Blackberry SWD-20120924140022907 instruction

Administration Guide

Troubleshooting

Troubleshooting: BlackBerry Monitoring Service connections

A user cannot log in to the BlackBerry Monitoring Service

Possible cause

If your organization's environment includes a firewall located between the BlackBerry Administration Service and BlackBerry Monitoring Service, the firewall can block the JNDI delegate port on the BlackBerry Administration Service. By default, the JNDI delegate port is configured to 0 (any port).

Possible solution

Configure the JNDI delegate port to use a specific port number and open the port on the firewall by performing the following actions:

1.On the computer that hosts a BlackBerry Administration Service instance, navigate to <drive>:\Program Files\Research In Motion\BlackBerry Enterprise Server\BAS\server\default\conf.

2.In a text editor, open service-port-bindings.xml.

3.In the paragraph cluster-service.xml, uncomment the line <attribute name="RmiPort">11101</attribute>. The port number can be port 11101 or any port from port 1000 to port 5000.

4.Comment out the line <attribute name="RmiPort">0</attribute>.

5.Add the JNDI delegate port that you configured in step 3 to the firewall.

491

Page 491

Image 491

Blackberry SWD-20120924140022907 manual Troubleshooting BlackBerry Monitoring Service connections

Contents

Administration Guide Published 2012-09-24 SWD-20120924140022907 Contents Configuring security options 101 111 136 168 206 217 247 266 292 328 337 369 392 423 493 498 Device before assigning the device to a new user Overview BlackBerry Enterprise ServerDocument revision history Date Description On BlackBerry devices Troubleshooting IT policiesTask Chapter Create administrator accounts User account Task Chapter Optional tasks Task Chapter Task Chapter Files Components and for the BlackBerry ConfigurationDatabase Server Related information There is a problem with this websites security certificateClick Log Close and reopen the browser This connection is untrustedClick View certificates Click Trusted Root Certification Authorities. d Click OK Close and reopen the browser Preconfigured administrative roles Creating administrator AccountsAdministrative roles and permissions Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Administration GuideCreating administrator accounts Create a role Creating roles Create a role based on an existing role Create an administrator account Click Edit user Add an administrator account to a groupClick Create an administrator user Click Manage users Create a group to manage similar user accounts Assign a BlackBerry device to an administrator account Administration Guide Preconfigured IT policy Description Preconfigured IT policies Requires devices to encrypt external file systems Default values for preconfigured IT policiesFrom downloading third-party applications Advanced Security Security policy group Password policy groupMaximum Password History RIM Value-Added Applications policy group Disable Address Yes Book Transfer Discoverable Mode Allow Other Yes Calendar Services MessageBluetooth policy group Click Create an IT policy Wireless Software Upgrades policy groupCreating and importing IT policies Create an IT policy Click Manage IT policies Create an IT policy based on an existing IT policyImport IT policy data Click Edit IT policy Click Add all IT policies Related information Change the value for an IT policy ruleImport IT policy rules from an IT policy pack Click Save all Related information Assign an IT policy to a groupAssign an IT policy to a user account Click Manage groups Resend an IT policy to a BlackBerry device automatically Sending an IT policy over the wireless networkResend an IT policy to a BlackBerry device manually Method Description Assigning IT policies and resolving IT policy conflictsExpand BlackBerry Domain Component view Click Edit instance Scenario Rule Option 1 Applying one IT policy to each user account Click Manage IT policies Click Set priority of IT policies Option 2 Applying multiple IT policies to each user accountRank IT policies Groups that the user account belongs Highest in the BlackBerry Administration ServiceYes setting is applied for this rule You add a new user account to a To No. You ranked IT policy a higher Default value of Yes. You assign Select two or more IT policies Click Preview Click Manage IT policies Click Preview resolved IT policies Click Create an IT policy rule Create an IT policy rule for a third-party application Click Download file Export all IT policy data to a data fileClick Manage IT policy rules Click Export List of IT policies, click an IT policy Delete an IT policy Configuring security