Blackberry SWD-20120924140022907 manual Copy a BlackBerry CAL key to a text file, 408

Administration Guide Managing a BlackBerry Domain

Copy a BlackBerry CAL key to a text file

You can copy a BlackBerry CAL key to a text file and save it on a computer for reference if you want to transfer CAL keys to a different BlackBerry Enterprise Server or troubleshoot BlackBerry CAL key issues.

1.In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry solution topology > BlackBerry Domain > Component view.

2.Click BlackBerry Administration Service.

3.Click Edit component.

4.In the License key section, highlight and right-click the BlackBerry CAL key.

5.Click Copy.

6.Open a text editor.

7.Paste the BlackBerry CAL key into the file.

8.Save the file.

Configuring the BlackBerry Mail Store Service instance that updates the contact list

The BlackBerry Configuration Database contains your organization's contact list and a list of BlackBerry Enterprise Server instances. By default, the BlackBerry Mail Store Service instance that you installed with the first BlackBerry Enterprise Server instance that appears in the list updates the contact list. If you prevent the BlackBerry Mail Store Service that you installed with the first BlackBerry Enterprise Server instance from updating the contact list, the next available BlackBerry Mail Store Service instance in the list updates the contact list.

By default, if you install multiple BlackBerry Mail Store Service instances, each instance can update the contact list in the BlackBerry Configuration Database. The first BlackBerry Mail Store Service instance that updates the contact list prevents the other instances from also updating the contact list. Each BlackBerry Mail Store Service instance searches for time stamp information in the BlackBerry Configuration Database to determine if another BlackBerry Mail Store Service instance is updating the contact list already before it starts to update the contact list.

You must verify that at least one BlackBerry Mail Store Service instance can update the contact list in the BlackBerry Configuration Database so that the BlackBerry Administration Service can access the latest contact list information when you create and manage user accounts. If you prevent all of the BlackBerry Mail Store Service instances from updating the

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