1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the PIN for the user account.
5. In the Device activation section, click Specify new device password and lock device.
6. Type and confirm an activation password. For devices that are running BlackBerry Device Software version 4.1 and
earlier, the password must not contain special characters. Some devices do not support special characters and do
not unlock when a user types a password that contains special characters.
7. Click Specify new device password and lock device.
Protect a lost device that a user might not recover
If a BlackBerry device is lost but the device user might recover it, you can protect the information on the device by
scheduling it to start deleting all user information and application data and to become unavailable after a period of time
that you specify. You can also specify whether the user can cancel the scheduled command if the user recovers the device.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. In the search results, click the PIN for the user account.
5. In the Device activation section, click Delete all device data and remove device.
6. In the Erase Data Settings section, perform the following actions:
• In the Erase Data Delay (hours) field, type the number of hours that must elapse before the BlackBerry device
starts deleting user information and application data.
• In the Allow User Override drop-down list, click Yes to permit the user to cancel the scheduled command on the
BlackBerry device if the user recovers it.
7. Optionally, in the Removing users and devices section, in the Actions drop-down list, perform one of the following
actions:
• To delete a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server
information in the user's mailbox, click Delete the user.
• To delete a user account from the BlackBerry Enterprise Server and remove the BlackBerry Enterprise Server
information from the user's mailbox, click Delete the user and remove BlackBerry information from the user's
messaging system.
• To disable a user account from the BlackBerry Enterprise Server but retain the BlackBerry Enterprise Server
information in the user's mailbox, click Disable as BlackBerry user.
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