Blackberry SWD-20120924140022907 Restart the BlackBerry Administration Service instances, 119

Administration Guide Configuring high availability for BlackBerry Enterprise Server components

Configure the BlackBerry Administration Service instances in a pool to communicate across network subnets

The instances in the BlackBerry Administration Service pool use multicast UDP to communicate with each other. If the BlackBerry Administration Service instances are located in different network subnets and your organization's network configuration does not permit multicast UDP across the network subnets, you must configure the BlackBerry Administration Service instances to use TCP to communicate with each other. For example, if your organization uses a UDP peer-to-peer firewall filter, you must configure the BlackBerry Administration Service instances to use TCP to communicate across the network subnets.

1.Make sure that no BlackBerry Administration Service instance is in the process of restarting.

2.In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component view > BlackBerry Administration Service.

3.Click Edit component.

4.In the BlackBerry Administration Service pool drop-down list, click TCP with TCP PING.

5.Click Save all.

6.Restart the BlackBerry Administration Service instances.

Related information

Restarting BlackBerry Enterprise Server components, 392

Changing the name of the BlackBerry Administration Service pool

When you install the first BlackBerry Administration Service instance in a BlackBerry Domain, the default name of the BlackBerry Administration Service pool is the FQDN of the computer that you perform the installation on. If you want to configure high availability using DNS round robin after the installation process completes, you must change the name of the BlackBerry Administration Service pool to the name of a record in the DNS server that represents the BlackBerry Administration Service instances in the pool. You must also change the name of the BlackBerry Administration Service pool if you have changed the name of the corresponding DNS record in the DNS server. You can only configure one BlackBerry Administration Service pool in a BlackBerry Domain.

When you change the name of the BlackBerry Administration Service pool, you must synchronize the BlackBerry Monitoring Service with the name of the BlackBerry Administration Service pool in the BlackBerry Configuration Database.

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