options Managing device access to the BlackBerry Enterprise Server Click BlackBerry Enterprise Server Click Edit component Turn on the Enterprise Service PolicyConfigure the Enterprise Service Policy Extending messaging security to a BlackBerry device Permit a user to override the Enterprise Service PolicyExtending messaging security using PGP encryption Extending messaging security using S/MIME encryption Configure encryption options for S/MIME-protected messages Click Restart instance Related information Create a message classification Enforcing secure messaging using classifications Order message classifications Click BlackBerry Domain Delete a message classificationGenerate a PIN encryption key Restart the BlackBerry Enterprise Server External services turned on drop-down list, click No Administration Guide Has elapsed To the desired time for example, 10 minutes Remove decrypted content from BlackBerry deviceScenario Recommendation Best practice Description Configuring the BlackBerry Enterprise Server environmentBest practice Running the BlackBerry Enterprise Server Click Edit instance Click Save all Click Save all Related information Administration Guide Before you begin Turn off Web Proxy Autodiscovery Protocol Address field, type the URL for the PAC file Click OK Type traittool -BASServer name -trait BASProxyBasicAuthUID Delete credentials for Http basic authenticationTask Steps Type traittool -global -trait BASProxyBasicAuthUID -erase Click Save all Related information Click OK Perform one of the following actions Configuring support for Unicode languagesConfigure support for Unicode languages Type regedit Restarting BlackBerry Enterprise Server components Related information Type regedit Add user accounts to a group Configuring user accountsCreating user groups Create a group to manage similar user accounts Click Create a user Add to user configuration list, click Add groupAdding a user account to the BlackBerry Enterprise Server Add a user account Option Step Click Create a user with activation passwordClick Create a user with generated activation password Click Create a user without activation password Save the .csv file Export a list of user accounts Field Description Fields in a .csv file that contain user account information Elapses Import multiple user accounts from a .csv file Click Continue Preparing to distribute a BlackBerry device Assigning BlackBerry devices To users Method BlackBerry Administration ServiceAssigning BlackBerry devices to user accounts Click Associate user Click Assign current device Wi-Fi network Save bandwidth by synchronizing organizer data over the LAN Wireless activationClick Default Cannot reuse it to activate another BlackBerry device Activation passwordsPassword expire earlier than the default value of 48 hours Intended user Customize the activation message Customize the activation passwordSend an activation password to a user Option 3 Activating BlackBerry devices over the LAN Send an activation password to multiple usersClick Specify an activation password Administration Guide Administration Guide 100 Activate a Wi-Fi enabled BlackBerry deviceClick Enterprise Activation 101 Configuring BlackBerry Enterprise Server high AvailabilityCheck the health of a BlackBerry Enterprise Server Click High availablity summary How the BlackBerry Enterprise Server uses health parameters Defining when failover occurs Administration Guide Changing the promotion threshold and failover threshold Health parameter Description Click Edit Automatic Failover settings Threshold so that they are below this health parameter Provide services for attachment viewingAttachment viewing This health parameter 107 108 Administration Guide Verify that the failover event occured Click Manual FailoverClick Yes Failover to standby instance 111 112 Click Turn on automatic connections failover 113 Click Edit instance Click Save all Create a BlackBerry Router pool for high availability Related information 118 119 Restart the BlackBerry Administration Service instances Related information Availability state for the instances changes automatically 122 Remove a BlackBerry Attachment Service instance from a pool 124 Remove a BlackBerry Router instance from a poolClick Edit instance or Edit host instance Verify that the DNS server is running 125 Stop the BlackBerry Enterprise Server instances Configuring database mirroring Start the BlackBerry Enterprise Server instances 128 129 Click Resend database mirroring parameters Stop the BlackBerry Enterprise Server instances 131 Select Overwrite the existing databaseClick Replication Click OK. Click Next Accept or change the default schedule. Click NextRight-clickLocal