Troubleshooting Messaging | Blackberry SWD-20120924140022907

Administration GuideTroubleshooting

Possible cause	Possible solution

	4. In the Windows Services, restart the services for the BlackBerry
	Administration Service.

You cannot find a new user account in the directory using the BlackBerry Administration Service

Possible solution

Refresh the list of available user accounts that the BlackBerry Administration Service can access from the directory. By default, the BlackBerry Administration Service refreshes the list of available user accounts at 12:30 AM daily.

1.In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view.

2.Click Email.

3.Click Refresh available user list from company directory.

The background process to refresh the user list starts. The amount of time that the BlackBerry Administration Service requires to refresh the user list depends on the size of the directory.

Troubleshooting: Messaging

Messages are not delivered to BlackBerry devices

Possible cause

A third-party application used the BlackBerry Enterprise Server extension API to filter messages that the BlackBerry Enterprise Server sends to BlackBerry devices.

Possible solution

1.On the computer that stores the BlackBerry Enterprise Server event logs, navigate to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs .

2.Search for an event that indicates a third-party application filtered a message (for example, [30425] (07/25 00:11:10.274):{0x1700} {megan.ball@blackberry.com} Message is requested to be blocked. EntryId=123786).

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Blackberry SWD-20120924140022907 manual Troubleshooting Messaging, Messages are not delivered to BlackBerry devices

