Blackberry SWD-20120924140022907 manual Setting up the messaging Environment

Administration Guide Setting up the messaging environment

Setting up the messaging
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environment

Creating email message filters

You can create email message filters to define which email messages the BlackBerry Enterprise Server forwards from users’ email applications to their BlackBerry devices. When users receive email messages in the incoming message queue, the BlackBerry Enterprise Server applies email message filters to determine how to direct the messages: forward, forward with priority, or do not forward to the BlackBerry devices.

Email message filters that you create and apply override the email message filters that users create using the BlackBerry Desktop Manager, the BlackBerry Web Desktop Manager, or their BlackBerry devices. You can specify the order that the BlackBerry Messaging Agent applies the email message filters in.

You can create the following types of email message filters:

•global filters: apply to all users on the BlackBerry Enterprise Server

•user filters: apply to specific users on the BlackBerry Enterprise Server

Users cannot view or change global filters. If you define global filters, you must explain to users that some of the email message filters that they created might not apply to incoming messages.

If you change global filters, the BlackBerry Enterprise Server applies the changes immediately.

Create an email message filter that applies to all user accounts on a BlackBerry Enterprise Server

1.In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Email.

2.Click the instance that you want to change.

3.Click Edit instance.

4.On the Email message filters tab, in the Email message filter name field, type a name for the email message filter.

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