Publications. Click New Publication Select By impersonating the process account Click Finish 133 Right-click the server. Click Properties Start the BlackBerry Enterprise Server instances 135 Configuring a new mirror BlackBerry Configuration Database 136 137 Preparing to distribute BlackBerry Java Applications 138 Click BlackBerry Administration Service Click Edit component Click Publish application Click Add or update applicationsAdd a collaboration client to the application repository Click Add application Click Manage applications Configuring application control policiesSpecify keywords for a BlackBerry Java Application Standard application control policies Click Edit application control policy Click Manage default application control policiesChange a standard application control policy Application control policy Description Policy Perform any of the following tasksCreate an application control policy For required BlackBerry Java Control policy Applications IT policy rules take precedence on smartphones Application control policies for unlisted applications 144 Click the application control policy that you created 145 Creating software configurations Click Manage software configurations Create a software configurationClick Create a software configuration 147 Assign a software configuration to a groupClick Add to software configuration Click Save all Click a group 148 Assign a software configuration to multiple user accountsAssign a software configuration to a user account Complete the instructions on the screen 149 Click Manage deployment jobs Error messages BlackBerry Java Application tasksView the status of a job View the status of a task Device timed out waiting for module QueueModule failed, processing stopped 152 Device reported insufficient memory to install moduleDevice reported insufficient privileges to install module Incomplete ACK data for Appd request Error messages BlackBerry Device Software tasks Available upgrade rejected Upgrade failed, rollback complete Available upgrade deferred by userUpgrade prompt deferred Upgrade rejected Failed to set properties for item Error messages Standard application settings tasksRestore failed -- error getting value Failed to backup data to database Error messages IT policy tasks 158 Reject Security Violation Reject Authentication FailedInvalid password Set Password Failed Stopping a job that is running Stop a job that is running Click View users with application Administration Guide On the BlackBerry device Reconciliation rules BlackBerry Java Applications Scenario Rule Reconciliation rules BlackBerry Device Software Reconciliation rules Standard application settings Scenario Reconciliation rules Application control policies Unlisted applications are not permitted on the BlackBerry You ranked highest in the BlackBerry AdministrationIf unlisted applications are defined as disallowed in a As disallowed is assigned to a user account. a software 168 Desktop Software LoaderDevice to the computer Loader tool 170 BlackBerry device 171 BlackBerry APIs and Java ME standard on BlackBerry devicesUser’s computer BlackBerry Java Application Windows 2000 or later, Windows XP, or Windows Vista 172 Web server Enable the BlackBerry Application Web Loader on a web server Administration Guide 175 Before you begin Administration Guide BlackBerry device 179 Install the BlackBerry Java Application on a web serverClick Download 180 181 Click Save all After you finish Click Save all 183 Administration Guide Related information Click Save all Related information 187 Administration Guide Add a certificate for the BlackBerry MDS Connection Service Task Steps Administration Guide Click MDS Connection Service Click Edit component 193 194 Click MDS Connection ServiceClick the Edit icon beside the Ldap server Each query Default base query for some Ldap serversService URL Base Query Change a configuration for an Use to authenticate with the Dsml certificate serverAuthenticate with the Dsml certificate server Click Save all Type the CRL server name and the web address for the server 199 200 201 Configure global login information for intranet site accessOn the Http tab, click Edit component Click Edit instance 203 Specify the maximum number of scalable socket connections 204 205 Creating email message filters Setting up the messaging Environment Click Save all Click Continue to user information edit Click Save all 209 Enabled drop-down list, click YesSave the .xml file Click Import email message filters Click Save all Copying existing email message filters to user accountsExport email message filters for a user account Import email message filters for a user account Click OK Perform one of the following