Contents

Administration Guide Published 2012-09-24 SWD-20120924140022907 Contents Configuring security options 101 111 136 168 206 217 247 266 292 328 337 369 392 423 493 498 Document revision history Overview BlackBerry Enterprise ServerDate Description Device before assigning the device to a new user Task Chapter Create administrator accounts Troubleshooting IT policiesUser account On BlackBerry devices Task Chapter Optional tasks Task Chapter Task Chapter Database Components and for the BlackBerry ConfigurationServer Files Related information There is a problem with this websites security certificateClick Log Click View certificates This connection is untrustedClick Trusted Root Certification Authorities. d Click OK Close and reopen the browser Close and reopen the browser Preconfigured administrative roles Creating administrator AccountsAdministrative roles and permissions Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Create a role Creating roles Create a role based on an existing role Create an administrator account Click Create an administrator user Add an administrator account to a groupClick Manage users Click Edit user Create a group to manage similar user accounts Assign a BlackBerry device to an administrator account Administration Guide Preconfigured IT policy Description Preconfigured IT policies From downloading third-party applications Default values for preconfigured IT policiesAdvanced Security Requires devices to encrypt external file systems Maximum Password History Password policy groupRIM Value-Added Applications policy group Security policy group Disable Address Yes Book Transfer Discoverable Mode Allow Other Yes Calendar Services MessageBluetooth policy group Creating and importing IT policies Wireless Software Upgrades policy groupCreate an IT policy Click Create an IT policy Import IT policy data Create an IT policy based on an existing IT policyClick Edit IT policy Click Manage IT policies Click Add all IT policies Related information Change the value for an IT policy ruleImport IT policy rules from an IT policy pack Assign an IT policy to a user account Assign an IT policy to a groupClick Manage groups Click Save all Related information Resend an IT policy to a BlackBerry device automatically Sending an IT policy over the wireless networkResend an IT policy to a BlackBerry device manually Expand BlackBerry Domain Component view Assigning IT policies and resolving IT policy conflictsClick Edit instance Method Description Scenario Rule Option 1 Applying one IT policy to each user account Click Manage IT policies Click Set priority of IT policies Option 2 Applying multiple IT policies to each user accountRank IT policies Yes setting is applied for this rule Highest in the BlackBerry Administration ServiceYou add a new user account to a Groups that the user account belongs To No. You ranked IT policy a higher Default value of Yes. You assign Select two or more IT policies Click Preview Click Manage IT policies Click Preview resolved IT policies Click Create an IT policy rule Create an IT policy rule for a third-party application Click Manage IT policy rules Export all IT policy data to a data fileClick Export Click Download file List of IT policies, click an IT policy Delete an IT policy Configuring security options Managing device access to the BlackBerry Enterprise Server Click BlackBerry Enterprise Server Click Edit component Turn on the Enterprise Service PolicyConfigure the Enterprise Service Policy Extending messaging security to a BlackBerry device Permit a user to override the Enterprise Service PolicyExtending messaging security using PGP encryption Extending messaging security using S/MIME encryption Configure encryption options for S/MIME-protected messages Click Restart instance Related information Create a message classification Enforcing secure messaging using classifications Order message classifications Click BlackBerry Domain Delete a message classificationGenerate a PIN encryption key Restart the BlackBerry Enterprise Server External services turned on drop-down list, click No Administration Guide Has elapsed To the desired time for example, 10 minutes Remove decrypted content from BlackBerry deviceScenario Recommendation Best practice Description Configuring the BlackBerry Enterprise Server environmentBest practice Running the BlackBerry Enterprise Server Click Edit instance Click Save all Click Save all Related information Administration Guide Before you begin Turn off Web Proxy Autodiscovery Protocol Address field, type the URL for the PAC file Click OK Task Steps Delete credentials for Http basic authenticationType traittool -global -trait BASProxyBasicAuthUID -erase Type traittool -BASServer name -trait BASProxyBasicAuthUID Click Save all Related information Configure support for Unicode languages Configuring support for Unicode languagesType regedit Click OK Perform one of the following actions Restarting BlackBerry Enterprise Server components Related information Type regedit Creating user groups Configuring user accountsCreate a group to manage similar user accounts Add user accounts to a group Adding a user account to the BlackBerry Enterprise Server Add to user configuration list, click Add groupAdd