Administration Guide

Managing your organization's messaging environment and attachment support

After you finish: To turn on the ability to search for remote messages, in the Messaging Options section, change Remote search turn on to True. Click Save all. Restart the BlackBerry Enterprise Server.

Related information

Restarting BlackBerry Enterprise Server components, 392

Managing email messages that contain HTML and rich content

The BlackBerry Enterprise Server supports email messages that contain HTML and rich content on BlackBerry devices that are running BlackBerry Device Software version 4.5 or later. You can turn off support for rich content and inline images in email messages. Users can configure the message settings on the BlackBerry devices. The settings that you define override the settings that users define.

View whether a user turned on support for email messages that contain HTML and rich content for a BlackBerry device

You can view whether a user turned on support for email messages with HTML and rich content and whether a user can download images to a BlackBerry device automatically. A user can choose whether to turn off support on the BlackBerry device.

1.In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.

2.Click Manage users.

3.Search for the user account that you assigned the BlackBerry device to.

4.In the search results, click the user name.

5.In the Messaging configuration section, click the device configuration name.

6.In the Email Services Settings section, check if Rich content turned on and Automatic downloading of inline images turned on are configured to Yes.

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Blackberry SWD-20120924140022907 manual Managing email messages that contain Html and rich content, 343