Blackberry SWD-20120924140022907 manual Managing message forwarding, 335

Administration Guide Managing your organization's messaging environment and attachment support

Managing your organization's
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messaging environment and
attachment support

Managing message forwarding

You can define the message forwarding settings for user accounts and groups that are associated with the BlackBerry Enterprise Server. The settings control how the BlackBerry Enterprise Server forwards email messages from users’ email applications to their BlackBerry devices. You can also manage individual user accounts, provide support to users, control the size of the message queue, and control the load on the BlackBerry Messaging Agent to process forwarding requests. By default, email message forwarding is turned on when you add a user account to the BlackBerry Enterprise Server.

Users can configure message forwarding settings on their BlackBerry devices, or by using the BlackBerry Desktop Manager or the BlackBerry Web Desktop Manager. The settings that you define override the settings that users define.

Forward email messages to a BlackBerry device when no filter rules apply

You can configure a BlackBerry Enterprise Server to deliver incoming messages to a user’s BlackBerry device when no email message filters apply to those messages.

1.In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.

2.Click Manage users.

3.Search for a user account.

4.In the search results, click the name of a user account.

5.In the Messaging configuration section, click Default configuration.

6.Click Edit user.

7.On the Email tab, in the Email message filter rules section, click Forward email messages to the device.

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