actions 211 Install an extension plug-in applicationExtension plug-ins for processing messages 212 Add an extension plug-in to a BlackBerry Messaging Agent 213 Search for a user account 214 215 216 Configure the certificate information using IT policies 218 Click an IT policy Click Save all After you finish Click Save all After you finish Managing an enrolled certificate Add certificate information to a Wi-Fi profileClick Manage Wi-Fi profiles Click the name of the Wi-Fi profile that you want to change 222 Property Description Properties in the rimpublic.properties file 224 Making the BlackBerry Web Desktop Manager available to Users Click OK 225 Deploy Software window, click AdvancedClick Include OLE class and product information 226 Click Add Click OKExpand Group Policy Management Forest Domains Click Create a GPO in this domain, and link it here Each dialogue box, click OK Configure the Microsoft ActiveX Installer on Windows VistaEnter the value of the item to be added field, type 2,2,1,0 228 Name the file EnableActiveXInstallFromAD.adm and save it Make the BlackBerry Web Desktop Manager available to users Click Enabled Click OK 230 Configuring the BlackBerry Web Desktop Manager 231 Change the text colors in the BlackBerry Web Desktop Manager BlackBerry Web Desktop Manager text colors Parameter Description Default 234 Display a custom image in the BlackBerry Web Desktop Manager Prerequisites Creating Wi-Fi profiles and VPN profiles Creating and configuring Wi-Fi 19 profiles and VPN profilesCreating and configuring Wi-Fi profiles Port assignments might vary by mobile network provider 236 Connection types and port numbers for a Wi-Fi network Click Create Wi-Fi profile Create a Wi-Fi profileCreate a Wi-Fi profile based on an existing Wi-Fi profile Connection type Default port number Where to configure Click Set Up Wi-Fi Network Configure a Wi-Fi profile on a BlackBerry deviceAssign a Wi-Fi profile to a group Assign a Wi-Fi profile to a user account Click Edit profile Creating and configuring VPN profilesConfigure a Wi-Fi profile Click the name of a Wi-Fi profile Click Create VPN profile Configure a VPN profileCreate a VPN profile Create a VPN profile based on an existing VPN profile On the VPN profiles tab, click Edit group Assign a VPN profile to a groupAssign a VPN profile to a user account Click Delete profile Click Yes Delete the profile Delete a Wi-Fi profileAssociate a VPN profile with a Wi-Fi profile Click the name of the Wi-Fi profile Click the name of a VPN profile Delete a VPN profileImporting profile information from a .csv file 244 Example Adding profile information to user accounts Example Removing profile information from user accounts Fields in the .csv file that contains profile information Import profile information from a .csv file Enterprise Wi-Fi network or VPN, if a user name is requiredQuotation marks in the password BlackBerry devices do not support a WEP passphrase Configuring WEP encryption Configuring PSK encryption Configuring Leap authentication Configuring Peap authentication 251 Click Place all certificates in the following store Select the Inner link security type Possible cause Configuring EAP-TLS authentication 255 Configuring EAP-TTLS authentication 257 258 Security Type list, select EAP-TTLSInner link security type list, select EAP-MS-CHAPv2 259 Configuring EAP-FAST authenticationConfigure EAP-FAST authentication Click Manage Wi-Fi profiles Security Type list, select EAP-FAST Configuring software tokens for 21 BlackBerry devices Configure BlackBerry devices for RSA authentication Click the name of the VPN profile that you want to change 265 Assign software tokens to a user account 266 267 Before you begin 269 270 Click Save all 272 273 274 Protecting and redistributing DevicesPreparing a device for redistribution to a new user 275 Deleting only work data from a deviceClick Associate user On the Devices menu, click Attached devices Device software Call logs Are deleted when you delete work dataDeleted when you delete work data Device permanently deletes the following work data 277 Delete only work data from a device Delete only the organization data IT administration command DescriptionProtection, you cannot use this command Application data Protect a stolen deviceProtect a lost device Click Specify new device password and lock device Protect a lost device that a user might not recover 281 Change role permissions Managing administrator AccountsChange the roles for an administrator account Click Delete role Click Yes Delete the role Delete an administrator accountDelete a role 284 Status list, click Delete userClick Yes Delete the user 285 Managing groups and user AccountsManaging