a user account Click Create a user Click Create a user with generated activation password Click Create a user with activation passwordClick Create a user without activation password Option Step Save the .csv file Export a list of user accounts Field Description Fields in a .csv file that contain user account information Elapses Import multiple user accounts from a .csv file Click Continue Preparing to distribute a BlackBerry device Assigning BlackBerry devices To users Method BlackBerry Administration ServiceAssigning BlackBerry devices to user accounts Click Associate user Click Assign current device Wi-Fi network Save bandwidth by synchronizing organizer data over the LAN Wireless activationClick Default Password expire earlier than the default value of 48 hours Activation passwordsIntended user Cannot reuse it to activate another BlackBerry device Customize the activation message Customize the activation passwordSend an activation password to a user Option 3 Activating BlackBerry devices over the LAN Send an activation password to multiple usersClick Specify an activation password Administration Guide Administration Guide 100 Activate a Wi-Fi enabled BlackBerry deviceClick Enterprise Activation Check the health of a BlackBerry Enterprise Server Configuring BlackBerry Enterprise Server high AvailabilityClick High availablity summary 101 How the BlackBerry Enterprise Server uses health parameters Defining when failover occurs Administration Guide Changing the promotion threshold and failover threshold Health parameter Description Click Edit Automatic Failover settings Attachment viewing Provide services for attachment viewingThis health parameter Threshold so that they are below this health parameter 107 108 Administration Guide Verify that the failover event occured Click Manual FailoverClick Yes Failover to standby instance 111 112 Click Turn on automatic connections failover 113 Click Edit instance Click Save all Create a BlackBerry Router pool for high availability Related information 118 119 Restart the BlackBerry Administration Service instances Related information Availability state for the instances changes automatically 122 Remove a BlackBerry Attachment Service instance from a pool 124 Remove a BlackBerry Router instance from a poolClick Edit instance or Edit host instance Verify that the DNS server is running 125 Stop the BlackBerry Enterprise Server instances Configuring database mirroring Start the BlackBerry Enterprise Server instances 128 129 Click Resend database mirroring parameters Stop the BlackBerry Enterprise Server instances 131 Select Overwrite the existing databaseClick Replication Right-clickLocal Publications. Click New Publication Accept or change the default schedule. Click NextSelect By impersonating the process account Click OK. Click Next Click Finish 133 Right-click the server. Click Properties Start the BlackBerry Enterprise Server instances 135 Configuring a new mirror BlackBerry Configuration Database 136 137 Preparing to distribute BlackBerry Java Applications 138 Click BlackBerry Administration Service Click Edit component Add a collaboration client to the application repository Click Add or update applicationsClick Add application Click Publish application Specify keywords for a BlackBerry Java Application Configuring application control policiesStandard application control policies Click Manage applications Change a standard application control policy Click Manage default application control policiesApplication control policy Description Click Edit application control policy Create an application control policy Perform any of the following tasksFor required BlackBerry Java Control policy Applications Policy IT policy rules take precedence on smartphones Application control policies for unlisted applications 144 Click the application control policy that you created 145 Creating software configurations Click Manage software configurations Create a software configurationClick Create a software configuration Click Add to software configuration Click Save all Assign a software configuration to a groupClick a group 147 148 Assign a software configuration to multiple user accountsAssign a software configuration to a user account Complete the instructions on the screen 149 View the status of a job Error messages BlackBerry Java Application tasksView the status of a task Click Manage deployment jobs Device timed out waiting for module QueueModule failed, processing stopped Device reported insufficient privileges to install module Device reported insufficient memory to install moduleIncomplete ACK data for Appd request 152 Error messages BlackBerry Device Software tasks Available upgrade rejected Upgrade prompt deferred Available upgrade deferred by userUpgrade rejected Upgrade failed, rollback complete Restore failed -- error getting value Error messages Standard application settings tasksFailed to backup data to database Failed to set properties for item Error messages IT policy tasks Invalid password Set Password Failed Reject Security Violation Reject Authentication FailedStopping a job that is running 158 Stop a job that is running Click View users with application Administration Guide On the BlackBerry device