Blackberry SWD-20120924140022907 manual Type traittool -global -list, 417

Administration Guide Managing a BlackBerry Domain

•sends IT policies and service books that you update to all BlackBerry devices that are associated with the BlackBerry Enterprise Server instance that the BlackBerry Policy Service runs on

•sends updated PIN encryption keys to all devices that are associated with the BlackBerry Enterprise Server instance that the BlackBerry Policy Service runs on

•performs an application poll to verify whether the BlackBerry Policy Service must send applications to all devices that are associated with the BlackBerry Enterprise Server instance that the BlackBerry Policy Service runs on

You can configure BlackBerry Policy Service throttling using the BlackBerry Enterprise Trait Tool. You can access the BlackBerry Enterprise Trait Tool in the Tools folder of the BlackBerry Enterprise Server installation files.

View the current settings for BlackBerry Policy Service throttling

1.Copy the BlackBerry Enterprise Server installation files to a computer that hosts the primary BlackBerry Enterprise Server instance.

2.Extract the contents to a folder on the computer.

3.At the command prompt, navigate to <extracted_folder>\tools.

4.Type traittool -global -list

5.Press ENTER.

If the BlackBerry Enterprise Trait Tool does not list any BlackBerry Policy Service throttling traits, no BlackBerry Policy Service throttling traits have been changed from their default values.

Configuring BlackBerry Policy Service throttling for IT policies and service books

If the BlackBerry Policy Service detects that you updated an IT policy or service book in the BlackBerry Configuration Database, it schedules a task to create and deliver the IT policy or service book to BlackBerry device users that must receive the update. The BlackBerry Policy Service tries to process tasks as fast as the server permits, which can result in an unexpected increase in CPU usage and database usage.

Because you cannot synchronize multiple BlackBerry Policy Service instances on multiple BlackBerry Enterprise Server instances, an update to an IT policy or service book that affects many users on multiple BlackBerry Enterprise Server instances can increase the CPU usage and database usage significantly for a long period of time. The increased CPU usage and database usage can lead to unexpected behavior such as database updates not completing.

To avoid this scenario, you can throttle the processing of IT policies and service books. You can specify the maximum number of processes for IT policies and service books that a BlackBerry Policy Service can run at one time before the BlackBerry Policy Service schedules additional processes for IT policies and service books. You can also specify the maximum number of IT policies and service books that a BlackBerry Policy Service can send to devices each minute and

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