Suggested file sizes for attachments

File format Suggested size
Adobe Acrobat versions 1.1, 1.2, 1.3, and 1.4 less than 2000 KB
ASCII text less than 100 KB
audio less than 2000 KB
Corel WordPerfect versions 6.0, 7.0, 8.0, 9.0 (2000), and 10.0 less than 2000 KB
HTML less than 100 KB
images less than 2000 KB
Microsoft Excel versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Microsoft PowerPoint versions 97, 2000, 2003, 2007, and XP less than 2000 KB
Microsoft Word versions 97, 2000, 2003, 2007, and XP less than 2000 KB
MP3 less than 2000 KB
OpenOffice Format version 1.1 - ODP, ODS, ODT less than 2000 KB
RTF less than 2000 KB
ZIP archives less than 2000 KB
Turn off support for an attachment fileformat for a BlackBerry Attachment Service
The BlackBerry Attachment Service uses distillers to convert attachments that are in supported file formats so that users
can view the attachments on their BlackBerry devices. By default, all supported distillers are turned on. You can turn off a
distiller to prevent users from viewing attachments that are in a specific file format. For example, if you turn off the .pdf
distiller, users cannot view .pdf attachments on their BlackBerry devices.
1. In the BlackBerry Administration Service, on the Servers and components menu, expand BlackBerry Solution
topology > BlackBerry Domain > Component view > Attachment > Server.
2. Click the instance that you want to change.
Administration Guide Managing your organization's messaging environment and attachment support
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