After you finish: To turn on the ability to search for remote messages, in the Messaging Options section, change Remote
search turn on to True. Click Save all. Restart the BlackBerry Enterprise Server.
Related information
Restarting BlackBerry Enterprise Server components, 392
Managing email messages that containHTML and rich content
The BlackBerry Enterprise Server supports email messages that contain HTML and rich content on BlackBerry devices that
are running BlackBerry Device Software version 4.5 or later. You can turn off support for rich content and inline images in
email messages. Users can configure the message settings on the BlackBerry devices. The settings that you define
override the settings that users define.

View whether a user turned on support for email

messages that contain HTML and rich content for a

BlackBerry device
You can view whether a user turned on support for email messages with HTML and rich content and whether a user can
download images to a BlackBerry device automatically. A user can choose whether to turn off support on the BlackBerry
device.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for the user account that you assigned the BlackBerry device to.
4. In the search results, click the user name.
5. In the Messaging configuration section, click the device configuration name.
6. In the Email Services Settings section, check if Rich content turned on and Automatic downloading of inline images
turned on are configured to Yes.
Administration Guide Managing your organization's messaging environment and attachment support
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