For information about changing the log level for a BlackBerry Enterprise Server component, visit www.blackberry.com/
support to read article KB04342. For information about obtaining the event log for a BlackBerry device, visit
www.blackberry.com/support to read article KB05349.
If the recommended administrative action for an error message does not resolve the issue, contact RIM Technical Support.
Available upgrade rejected
You can determine the reason for the error message and determine the status code that is associated with the error by
viewing the event log of the BlackBerry device.
•0x01 not supported by device: The BlackBerry device model or the current version of the BlackBerry Device Software
on the BlackBerry device does not support the BlackBerry Device Software update.
You can verify that the BlackBerry device model and the current BlackBerry Device Software version support the
BlackBerry Device Software update.
•0x02 not consistent with device version or vendorid: The BlackBerry device model, the current version of the
BlackBerry Device Software on the device, or the vendor ID that is associated with the BlackBerry device does not
support the BlackBerry Device Software update.
You can verify that the BlackBerry device model, the current BlackBerry Device Software version, and the vendor ID
that are associated with the BlackBerry device support the BlackBerry Device Software update.
•0x03 disallowed by IT policy: An IT policy rule in an IT policy that you assigned to the user account does not permit
BlackBerry Device Software updates over the wireless network.
You can verify that the IT policy rule settings in the IT policy that you assigned to the user account permits BlackBerry
Device Software updates over the wireless network.
•0x05 duplicate: A previous request to install the same BlackBerry Device Software version has already been sent to the
BlackBerry device.
•0x07 bad request: An error occured when the BlackBerry Infrastructure processed the request to update the
BlackBerry Device Software on the BlackBerry device.
You can try to send the BlackBerry Device Software update again.
•0x08 insufficient storage: The BlackBerry device does not have enough memory available to update the BlackBerry
Device Software.
You can manage the BlackBerry device so that it has enough memory available to update the BlackBerry Device
Software (for example, remove applications from the BlackBerry device that are no longer required).
•0x09 reset required: The user must reset the BlackBerry device to clear a code module condition.
You can instruct the user to reset the BlackBerry device and you can send the BlackBerry Device Software update
again.
•0X10 service book flag disabled: A service book on the BlackBerry device does not permit you to send BlackBerry
Device Software updates over the wireless network.
Administration Guide Sending software and BlackBerry Java Applications to BlackBerry devices
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