If your environment includes a Microsoft Exchange resource forest, you must create the administrator account in the
resource forest.
Before you begin: Verify that you can configure the authentication type and roles for an administrator account.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand Administrator
user.
2. Click Create an administrator user.
3. Type the required information. Consider using the minimum rules for password complexity when you create the
password for the administrator account. The password should be at least 8 characters in length and contain at least
one number, letter, and special character, and should not contain dictionary words.
4. In the Role drop-down list, click the role that you want to assign to the administrator account.
5. Click Create an administrator user.
After you finish: To configure the administrator account, provide the login information to the administrator and add the
administrator account to a group, or you can assign additional roles to the administrator account.
Related information
Assigning BlackBerry devices to user accounts, 92
Managing administrator accounts, 282
Add an administrator account to a group
When you add an administrator account to one or more groups, you can manage role permissions at a group level instead
of at an individual level. If you use groups to manage administrator roles and administrator accounts in your organization's
environment, you can add multiple administrator accounts to specific groups and assign the appropriate roles to each
group.
Note: If you add a role to a group, all accounts in the group become administrator accounts and have all of the permissions
that are assigned to that role, even if the accounts are user accounts for BlackBerry device users.
1. In the BlackBerry Administration Service, on the BlackBerry solution management menu, expand User.
2. Click Manage users.
3. Search for an administrator account.
4. In the search results, click the display name for the administrator account.
5. Click Edit user.
6. On the Groups tab, in the Available groups list, click the group that you want to add the administrator account to.
7. Click Add.
8. Click Save all.
Administration Guide Creating administrator accounts
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