Reconciliation rules BlackBerry Java Applications Scenario Rule Reconciliation rules BlackBerry Device Software Reconciliation rules Standard application settings Scenario Reconciliation rules Application control policies If unlisted applications are defined as disallowed in a You ranked highest in the BlackBerry AdministrationAs disallowed is assigned to a user account. a software Unlisted applications are not permitted on the BlackBerry 168 Device to the computer LoaderLoader tool Desktop Software 170 BlackBerry device User’s computer BlackBerry APIs and Java ME standard on BlackBerry devicesBlackBerry Java Application 171 Windows 2000 or later, Windows XP, or Windows Vista 172 Web server Enable the BlackBerry Application Web Loader on a web server Administration Guide 175 Before you begin Administration Guide BlackBerry device 179 Install the BlackBerry Java Application on a web serverClick Download 180 181 Click Save all After you finish Click Save all 183 Administration Guide Related information Click Save all Related information 187 Administration Guide Add a certificate for the BlackBerry MDS Connection Service Task Steps Administration Guide Click MDS Connection Service Click Edit component 193 194 Click MDS Connection ServiceClick the Edit icon beside the Ldap server Service URL Default base query for some Ldap serversBase Query Each query Change a configuration for an Use to authenticate with the Dsml certificate serverAuthenticate with the Dsml certificate server Click Save all Type the CRL server name and the web address for the server 199 200 201 Configure global login information for intranet site accessOn the Http tab, click Edit component Click Edit instance 203 Specify the maximum number of scalable socket connections 204 205 Creating email message filters Setting up the messaging Environment Click Save all Click Continue to user information edit Click Save all 209 Enabled drop-down list, click YesSave the .xml file Export email message filters for a user account Copying existing email message filters to user accountsImport email message filters for a user account Click Import email message filters Click Save all Click OK Perform one of the following actions 211 Install an extension plug-in applicationExtension plug-ins for processing messages 212 Add an extension plug-in to a BlackBerry Messaging Agent 213 Search for a user account 214 215 216 Configure the certificate information using IT policies 218 Click an IT policy Click Save all After you finish Click Save all After you finish Click Manage Wi-Fi profiles Add certificate information to a Wi-Fi profileClick the name of the Wi-Fi profile that you want to change Managing an enrolled certificate 222 Property Description Properties in the rimpublic.properties file 224 Making the BlackBerry Web Desktop Manager available to Users Click OK 225 Deploy Software window, click AdvancedClick Include OLE class and product information Expand Group Policy Management Forest Domains Click Add Click OKClick Create a GPO in this domain, and link it here 226 Each dialogue box, click OK Configure the Microsoft ActiveX Installer on Windows VistaEnter the value of the item to be added field, type 2,2,1,0 228 Name the file EnableActiveXInstallFromAD.adm and save it Make the BlackBerry Web Desktop Manager available to users Click Enabled Click OK 230 Configuring the BlackBerry Web Desktop Manager 231 Change the text colors in the BlackBerry Web Desktop Manager BlackBerry Web Desktop Manager text colors Parameter Description Default 234 Display a custom image in the BlackBerry Web Desktop Manager Prerequisites Creating Wi-Fi profiles and VPN profiles Creating and configuring Wi-Fi 19 profiles and VPN profilesCreating and configuring Wi-Fi profiles Port assignments might vary by mobile network provider 236 Connection types and port numbers for a Wi-Fi network Create a Wi-Fi profile based on an existing Wi-Fi profile Create a Wi-Fi profileConnection type Default port number Where to configure Click Create Wi-Fi profile Assign a Wi-Fi profile to a group Configure a Wi-Fi profile on a BlackBerry deviceAssign a Wi-Fi profile to a user account Click Set Up Wi-Fi Network Configure a Wi-Fi profile Creating and configuring VPN profilesClick the name of a Wi-Fi profile Click Edit profile Create a VPN profile Configure a VPN profileCreate a VPN profile based on an existing VPN profile Click Create VPN profile On the VPN profiles tab, click Edit group Assign a VPN profile to a groupAssign a VPN profile to a user account Associate a VPN profile with a Wi-Fi profile Delete a Wi-Fi profileClick the name of the Wi-Fi profile Click Delete profile Click Yes Delete the profile Click the name of a VPN profile Delete a VPN profileImporting profile information from a .csv file 244 Example Adding profile information to user accounts Example Removing profile information from user accounts Fields in the .csv file that contains profile information Import profile information from a .csv file Enterprise Wi-Fi network or VPN, if a user name is requiredQuotation marks in the password BlackBerry devices do not support a WEP passphrase Configuring WEP encryption Configuring PSK encryption Configuring Leap authentication Configuring Peap