groups Click Remove from group membership Default group Description of the default groupRemove a user account from a group Click Edit group Change the properties of a groupRename a group Delete a group 288 Managing user accountsMove a user account to a different group Delete a user account from the BlackBerry Enterprise Server Click Back to search Update a user account manuallyAdd an administrator role to a user account Update the contact list manually 291 Resend service books to a BlackBerry deviceCommunications list, click Resend service books to a device Click Refresh available user list from company directory 292 Managing the default distribution settings for jobsChange default settings for a job schedule 293 Change how IT policies are sent to BlackBerry devicesStart time drop-down list, click the appropriate option. If Necessary, set the start time and end time Perform any of the following tasks 294 Default value is 295 296 BlackBerry Device SoftwareRecurrence days cannot overlap 297 If necessary, change the start time and end time Managing the distribution settings for a specific job Click Edit job Specify the start time and priority for a jobChange how a job sends IT policies to BlackBerry devices Scheduled deployment days drop-down list, click 301 302 303 304 Managing BlackBerry Java Applications on BlackBerry devices 305 Click a software configurationClick Edit software configuration Click Add applications to software configuration Remove a software configuration from multiple user accounts Managing software configurationsRemove a software configuration from a group 307 Remove a software configuration from a user accountDelete a software configuration Restricting user access to content on web servers Create a pull rule Specify web address patterns Control type drop-down list, click Pull Click the Add icon Search for a group Assign a pull rule to the members of a groupAssign a pull rule to user accounts Click Manage users Click View more criteria Click Add Click Save Prevent users from accessing specific media typesConfigure download limits for media content types 313 Default download limits for media content typesMime type Maximum number of bytes per connection KB Configure download limits for media content types Administration Guide After you finish 317 318 319 Click a BlackBerry MDS Connection Service instancePull Authorization drop-down list, click Yes 320 Create push initiators for push applications 321 Turn on push authorizationAfter you finish Create a push rule 322 Create a push ruleAssign push initiators to a push rule After you finish Assign push initiators to the push rule Assign a push rule to user accounts Assign a push rule to the members of a group Specify device ports for application-reliable push requests Managing push application requests 325 Click Save all Click Restart instance Related information 326 327 328 Managing the wireless backup and recovery of organizer dataManaging organizer data Synchronization 329 Turning off organizer data synchronization 330 331 Changing how organizer data synchronizes Click Continue to user information edit Click Save all 333 Synchronizing contact pictures 334 335 Managing message forwarding Click Continue to user information edit Click Save all 337 Turn off email message forwarding to a user account 338 339 Managing the incoming message queue Managing wireless message reconciliation Managing access to remote message data Click Edit instance 343 Managing email messages that contain Html and rich content Click Save All 345 Resend the updated IT policy to the BlackBerry devicesClick the name of the IT policy that you want to change 346 Synchronizing folders on the BlackBerry device Click Continue to user information edit Click Save all 348 Configuring access to documents on remote file systems Click Save all Examples for step Click the instance that you want to change 350 351 Managing signatures and disclaimers in email messages Click Edit instance 353 Specify conflict rules for disclaimersTurn off disclaimers for email messages 354 Sending notification messages to usersClick Select from mail address list Click Send message to users in group Send a notification message to group membersType the message that you want to send Click Send message 356 Change the size of the message state databaseSend a notification message to a user Click Send message to user Related information 358 Format and extension Limitations Limitations for supported attachment file formatsFormat Extension Files IBM Lotus Symphony only Table of contentsConnector shape route that connects to shapes OpenOffice Format version 1.1 .odp Drawing objects and Fontwork objects ChartsStyle effects