Contents
1 Overview: BlackBerry Enterprise Server ......................................................................................... 21
Document revision history ................................................................................................................................................ 21
Getting started in your BlackBerry Enterprise Server environment ..................................................................................... 22
2 Log in to the BlackBerry Administration Service for the first time .................................................... 26
There is a problem with this website's security certificate .................................................................................................. 26
This connection is untrusted ............................................................................................................................................. 27
3 Creating administrator accounts .................................................................................................... 29
Administrative roles and permissions ................................................................................................................................ 29
Preconfigured administrative roles ............................................................................................................................. 29
Creating roles ................................................................................................................................................................... 34
Create a role .............................................................................................................................................................. 34
Create a role based on an existing role ........................................................................................................................ 35
Create an administrator account ....................................................................................................................................... 35
Add an administrator account to a group .......................................................................................................................... 36
Specify an email address for the BlackBerry Administration Service .................................................................................. 37
Permit an administrator to log in to the BlackBerry Administration Service using a messaging server account .................... 37
Assign a BlackBerry device to an administrator account .................................................................................................... 38
4Using an IT policy to manage BlackBerry Enterprise Solution security ............................................ 39
Using IT policy rules to manage BlackBerry Enterprise Solution security ............................................................................ 39
Preconfigured IT policies .................................................................................................................................................. 40
Default values for preconfigured IT policies ................................................................................................................ 41
Creating and importing IT policies ..................................................................................................................................... 44
Create an IT policy ..................................................................................................................................................... 44
Create an IT policy based on an existing IT policy ........................................................................................................ 45
Import IT policy data .................................................................................................................................................. 45
Import IT policy rules from an IT policy pack ............................................................................................................... 46
Change the value for an IT policy rule ................................................................................................................................ 46
Assign an IT policy to a group ............................................................................................................................................ 47
Assign an IT policy to a user account ................................................................................................................................. 47
Sending an IT policy over the wireless network .................................................................................................................. 48
Resend an IT policy to a BlackBerry device manually .................................................................................................. 48
Resend an IT policy to a BlackBerry device automatically ........................................................................................... 48
Assigning IT policies and resolving IT policy conflicts ......................................................................................................... 49
Option 1: Applying one IT policy to each user account ................................................................................................ 50
Option 2: Applying multiple IT policies to each user account ....................................................................................... 51