authentication 251 Click Place all certificates in the following store Select the Inner link security type Possible cause Configuring EAP-TLS authentication 255 Configuring EAP-TTLS authentication 257 258 Security Type list, select EAP-TTLSInner link security type list, select EAP-MS-CHAPv2 259 Configuring EAP-FAST authenticationConfigure EAP-FAST authentication Click Manage Wi-Fi profiles Security Type list, select EAP-FAST Configuring software tokens for 21 BlackBerry devices Configure BlackBerry devices for RSA authentication Click the name of the VPN profile that you want to change 265 Assign software tokens to a user account 266 267 Before you begin 269 270 Click Save all 272 273 274 Protecting and redistributing DevicesPreparing a device for redistribution to a new user Click Associate user Deleting only work data from a deviceOn the Devices menu, click Attached devices Device software 275 Deleted when you delete work data Are deleted when you delete work dataDevice permanently deletes the following work data Call logs 277 Delete only work data from a device Delete only the organization data IT administration command DescriptionProtection, you cannot use this command Application data Protect a stolen deviceProtect a lost device Click Specify new device password and lock device Protect a lost device that a user might not recover 281 Change role permissions Managing administrator AccountsChange the roles for an administrator account Click Delete role Click Yes Delete the role Delete an administrator accountDelete a role 284 Status list, click Delete userClick Yes Delete the user 285 Managing groups and user AccountsManaging groups Click Remove from group membership Default group Description of the default groupRemove a user account from a group Rename a group Change the properties of a groupDelete a group Click Edit group 288 Managing user accountsMove a user account to a different group Delete a user account from the BlackBerry Enterprise Server Add an administrator role to a user account Update a user account manuallyUpdate the contact list manually Click Back to search Communications list, click Resend service books to a device Resend service books to a BlackBerry deviceClick Refresh available user list from company directory 291 292 Managing the default distribution settings for jobsChange default settings for a job schedule Start time drop-down list, click the appropriate option. If Change how IT policies are sent to BlackBerry devicesNecessary, set the start time and end time 293 Perform any of the following tasks 294 Default value is 295 296 BlackBerry Device SoftwareRecurrence days cannot overlap 297 If necessary, change the start time and end time Managing the distribution settings for a specific job Click Edit job Specify the start time and priority for a jobChange how a job sends IT policies to BlackBerry devices Scheduled deployment days drop-down list, click 301 302 303 304 Managing BlackBerry Java Applications on BlackBerry devices Click Edit software configuration Click a software configurationClick Add applications to software configuration 305 Remove a software configuration from multiple user accounts Managing software configurationsRemove a software configuration from a group 307 Remove a software configuration from a user accountDelete a software configuration Restricting user access to content on web servers Create a pull rule Specify web address patterns Control type drop-down list, click Pull Click the Add icon Assign a pull rule to user accounts Assign a pull rule to the members of a groupClick Manage users Click View more criteria Search for a group Click Add Click Save Prevent users from accessing specific media typesConfigure download limits for media content types 313 Default download limits for media content typesMime type Maximum number of bytes per connection KB Configure download limits for media content types Administration Guide After you finish 317 318 319 Click a BlackBerry MDS Connection Service instancePull Authorization drop-down list, click Yes 320 Create push initiators for push applications 321 Turn on push authorizationAfter you finish Create a push rule Assign push initiators to a push rule Create a push ruleAfter you finish Assign push initiators to the push rule 322 Assign a push rule to user accounts Assign a push rule to the members of a group Specify device ports for application-reliable push requests Managing push application requests 325 Click Save all Click Restart instance Related information 326 327 328 Managing the wireless backup and recovery of organizer dataManaging organizer data Synchronization 329 Turning off organizer data synchronization 330 331 Changing how organizer data synchronizes Click Continue to user information edit Click Save all 333 Synchronizing contact pictures 334 335 Managing message forwarding Click Continue to user information edit Click Save all 337 Turn off email message forwarding to a user account 338 339 Managing the incoming message queue Managing wireless message reconciliation Managing access to remote message data Click Edit instance 343 Managing email messages that contain Html and rich content Click Save All 345 Resend the updated IT policy to the BlackBerry devicesClick