for cells shadow, borders Headers and footers Setting Description Range BlackBerry Attachment Service optimization settings Default value is Server busy time ZIP archives Less than 2000 KB Suggested file sizes for attachmentsFile format Suggested size 365 Administration Guide Prevent users from sending large attachments 368 369 Managing calendars 370 Type the following commandTurn off client throttling in Microsoft Exchange Type New-ThrottlingPolicy BESPolicy After you finish 372 Example 373 Administration Guide Level Description Correcting calendar synchronization errors on devicesGlobal Setting that you specify applies to all users Setting that you specify applies to a specific user Example Turning off the process for a specific user Turn off corrective calendar synchronizationExample Turning off the process for all users Example Viewing the global calendar synchronization settings Administration Guide 379 Configure when corrective calendar synchronization runs 380 Logging information for corrective calendar synchronizationEmail application 381 Delete a setting for corrective calendar synchronizationSpecifies that a calendar item is missing on the device Communications list, click Synchronize calendar Type regedit Managing instant messaging Installing a collaboration client on BlackBerry devices Click Edit instance 386 Access serverOption Description For Microsoft Office 387 Managing instant messaging sessions 388 Managing instant messaging features Prevent users from saving instant messaging conversations Back up the UserInfoConfig.xml file Save the UserInfoConfig.xml file BlackBerry Enterprise Server Component Administration ServiceManaging a BlackBerry Domain Restarting BlackBerry Enterprise Server components Administration GuideManaging a BlackBerry Domain Use the BlackBerry Enterprise Trait Tool Using the BlackBerry Enterprise Trait Tool BlackBerry Enterprise Trait Tool traits Trait Description If you configure the EWSServiceAccount trait For proxy authenticationCalendar contents on the device. When the amount of time Default value is false 0, the BlackBerry Messaging Agent Instances on all BlackBerry Enterprise Server instances EWSEnableBlackBerry Messaging Agent, all BlackBerry Messaging Agent SP1 ExchangeEnableMLangConversion Users status using Microsoft Exchange Web Services or byUsers status using Microsoft Exchange public folders ExchangeDisableConfirmEmailDelivery Might be an impact on the performance of your organizations ExchangeSmartSyncEnableFor calendar errors on devices Mailboxes, change the value to true Calendar synchronization errors on devices at 1200 AM Default value is DailyDefault value is true 1, the BlackBerry Messaging Agent Corrects calendar synchronization errors automatically Disabled on the device Default value is true 1, the BlackBerry Mail Store ServiceFunction, you can access the BlackBerry Messaging Agent Default value Services. Separate the SRP IDs with a comma Default value is true 1, the BlackBerry Enterprise ServerService can synchronize at the same time during a full Services that the device can connect to, type the SRP IDs Books, change the value to false Change the default value of this traitPolicies and service books Additional processes for IT policies or service books RouterAutoDiscoveryMethod Uses to update the list of BlackBerry Router instancesDefault value is 75% Processes for PIN encryption keys Environment UserHealthPercentageBlackBerry Dispatcher uses this trait to change the User 407 Managing BlackBerry CAL keysAdd or delete a BlackBerry CAL key 408 Copy a BlackBerry CAL key to a text file 409 Configuring a Hosted BlackBerry services environment Related information 411 Before you begin Configuring a Hosted BlackBerry services environment Restarting BlackBerry Enterprise Server components Before you begin Configuring BlackBerry Policy Service throttling 417 Type traittool -global -list Administration Guide Trait PolicyThrottlingP2PKeyRate -set 420 Delete a BlackBerry Policy Service throttling setting 421 422 Administration Guide Click Controller MaxUserDumpPerDay value field to Click BBAttachServer Click BlackBerry Collaboration ServiceChange how the BlackBerry Click PolicyServer Click BlackBerry Mobile Data ServerClick BlackBerryRouter Click MailStore Click SyncServer Change the default event monitoring levelBlackBerry Enterprise Server Alert Tool Define a notification recipient 430 Monitor PIN messages BlackBerry Enterprise Server Log filesMonitoring PIN messages, SMS text messages, and calls 432 Monitor SMS text messagesTurn off call logging List of IT policies, click the appropriate IT policy 433 Log files for BlackBerry Enterprise Server components 434 On