Blackberry SWD-20120924140022907 manual Administration Guide

Administration Guide Managing calendars

Configuring the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange Web Services

You can configure the BlackBerry Messaging Agent instances to use only Microsoft Exchange Web Services to determine the user's status, for example, whether a user is available, busy, or offline. By default, the BlackBerry Messaging Agent instances can determine the user's status using Microsoft Exchange Web Services unless the user is an external user or the user's email address is a distribution list. If the BlackBerry Messaging Agent instances cannot determine the user's status using Microsoft Exchange Web Services and Microsoft Exchange public folders that are in your organization's environment, the BlackBerry Messaging Agent instances can search the Microsoft Exchange public folders for the user's status. If your organization's environment is running Microsoft Exchange 2007, it does not include public folders and the BlackBerry Messaging Agent instances write error messages to the log files because they cannot find the public folders.

You can configure the BlackBerry Messaging Agent instances to look up the user's status using only Microsoft Exchange Web Services to avoid the BlackBerry Messaging Agent instances writing error messages to their log files.

Configure the BlackBerry Messaging Agent instances to look up a user's status using only Microsoft Exchange Web Services

1.Copy the BlackBerry Enterprise Server installation files to the computer that hosts the primary BlackBerry Enterprise Server instance.

2.Extract the contents to a folder on the computer.

3.At the command prompt, navigate to <extracted_folder>\tools.

4.Perform one of the following actions:

•To configure a BlackBerry Messaging Agent on a BlackBerry Enterprise Server to look up the user's status using only Microsoft Exchange Web Services, type traittool -server <server_name> -agent <agent_id> -trait EWSUserAvailabilityAccess -set EWS, where <server_name> is the name of the BlackBerry Enterprise Server and <agent_id> is the ID for the BlackBerry Messaging Agent.

•To configure all BlackBerry Messaging Agent instances on a specific BlackBerry Enterprise Server to look up the user's status using only Microsoft Exchange Web Services, type traittool -server <server_name> -trait EWSUserAvailabilityAccess -set EWS, where <server_name> is the name of the BlackBerry Enterprise Server.

•To configure all BlackBerry Messaging Agent instances on all BlackBerry Enterprise Server instances to look up the user's status using only Microsoft Exchange Web Services, type traittool -global-trait EWSUserAvailabilityAccess -set EWS.

5.Press ENTER.

374