry Desktop Manager
Distribute a certificate using the BlackBerry Desktop Manager
Users cannot find the certificate synchronization tool in the BlackBerry Desktop Manager
Configure PEAP configuration settings in the Wi-Fi
Configuring EAP-TLS authentication
Configure EAP-TLS authentication data for BlackBerry
Configure EAP-TLS configuration settings in the Wi-Fi
Configuring EAP-TTLS authentication
Configure EAP-TTLS authentication data for BlackBerry devices using a Wi-Fi profile
Configure EAP-TTLS configuration settings in the Wi-Fi
Configuring EAP-FAST authentication
Configure EAP-FAST authentication
Send EAP-FAST authentication data to a BlackBerry device using a Wi-Fi profile
Configure EAP-FAST configuration settings in the Wi-Fi profile on BlackBerry devices
Configuring software tokens for BlackBerry devices
Prerequisites: Configuring BlackBerry devices for RSA authentication
Configure BlackBerry devices for RSA authentication
Configure RSA authentication over a Wi-Fi network using a software token
Configure RSA authentication over a VPN network using a software token
Assign software tokens to a user account
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Change the information for Microsoft Active Directory authentication
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Turn on single sign-on authentication for the BlackBerry Administration Service
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Changing password settings for BlackBerry Administration Service authentication
Change password settings for BlackBerry Administration Service authentication
Regenerate the system credentials for the
Protecting and redistributing devices
Preparing a device for redistribution to a new user
Use the BlackBerry Administration Service to delete user data and assign the device to a new user
Deleting only work data from a device
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Delete only work data from a device
Using IT administration commands to protect a lost or stolen device
Protect a stolen device
Protect a lost device
Protect a lost device that a user might not recover
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Managing administrator
Change role permissions
Change the roles for an administrator account
Delete a role
Delete an administrator account
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Managing groups and user
Managing groups
Using default groups to manage user accounts and administrator accounts
Remove a user account from a group
Change the properties of a group
Rename a group
Delete a group
Managing user accounts
Move a user account to a different group
Move a user account from one BlackBerry Enterprise Server to another
Delete a user account from the BlackBerry Enterprise Server
Update a user account manually
Add an administrator role to a user account
Update the contact list manually
Resend service books to a BlackBerry device
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Change how IT policies are sent to BlackBerry devices
Change how to install, update, or remove BlackBerry Java Applications
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Change how to install or update the BlackBerry Device Software
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Managing the distribution settings for a specific job
Specify the start time and priority for a job
Change how a job sends IT policies to BlackBerry devices
Change how a job sends BlackBerry Java Applications to BlackBerry devices
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Change how a job sends the BlackBerry Device Software to BlackBerry devices
Change how a job sends standard application settings to BlackBerry devices
Managing BlackBerry Java Applications on
Make a BlackBerry Java Application unavailable for installation
Remove a BlackBerry Java Application from BlackBerry devices over the wireless network
Managing software configurations
Remove a software configuration from a group
Remove a software configuration from multiple user accounts
Remove a software configuration from a user account
Delete a software configuration
Managing how users access enterprise applications and web content
Restricting user access to content on web servers
Restrict requests for content on web servers from
Specify web address patterns
Create a pull rule
Restrict or permit web addresses and Intranet addresses using a pull rule
Assign a pull rule to the members of a group
Assign a pull rule to user accounts
Restricting user access to media content in the BlackBerry Browser
Prevent users from accessing specific media types
Configure download limits for media content types
Default download limits for media content types
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Configuring the Microsoft Active Directory account to delegate access
Configure the Microsoft Active Directory account to delegate access to an intranet site
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Configure the Microsoft Active Directory account to delegate access to a shared folder
<domain_name>
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Restricting the push application content that users can receive
Restrict push applications from sending data to
Create push initiators for push applications
Turn on push authorization
Create a push rule
Assign push initiators to a push rule
Assign a push rule to the members of a group
Assign a push rule to user accounts
Encrypt push requests that push applications send to
Managing push application requests
Specify device ports for application-reliable push requests
Store push application requests in the BlackBerry
Configure the settings for storing push requests in the BlackBerry Configuration Database
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Managing organizer data synchronization
Managing the wireless backup and recovery of organizer data
Turn off the wireless backup of organizer data for a
Delete organizer data for members of a user group from the BlackBerry Enterprise Server
Turning off organizer data synchronization
Delete a user's organizer data from a BlackBerry
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Changing how organizer data synchronizes
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Synchronizing contact pictures
Turn off synchronization of contact pictures for a user account
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Managing your organization's messaging environment and attachment support
