Blackberry SWD-20120924140022907

Configuring the BlackBerry Messaging Agent instancesto look up the user's status using only MicrosoftExchange Web Services

You can configure the BlackBerry Messaging Agent instances to use only Microsoft Exchange Web Services to determine

the user's status, for example, whether a user is available, busy, or offline. By default, the BlackBerry Messaging Agent

instances can determine the user's status using Microsoft Exchange Web Services unless the user is an external user or the

user's email address is a distribution list. If the BlackBerry Messaging Agent instances cannot determine the user's status

using Microsoft Exchange Web Services and Microsoft Exchange public folders that are in your organization's environment,

the BlackBerry Messaging Agent instances can search the Microsoft Exchange public folders for the user's status. If your

organization's environment is running Microsoft Exchange 2007, it does not include public folders and the BlackBerry

Messaging Agent instances write error messages to the log files because they cannot find the public folders.

You can configure the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange

Web Services to avoid the BlackBerry Messaging Agent instances writing error messages to their log files.

1. Copy the BlackBerry Enterprise Server installation files to the computer that hosts the primary BlackBerry Enterprise

Server instance.

2. Extract the contents to a folder on the computer.

3. At the command prompt, navigate to <extracted_folder>\tools.

4. Perform one of the following actions:

• To configure a BlackBerry Messaging Agent on a BlackBerry Enterprise Server to look up the user's status using

only Microsoft Exchange Web Services, type traittool -server <server_name> -agent <agent_id> -trait

EWSUserAvailabilityAccess -set EWS, where <server_name> is the name of the BlackBerry Enterprise Server

and <agent_id> is the ID for the BlackBerry Messaging Agent.

• To configure all BlackBerry Messaging Agent instances on a specific BlackBerry Enterprise Server to look up the

user's status using only Microsoft Exchange Web Services, type traittool -server <server_name> -trait

EWSUserAvailabilityAccess -set EWS, where <server_name> is the name of the BlackBerry Enterprise Server.

• To configure all BlackBerry Messaging Agent instances on all BlackBerry Enterprise Server instances to look up

the user's status using only Microsoft Exchange Web Services, type traittool -global -trait

EWSUserAvailabilityAccess -set EWS.

5. Press ENTER.

Administration Guide Managing calendars

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