Blackberry SWD-20120924140022907 manual Define a notification recipient, Click Edit instance

Administration Guide BlackBerry Controller and BlackBerry Enterprise Server Component Monitoring

3.Click Edit instance.

4.In the SMTP host name field, type the SMTP host name of your organization's gateway in DNS format (for example, smtp.CompanyName.com).

5.In the SMTP account name field, type the name of the SMTP account that you want to send notifications from.

6.In the SMTP from address field, type the SMTP address that you want to send notifications and receive replies to notifications.

7.In the Event level drop-down list, click one of the following menu items:

•To monitor level 0 events (critical), click Critical.

•To monitor all events up to and including level 1 (critical and error), click Error.

•To monitor all events up to and including level 2 (critical, error, and warning), click Warning.

•To monitor all events up to and including level 3 (critical, error, warning, and informational), click Informational.

8.Click OK.

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Restarting BlackBerry Enterprise Server components, 392

Define a notification recipient

You can specify a notification recipient for the BlackBerry Enterprise Server Alert Tool so that the contact receives notification messages in email or popup messages that appear on the screen. You can send popup messages to the contact if the Messenger service for Windows is running on the computer that you installed the BlackBerry Enterprise Server Alert Tool on, and if the computer is not running Windows Server 2008. The contact receives popup messages only if the Messenger service is running on the contact's computer.

1.In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Alert.

2.Click the instance that you want to change.

3.Click Edit instance.

4.In the User name field, type the name of the contact.

5.In the Event level drop-down list, click one of the following menu items:

•To send notification messages for the default event monitoring level, click Default.

•To send notification messages for all events up to and including level 1 (critical and error), click Error.

•To send notification messages for all events up to and including level 2 (critical, error, and warning), click Warning.

•To send notification messages for all events up to and including level 3 (critical, error, warning, and informational), click Info.

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