Administration GuideBlackBerry Controller and BlackBerry Enterprise Server Component Monitoring

Task

Steps

Prevent the BlackBerry Messaging

1.

Create a DWORD value that is named MissedHeartbeatThreshold.

Agent from restarting if the

2.

Double-click the new DWORD value.

BlackBerry Controller does not

3.

In the Value data field, type 0.

receive health checks from it.

 

 

 

5. Click OK.

Change how the BlackBerry Controller restarts a BlackBerry Enterprise Server service

By default, the BlackBerry Controller restarts a BlackBerry Enterprise Server service if it stops responding.

1.On the computer that hosts the BlackBerry Enterprise Server component that you want to change, open the Registry Editor.

2.In the left pane, perform one of the following actions:

If you are running a 32-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\Research In Motion.

If you are running a 64-bit version of Windows, navigate to HKEY_LOCAL_MACHINE\Software\WOW6432Node \Research In Motion.

3.Perform any of the following tasks:

Task

Steps

Change how the BlackBerry

1.

Click BBAttachServer.

Controller restarts the BlackBerry

2.

Double-click the DWORD value that is named RestartOnCrash.

Attachment Service.

3.

In the Value data field, perform one of the following actions:

 

 

 

• To prevent the BlackBerry Controller from restarting the BlackBerry

 

 

Attachment Service if the service stops responding, type 0.

 

 

• To permit the BlackBerry Controller to restart the BlackBerry

 

 

Attachment Service if the service stops responding, type 1.

 

 

 

Change how the BlackBerry

1.

Click BlackBerry Collaboration Service.

Controller restarts the BlackBerry

2.

Double-click the DWORD value that is named RestartOnCrash.

Collaboration Service.

3.

In the Value data field, perform one of the following actions:

 

 

 

 

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Blackberry SWD-20120924140022907 Change how the BlackBerry, Click BBAttachServer, Click BlackBerry Collaboration Service