Managing message forwarding
Forward email messages to a BlackBerry device when no filter rules apply
Do not deliver email messages to a BlackBerry device when no filter rules apply
Forward email messages from inbox subfolders to a
Turn off email message forwarding to user accounts in a group
Turn off email message forwarding to a user account
Turn off synchronization for email messages sent from a BlackBerry device
Turn off email message forwarding when a user connects a BlackBerry device to a computer
Managing the incoming message queue
Delete email messages for user accounts from the incoming message queue
Managing wireless message reconciliation
Turn off wireless message reconciliation for a BlackBerry Enterprise Server
Turn on reconciliation for email messages that are hard deleted
Managing access to remote message data
Prevent a user from checking the availability of meeting participants on the BlackBerry device
Prevent a user from searching for remote email messages using a device
Managing email messages that contain HTML and rich content
View whether a user turned on support for email messages that contain HTML and rich content for a
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Synchronizing folders on the BlackBerry device
Control which published public contact folders a user can synchronize to a BlackBerry device
Control which personal contact subfolders a user can synchronize to a BlackBerry device
Control which personal mail folders a user can synchronize with a BlackBerry device
Configuring access to documents on remote file systems
communicate with a remote file system
Add communication information to a BlackBerry MDS Connection Service configuration set
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Managing signatures and disclaimers in email messages
Add a signature to email messages that a user sends from a BlackBerry device
Add a disclaimer to email messages that users send from BlackBerry devices
Add a disclaimer to email messages that a user sends from a BlackBerry device
Specify conflict rules for disclaimers
Turn off disclaimers for email messages
Monitor email messages that users send from BlackBerry devices
Sending notification messages to users
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Send a notification message to a user
Change the size of the message state database
How the BlackBerry Attachment Connector communicates with BlackBerry Attachment Service instances
Change how a BlackBerry Attachment Connector retries sending requests to a BlackBerry Attachment
Change how a BlackBerry Attachment Connector restores a lost connection to a BlackBerry Attachment
Attachment file formats that the BlackBerry Attachment Service supports
Limitations for supported attachment file formats
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Changing how a BlackBerry Attachment Service converts attachments
Change how a BlackBerry Attachment Service converts attachments
BlackBerry Attachment Service optimization settings
Change the maximum file size for attachments that users can receive
Suggested file sizes for attachments
Turn off support for an attachment file format for a BlackBerry Attachment Service
Add support for an additional attachment file format to a BlackBerry Attachment Service
Changing how the BlackBerry Messaging Agent reconciles attachments to the messaging server
Change the maximum file size for attachments that users can send
Prevent users from sending large attachments
Change the maximum file size of attachments that users can download
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Managing calendars
Prerequisites: Configuring the BlackBerry Enterprise Server to use Microsoft Exchange Web Services
Turn off client throttling in Microsoft Exchange 2010
Configure the BlackBerry Enterprise Server to use Microsoft Exchange Web Services
<agent_id>
Configure the BlackBerry Enterprise Server to use MAPI and CDO libraries
<agent_id>
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Correcting calendar synchronization errors on devices
Configuration levels using the BlackBerry Enterprise Trait Tool
Turn off corrective calendar synchronization
<level>
View the current settings for corrective calendar synchronization
Turn off automatic error correction in corrective calendar synchronization
<level>
Configure the range of days to check for calendar synchronization errors
Configure when corrective calendar synchronization runs
Logging information for corrective calendar synchronization
Delete a setting for corrective calendar synchronization
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Managing instant messaging
Installing a collaboration client on
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Specify the Windows domain name for users who log in to a collaboration client
Managing instant messaging sessions
Specify the maximum number of instant messaging sessions that can be open at the same time
Specify the inactivity timeout limit for instant messaging sessions
Managing instant messaging features
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<Sametime_Server_Name>
<Test_Account_Name>
Managing a BlackBerry Domain
Restarting BlackBerry Enterprise Server components
Restart a BlackBerry Enterprise Server component using the BlackBerry Administration Service
Restart a BlackBerry Enterprise Server component using Windows Services
Best practice: Restarting more than one BlackBerry Administration Service instance
Using the BlackBerry Enterprise Trait Tool
Use the BlackBerry Enterprise Trait Tool
BlackBerry Enterprise Trait Tool traits
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Permit the BlackBerry Messaging Agent to write statistics to Microsoft Exchange mailboxes
server_name
Managing BlackBerry CAL keys
Add or delete a BlackBerry CAL key
Copy a BlackBerry CAL key to a text file
Configuring the BlackBerry Mail Store Service instance that updates the contact list
Configure the BlackBerry Mail Store Service instance that updates the contact list
Configuring a Hosted BlackBerry services environment
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Configure the BlackBerry Enterprise Server to connect to Microsoft Active Directory
Configure the BlackBerry Enterprise Server to retrieve email addresses and organizer data using LDAP
Prevent the BlackBerry Enterprise Server from retrieving contact information for specific users
