Blackberry SWD-20120924140022907 manual Log files for BlackBerry Enterprise Server components, 433

Administration Guide BlackBerry Enterprise Server log files

Log files for BlackBerry Enterprise Server components

You can use log files to record the activity of BlackBerry Enterprise Server components and troubleshoot issues with the components. The BlackBerry Enterprise Server creates a log file for each BlackBerry Enterprise Server component and saves the log files on the computer that hosts the BlackBerry Enterprise Server. By default, the BlackBerry Enterprise Server saves the log files in C:\Program Files\Research In Motion\BlackBerry Enterprise Server\Logs . Each BlackBerry Enterprise Server instance saves the log files in folders that it creates daily and organizes by date. To prevent the BlackBerry Enterprise Server log files from taking up too much disk space, you can change how BlackBerry Enterprise Server components create and delete log files.

By default, the BlackBerry Enterprise Server names log files

<server_name>_<component_identifier>_<instance>_<yyyymmdd>_<log_number>.txt (for example,

BBServer01_MAGT_01_20070120_0001.txt). An event that the BlackBerry Enterprise Server writes to a log file begins with a five-digit number, where the first digit represents the logging level. For example, the following log file entry logs level 3, which are informational level events: [30000] (03/12 14:03:42.315):{0x18CC} [ENV] Computer Host Name: host_name.

Changing the location where BlackBerry Enterprise Server components save log files

Change the location where BlackBerry Enterprise Server components save log files

1.In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > Logging.

2.Click the instance that contains the logging settings that you want to change.

3.Click Edit instance.

4.In the General section, in the Log file path field, type the path where you want to save the log files.

5.Click Save all.

6.On each computer that hosts a BlackBerry Enterprise Server component or BlackBerry Enterprise Server service, in the Windows Services, restart the BlackBerry Enterprise Server services.

Related information

Restarting BlackBerry Enterprise Server components, 392

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