the name of the IT policy that you want to change 346 Synchronizing folders on the BlackBerry device Click Continue to user information edit Click Save all 348 Configuring access to documents on remote file systems Click Save all Examples for step Click the instance that you want to change 350 351 Managing signatures and disclaimers in email messages Click Edit instance 353 Specify conflict rules for disclaimersTurn off disclaimers for email messages 354 Sending notification messages to usersClick Select from mail address list Type the message that you want to send Send a notification message to group membersClick Send message Click Send message to users in group Send a notification message to a user Change the size of the message state databaseClick Send message to user 356 Related information 358 Format and extension Limitations Limitations for supported attachment file formatsFormat Extension Connector shape route that connects to shapes Table of contentsOpenOffice Format version 1.1 .odp Files IBM Lotus Symphony only Style effects for cells shadow, borders ChartsHeaders and footers Drawing objects and Fontwork objects Setting Description Range BlackBerry Attachment Service optimization settings Default value is Server busy time ZIP archives Less than 2000 KB Suggested file sizes for attachmentsFile format Suggested size 365 Administration Guide Prevent users from sending large attachments 368 369 Managing calendars Turn off client throttling in Microsoft Exchange Type the following commandType New-ThrottlingPolicy BESPolicy 370 After you finish 372 Example 373 Administration Guide Global Setting that you specify applies to all users Correcting calendar synchronization errors on devicesSetting that you specify applies to a specific user Level Description Example Turning off the process for a specific user Turn off corrective calendar synchronizationExample Turning off the process for all users Example Viewing the global calendar synchronization settings Administration Guide 379 Configure when corrective calendar synchronization runs 380 Logging information for corrective calendar synchronizationEmail application 381 Delete a setting for corrective calendar synchronizationSpecifies that a calendar item is missing on the device Communications list, click Synchronize calendar Type regedit Managing instant messaging Installing a collaboration client on BlackBerry devices Click Edit instance Option Description Access serverFor Microsoft Office 386 387 Managing instant messaging sessions 388 Managing instant messaging features Prevent users from saving instant messaging conversations Back up the UserInfoConfig.xml file Save the UserInfoConfig.xml file Managing a BlackBerry Domain Component Administration ServiceRestarting BlackBerry Enterprise Server components BlackBerry Enterprise Server Administration GuideManaging a BlackBerry Domain Use the BlackBerry Enterprise Trait Tool Using the BlackBerry Enterprise Trait Tool BlackBerry Enterprise Trait Tool traits Trait Description Calendar contents on the device. When the amount of time For proxy authenticationDefault value is false 0, the BlackBerry Messaging Agent If you configure the EWSServiceAccount trait BlackBerry Messaging Agent, all BlackBerry Messaging Agent EWSEnableSP1 Instances on all BlackBerry Enterprise Server instances Users status using Microsoft Exchange public folders Users status using Microsoft Exchange Web Services or byExchangeDisableConfirmEmailDelivery ExchangeEnableMLangConversion For calendar errors on devices ExchangeSmartSyncEnableMailboxes, change the value to true Might be an impact on the performance of your organizations Default value is true 1, the BlackBerry Messaging Agent Default value is DailyCorrects calendar synchronization errors automatically Calendar synchronization errors on devices at 1200 AM Function, you can access the BlackBerry Messaging Agent Default value is true 1, the BlackBerry Mail Store ServiceDefault value Disabled on the device Service can synchronize at the same time during a full Default value is true 1, the BlackBerry Enterprise ServerServices that the device can connect to, type the SRP IDs Services. Separate the SRP IDs with a comma Policies and service books Change the default value of this traitAdditional processes for IT policies or service books Books, change the value to false Default value is 75% Uses to update the list of BlackBerry Router instancesProcesses for PIN encryption keys RouterAutoDiscoveryMethod Environment UserHealthPercentageBlackBerry Dispatcher uses this trait to change the User 407 Managing BlackBerry CAL keysAdd or delete a BlackBerry CAL key 408 Copy a BlackBerry CAL key to a text file 409 Configuring a Hosted BlackBerry services environment Related information 411 Before you begin Configuring a Hosted BlackBerry services environment Restarting BlackBerry Enterprise Server components Before you begin Configuring BlackBerry Policy Service throttling 417 Type traittool -global -list Administration Guide Trait PolicyThrottlingP2PKeyRate -set 420 Delete a BlackBerry Policy Service throttling setting 421 422 Administration Guide Click Controller MaxUserDumpPerDay value field to Click BBAttachServer Click BlackBerry Collaboration