<attribute>
Configuring BlackBerry Policy Service throttling
View the current settings for BlackBerry Policy Service throttling
Configuring BlackBerry Policy Service throttling for IT policies and service books
Configure BlackBerry Policy Service throttling for IT policies and service books
Configuring BlackBerry Policy Service throttling for PIN encryption keys
Configure BlackBerry Policy Service throttling for PIN encryption keys
Configuring BlackBerry Policy Service throttling for application polling
Configure BlackBerry Policy Service throttling for application polling
Delete a BlackBerry Policy Service throttling setting
<trait_name>
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Change the port number that the syslog tools use to monitor BlackBerry Enterprise Server events
BlackBerry Controller and
Component Monitoring
How the BlackBerry Controller monitors the BlackBerry Enterprise Server components
Change how the BlackBerry Controller restarts the BlackBerry Messaging Agent
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Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service
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BlackBerry Enterprise Server Alert Tool
Configuring notifications using the BlackBerry Enterprise Server Alert Tool
Change the default event monitoring level
Define a notification recipient
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log files
Monitoring PIN messages, SMS text messages, and calls
Change the default location for the log files for PIN messages, SMS text messages, and calls
Monitor PIN messages
Monitor SMS text messages
Turn off call logging
Log files for BlackBerry Enterprise Server components
Changing the location where BlackBerry Enterprise Server components save log files
Change the location where BlackBerry Enterprise Server components save log files
Store the log files for BlackBerry Enterprise Server components in one folder
Changing how BlackBerry Enterprise Server components create log files
Add a prefix to the file names of the log files for BlackBerry Enterprise Server components
Change the maximum size of the log file for a BlackBerry Enterprise Server component
Change the logging level for a BlackBerry Enterprise Server component
Change the identifier of the log file for a BlackBerry Enterprise Server component
Prevent a BlackBerry Enterprise Server component from creating a daily log file
Configure when the BlackBerry Enterprise Server deletes a log file
Change the character encoding of the log file for a BlackBerry Enterprise Server component
Restore logging settings to default values for all components
Component identifiers for log files
BlackBerry MDS Connection Service log files
Changing how the BlackBerry MDS Connection Service creates a log file
Change the logging level for BlackBerry MDS Connection Service log files
Change the interval that the BlackBerry MDS Connection Service writes information to a log file
Configure BlackBerry MDS Connection Service to log DSML information
Change the activities that the BlackBerry MDS Connection Service writes to a log file
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BlackBerry Collaboration Service log files
Change which activities the BlackBerry Collaboration Service writes to a log file
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BlackBerry Enterprise Solution connection types and port numbers
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BlackBerry Attachment Service connection
BlackBerry Collaboration Service
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BlackBerry Configuration Database
BlackBerry Controller connection types and
BlackBerry Dispatcher connection types and port numbers
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BlackBerry Messaging Agent connection
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BlackBerry MDS Connection Service
BlackBerry Monitoring Service connection
BlackBerry Policy Service connection types and port numbers
BlackBerry Router connection types and
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BlackBerry Synchronization Service
CalHelper connection type and port number
IBM Lotus Sametime connection type and port number
Microsoft Exchange connection types and
Microsoft Office Live Communications Server 2005 connection types and port numbers
BlackBerry Client for use with Microsoft Office Live Communications Server 2005
Novell GroupWise Messenger connection type and port number
SNMP agent connection types and port numbers
Syslog connection type and port number
Troubleshooting
Troubleshooting: Connecting to the
Troubleshooting: BlackBerry Enterprise Server Performance
Microsoft SQL Server uses a considerable amount of disk space
Troubleshooting: Setting up user accounts
You cannot create a user account in the BlackBerry Administration Service
You cannot find a new user account in the directory using the BlackBerry Administration Service
Troubleshooting: Messaging
Messages are not delivered to BlackBerry devices
Text does not appear correctly in Unicode email messages
Troubleshooting: Instant messaging
Users cannot view phone numbers for contacts in the BlackBerry Client for IBM Lotus Sametime
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Troubleshooting: BlackBerry Web Desktop Manager
Troubleshooting: Users cannot log in to the BlackBerry Web Desktop Manager
Troubleshooting: Connections to the Wi-Fi network
A BlackBerry device cannot connect to a Wi-Fi network
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A user cannot see Wi-Fi connection settings on a Wi-Fi enabled BlackBerry device
Status indicators
Status fields for Wi-Fi connections
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Status fields for VPN connections
Status fields for UMA or GAN connections
Status fields for BlackBerry Infrastructure connections
Status fields for Enterprise connections
A BlackBerry device cannot open a VPN connection
A BlackBerry device cannot connect to the mobile network using UMA or GAN
Verify whether a BlackBerry device can resolve an IP address
Look up a computer name to resolve an IP address
Troubleshooting: BlackBerry Administration Service pools
Troubleshooting: BlackBerry Monitoring Service connections
A user cannot log in to the BlackBerry Monitoring
Troubleshooting: IT policies
Glossary
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Legal notice