Protecting and redistributingdevices

Preparing a device for redistribution to a

new user

You can prepare a BlackBerry device for redistribution to a new BlackBerry device user by performing one of the following
actions:
• use the security options on the device to permanently delete all user data
• connect the device to the BlackBerry Administration Service and delete all user data from the device permanently
• connect the device to the BlackBerry Administration Service and delete all user data permanently and remove the
BlackBerry Device Software
For more information about using the security options on the device to permanently delete all user data, see the user guide
for the device.
After the new user receives the device, you must activate it.
Related information
Assigning BlackBerry devices to user accounts, 92

Use the BlackBerry Administration Service to delete

user data and assign the device to a new user

1. Connect the BlackBerry device to the computer that you used to log in to the BlackBerry Administration Service.
2. If you receive a prompt, type the device password.
3. In the BlackBerry Administration Service, on the Devices menu, click Attached devices > Manage current device.
4. Click Remove user data from current device.
5. Click Yes – Remove user data.
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Administration Guide Protecting and redistributing devices
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