Administration Guide

Managing groups and user accounts

group consists of a set of preconfigured rules which specify the information that administrators can view and the tasks that they can perform using the BlackBerry Administration Service and BlackBerry Monitoring Service.

The default groups ensure users without administrative privileges cannot escalate their permissions, for example, junior administrators cannot escalate their roles to senior administrator roles.

Default group

Description of the default group

 

 

Administrators

This is a preconfigured group for BlackBerry Administration Service

 

administrators. This groups has the permissions assigned to the Security role.

 

Administrators in this group are responsible for ensuring all Junior Helpdesk

 

administrators are added to the Junior Helpdesk group.

 

 

Help desk representatives

This is a preconfigured group for help desk administrators. This group has the

 

permissions assigned to the Junior Helpdesk role.

 

Junior Helpdesk administrators in this group can perform basic administrative

 

tasks such as adding users to groups and assigning BlackBerry devices to

 

BlackBerry device users. The Junior Helpdesk role can only add users to the

 

Web Desktop Users group and the Junior Helpdesk group.

 

 

BlackBerry Web Desktop Manager

This is a preconfigured group for BlackBerry Web Desktop Manager users.

users

BlackBerry Web Desktop Manager users in this group do not have any

 

BlackBerry Administration Service administrative permissions.

 

Users in this group can perform basic administrative tasks on their own user

 

account using the BlackBerry Web Desktop Manager such as setting an

 

activation password or locking their BlackBerry device.

 

 

Remove a user account from a group

1.In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Group.

2.Click Manage groups.

3.Click the group name.

4.In the Manage users in group membership list, click Remove users from group membership.

5.Search for a user account.

6.Select the check boxes beside the display names for the user accounts that you want to remove.

7.Click Remove from group membership.

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Blackberry SWD-20120924140022907 manual Remove a user account from a group, Default group Description of the default group