ServiceChange how the BlackBerry Click BlackBerryRouter Click BlackBerry Mobile Data ServerClick MailStore Click PolicyServer Click SyncServer Change the default event monitoring levelBlackBerry Enterprise Server Alert Tool Define a notification recipient 430 Monitor PIN messages BlackBerry Enterprise Server Log filesMonitoring PIN messages, SMS text messages, and calls Turn off call logging Monitor SMS text messagesList of IT policies, click the appropriate IT policy 432 433 Log files for BlackBerry Enterprise Server components 434 On the Logging details tab, click Edit instance Each section, in the Log auto-rolldrop-down list, click True 437 438 UTF-8 UTF-16LE Click Save all Component identifier Logging component Component identifiers for log files On the Logging tab, click Edit instance BlackBerry MDS Connection Service log files Click Save all Related information On the Logging tab, click Edit instance Trace how data packets travel inside the gateway Logging section, perform any of the following tasksClick Yes BlackBerry device retrieves from the PGP server 443 Attribute Description Connects using a proxy serverBlackBerry device connections Domain that requests the BlackBerry device connection False BlackBerry Collaboration Service log filesOn the Instance information tab, click Edit instance 446 Trace how data packets travel inside the GME network 1433 Windows registry Configuration Database WindowsOn a 32-bit version \BlackBerry Incoming data connections from, and outgoing data 21099 BlackBerry Configuration Panel 448 Connection Default port Data connections between BlackBerry Administration2000 BlackBerry Administration Attachment Service 449 Type Number Connection On a 64-bit version of Windows Outgoing conversion results of large attachments to Outgoing syslog connections to the Snmp agent 1433 for4071 Windows registry On a 32-bit version 451 \Research In Motion\ 1433 for BlackBerry Configuration\BlackBerrySNMPAgent \Parameters\UDPPort BlackBerry Controller connection types and port numbers Port number Agent That BlackBerry Messaging Provides BlackBerry Dispatcher connection types and port numbers5096 Windows registry Agent On a 32-bit version \TcpPortDispatcher Server\Database\Port Microsoft SQL Server hosts WindowsIncoming data connection from the BlackBerry database \SOFTWARE\Research Motion 455 456 Outgoing data connections to the BlackBerry Dispatcher5096 Windows registry On a 32-bit version 457 4070 Windows registry On a 32-bit version Incoming data connections from the BlackBerry database \UDPPortServer\Agents\UDPPort 459 If access control for push applications is turned on Database Incoming data connections from, and outgoing data 7874 BlackBerry Administration ServiceIncoming data connections for reliable pushes 3200 Connections to, the BlackBerry Dispatcher BlackBerry Policy Service connection types and port numbers55503 BlackBerry Configuration Service console Panel BlackBerry Router connection types and port numbers \ServicePort\BlackBerryRouter 462 463 464 \DevicePort Port number Agent That BlackBerry Messaging Provides 465 CalHelper connection type and port number Microsoft Exchange connection types and port numbers IBM Lotus Sametime connection type and port number TLS Novell GroupWise Messenger connection type and port number Connections to, the BlackBerry Collaboration ServiceSnmp agent connection types and port numbers 8300 Syslog connection type and port number 470 Troubleshooting36Possible cause Possible solution Press Enter 471 Troubleshooting BlackBerry Enterprise Server Performance Troubleshooting Setting up user accounts Messages are not delivered to BlackBerry devices Troubleshooting Messaging Text does not appear correctly in Unicode email messages Troubleshooting Instant messaging 475 476 Does not support the version Troubleshooting BlackBerry Web Desktop Manager Click Wi-Fi Options Troubleshooting Connections to the Wi-Fi networkBlackBerry device cannot connect to a Wi-Fi network BlackBerry device is not assigned Click Wi-Fi Tools Wi-Fi Diagnostics Indicator Description Status fields for Wi-Fi connections Status indicators are the following icons Device is associated with the access pointTo a specific access point Connection to an access point Cipher Group CipherGroup ciphers have one of the following values None Status fields for VPN connections Status fields for UMA or GAN connections Arfcn Status fields for BlackBerry Infrastructure connections Status fields for Enterprise connections BlackBerry device cannot open a VPN connection BlackBerry device is connected to a Wi-Fi network Correctly Verify that Wi-Fi Preferred is selectedIssue on the Wi-Fi network Is displayed Look up a computer name to resolve an IP address Verify whether a BlackBerry device can resolve an IP address Troubleshooting BlackBerry Administration Service pools User cannot log in to the BlackBerry Monitoring Service Troubleshooting BlackBerry Monitoring Service connections 492 Troubleshooting IT policies Glossary37 DSML-enabled Content protectionEnterprise Service Device transport key Command IT administrationIP address IPsec Principal database Messaging serverMirror database Witness Triple DESVoIP 498 Legal notice 499 Administration Guide