Possible cause Possible solution
5. If you receive a response to the the ping but the BlackBerry device does not
display a success message, check the Status field for a reason for this error.
Verify whether a BlackBerry device can resolve an IPaddress
If a BlackBerry device cannot connect to a Wi-Fi network, you can determine which connections the BlackBerry device
cannot make to it. You can ping the IP address of another wireless device, the Wi-Fi gateway, a VPN concentrator, the UNC
of the mobile network provider, or the BlackBerry Router.
A user can ping network servers from a BlackBerry device to check the availability and responsiveness of network servers.
1. On the BlackBerry device, on the Home screen, click Manage connections.
2. Click Wi-Fi Options.
3. Press the Menu key, and click Wi-Fi Tools > Ping.
4. In the Ping Type field, perform one of the following actions:
• To ping another wireless device, click IP or Name.
• To ping the BlackBerry device, click Self.
• To ping the security gateway, click WLAN Gateway.
• To ping the VPN concentrator, click VPN Concentrator.
• To ping the UNC of the mobile network provider, click UNC.
• To ping the BlackBerry Router, click BBR.
5. In the Ping to field, type the IP address that you want to ping.
6. In the Number of Pings field, type the number of times that you want to ping the IP address.
7. On the menu, click Send ping.
Look up a computer name to resolve an IP address
Using a BlackBerry device, a user can look up a computer name in the DNS server to resolve network or domain names
and IP addresses.
1. On the BlackBerry device, on the Home screen, click Manage connections.
Administration Guide Troubleshooting
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