the Logging details tab, click Edit instance Each section, in the Log auto-rolldrop-down list, click True 437 438 UTF-8 UTF-16LE Click Save all Component identifier Logging component Component identifiers for log files On the Logging tab, click Edit instance BlackBerry MDS Connection Service log files Click Save all Related information On the Logging tab, click Edit instance BlackBerry device retrieves from the PGP server 443 Logging section, perform any of the following tasksTrace how data packets travel inside the gateway Click Yes Domain that requests the BlackBerry device connection Connects using a proxy serverAttribute Description BlackBerry device connections False BlackBerry Collaboration Service log filesOn the Instance information tab, click Edit instance 446 Trace how data packets travel inside the GME network \BlackBerry Configuration Database Windows1433 Windows registry On a 32-bit version Incoming data connections from, and outgoing data 21099 BlackBerry Configuration Panel 448 Type Number Connection Data connections between BlackBerry AdministrationConnection Default port 2000 BlackBerry Administration Attachment Service 449 On a 64-bit version of Windows Outgoing conversion results of large attachments to 451 1433 forOutgoing syslog connections to the Snmp agent 4071 Windows registry On a 32-bit version \Parameters\UDPPort 1433 for BlackBerry Configuration\Research In Motion\ \BlackBerrySNMPAgent BlackBerry Controller connection types and port numbers \TcpPortDispatcher BlackBerry Dispatcher connection types and port numbersPort number Agent That BlackBerry Messaging Provides 5096 Windows registry Agent On a 32-bit version \SOFTWARE\Research Motion 455 Microsoft SQL Server hosts WindowsServer\Database\Port Incoming data connection from the BlackBerry database 456 Outgoing data connections to the BlackBerry Dispatcher5096 Windows registry On a 32-bit version 457 4070 Windows registry On a 32-bit version Incoming data connections from the BlackBerry database \UDPPortServer\Agents\UDPPort 459 If access control for push applications is turned on Database Incoming data connections from, and outgoing data 7874 BlackBerry Administration ServiceIncoming data connections for reliable pushes 3200 Connections to, the BlackBerry Dispatcher BlackBerry Policy Service connection types and port numbers55503 BlackBerry Configuration Service console Panel 462 \ServicePortBlackBerry Router connection types and port numbers \BlackBerryRouter 463 464 \DevicePort Port number Agent That BlackBerry Messaging Provides 465 CalHelper connection type and port number Microsoft Exchange connection types and port numbers IBM Lotus Sametime connection type and port number TLS 8300 Connections to, the BlackBerry Collaboration ServiceNovell GroupWise Messenger connection type and port number Snmp agent connection types and port numbers Syslog connection type and port number 470 Troubleshooting36Possible cause Possible solution Press Enter 471 Troubleshooting BlackBerry Enterprise Server Performance Troubleshooting Setting up user accounts Messages are not delivered to BlackBerry devices Troubleshooting Messaging Text does not appear correctly in Unicode email messages Troubleshooting Instant messaging 475 476 Does not support the version Troubleshooting BlackBerry Web Desktop Manager Click Wi-Fi Options Troubleshooting Connections to the Wi-Fi networkBlackBerry device cannot connect to a Wi-Fi network BlackBerry device is not assigned Click Wi-Fi Tools Wi-Fi Diagnostics Indicator Description Status fields for Wi-Fi connections Connection to an access point Device is associated with the access pointStatus indicators are the following icons To a specific access point None Group CipherCipher Group ciphers have one of the following values Status fields for VPN connections Status fields for UMA or GAN connections Arfcn Status fields for BlackBerry Infrastructure connections Status fields for Enterprise connections BlackBerry device cannot open a VPN connection Is displayed Correctly Verify that Wi-Fi Preferred is selectedBlackBerry device is connected to a Wi-Fi network Issue on the Wi-Fi network Look up a computer name to resolve an IP address Verify whether a BlackBerry device can resolve an IP address Troubleshooting BlackBerry Administration Service pools User cannot log in to the BlackBerry Monitoring Service Troubleshooting BlackBerry Monitoring Service connections 492 Troubleshooting IT policies Glossary37 Device transport key Content protectionDSML-enabled Enterprise Service IPsec IT administrationCommand IP address Principal database Messaging serverMirror database Witness Triple DESVoIP 498 Legal notice 499 Administration Guide