• To forward email messages from the user's inbox and sent items folder, click Inbox and Sent Items only.
• To select the folders that you want the BlackBerry Enterprise Server to forward messages from, click Selected
folders. Click the folders that you want to forward messages from.
8. Click Continue to user information edit.
9. Click Save all.
Turn off email message forwarding to user accounts ina group
You can temporarily stop the BlackBerry Enterprise Server from forwarding email messages to user accounts that belong to
a user group (for example, if the members of the user group are out of a wireless coverage area and do not want to receive
email messages during that time). When you turn off message forwarding for user accounts, users can send email
messages from their BlackBerry devices, but cannot receive email messages.
Users can turn on email message forwarding on the BlackBerry device manually.
1. In the BlackBerry Administration Service, on the BlackBerry Solution management menu, expand User.
2. Click Manage users.
3. Click View more criteria.
4. In the Group criteria section, in the Specific group drop-down list, click the group you want to turn off message
forwarding for.
5. Click Search.
6. Select all users.
7. In the Device services list, click Turn off redirection for selected devices.
Turn off email message forwarding to a user account
You can temporarily stop the BlackBerry Enterprise Server from forwarding email messages to a BlackBerry device (for
example, if a user is out of a wireless coverage area and does not want to receive email messages during that time). When
you turn off message forwarding for a user account, the user can send email messages from the BlackBerry device, but
cannot receive email messages.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for a user account.
4. Click Edit user.
Administration Guide Managing your organization's messaging environment and attachment support
337