Blackberry SWD-20120924140022907 manual Click Save All

Administration Guide Managing your organization's messaging environment and attachment support

Turn off support for rich text formatting and inline images in email messages for users on a BlackBerry Enterprise Server

You can prevent the BlackBerry Enterprise Server from sending email messages that contain HTML and rich content to BlackBerry devices. When you turn off rich text formatting, the BlackBerry Enterprise Server sends all email messages in plain text format. You can also prevent the BlackBerry Enterprise Server from sending email messages that contain inline images to BlackBerry devices.

If you turn off support for rich content and inline images, you reduce the resource consumption on the computers that are running the messaging server, BlackBerry Attachment Service, and BlackBerry MDS Connection Service.

1.In the BlackBerry Administration Service, in the Servers and components menu, expand BlackBerry Solution topology > BlackBerry Domain > Component View > Email.

2.Click the name of the BlackBerry Enterprise Server instance or BlackBerry Enterprise Server pair that you want turn off rich text formatting or inline images for.

3.Click Edit instance.

4.On the Messaging tab, perform one or both of the following options:

•To turn off rich text formatting, in the Messaging options section, in the Rich content turned on drop-down list, click False.

•To prevent sending inline images, in the Messaging options section, in the Automatic downloading of inline images turned on drop-down list, click False.

5.Click Save All.

6.Restart the BlackBerry Enterprise Server using one of the following methods:

•If you want to change a BlackBerry Enterprise Server instance, on the Instance information tab, click Restart instance.

•If you want to change a BlackBerry Enterprise Server pair, click one of the instances, and on the Instance information tab, click Restart instance. Repeat this step for the other instance in the pair.

•In the Windows Services, restart the BlackBerry Dispatcher.

7.Repeat step 2 through step 6 for each BlackBerry Enterprise Server instance that you want to turn off rich text formatting or inline images for.

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